A bit soulless

Convenient, decent restaurant and bar, clean simple room

Stayed in April 2024

The air conditioning on the wall in the room was high tech but It didn’t seem to work when we wanted it on. We ended up keeping windows open the entire time instead and thankfully it wasn’t hot and it was cooler at the time so it worked.

Super friendly and easy check in instructions and the super helpful staff

Stayed in April 2024

initially the water in our fridge had not been provided.

location, room size, complimentary water chilled water, excellent staff.

Stayed in April 2024

There are many parking lots and it is confusing.I parked in a lot that was not the hotel's, but it was cheaper there. Nevertheless, unfortunately, I was charged 30 euros for 2 days even though I only parked for 1 day.

The room was very spacious and clean.The sauna was great and I would like to go back.

Stayed in March 2024

We were told when we arrived that serving times for breakfast were extended until 12noon, however, on arriving for breakfast the next morning, we were told breakfast had closed? Lost out as breakfast was prepaid.

Mini self-service shop, bar staff, beautiful wooden tables and decor, close to train station, quiet location, 20 minutes walk to conference centre.

Stayed in February 2024

Restaurant doesn’t work on Sunday. Lift is a bit slow.

There is a swimming pool and sauna. Swimming pool is quite large. Hotel is located near tram station and big park. Plenty of parking nearby hotel. Rooms are light and comfortable. There is convenience shop near reception.

Stayed in February 2024

Spacious lobby, room, and wellness area. Incredibly friendly and helpful staff. Useful little self service shop for drinks/snacks. Large bed, desk, kettle with tea/coffee/chocolate milk powder and multiple products for skin and hair care. The hotel is a little older (but very well maintained), however there is carpet everywhere and the hotel kind of smells like carpet. Not necessarily a smelly carpet, but just carpet. Didn’t book breakfast beforehand but I did buy it one morning at the hotel anyway which was quite pricy (€20) and the buffet didn’t have much to choose from but definitely a sufficient amount (eggs, bacon, croissants, bread, some fruit, etc etc). The price for the breakfast when you have it included in your booking, however, would be worth it in my opinion. It’s not the biggest buffet but it was a good buffet and that’s what counts. Had the swimming pool area all to myself which I LOVED.

Stayed in February 2024

A little minor issue but frustrating. The tea and coffee hadn’t been re-stocked and no milk was supplied. A little frustrating as I needed to be up and out early. On the second day, we had hung our towels as we wasn’t sure if the room would be cleaned, the cleaner removed those and didn’t replace them so we had no large towel for the next morning. We had arrived back late so didn’t realise until the morning. The room although has been ‘Cleaned’ hadn’t been as my cup was still in the same place too and still no milk or coffee etc. Also, the restaurant stops serving food at 9pm and there is nowhere near by… the hotel does allow you to order food from Uber Eats and eat in the bar which is lovely.

Lovely and clean with very pleasant staff.

Stayed in February 2024

The bed was to hard and the pillows to soft In the room the temperature was to high

The swimming pool and the sauna. The mini bar/markt The water from the house

Stayed in February 2024

The prices at the bar and bistro were much too high

The staff were very friendly

Stayed in February 2024

The mattresses were too hard.

Location

Stayed in February 2024

Better looking for spa areas, cleaning missing lifeguards in swimming pool, some benches broken.

Great location, comfortable bed. Very Nice lounge, breakfast very good with loads of choices. Great gym facilities.

Stayed in February 2024

The room was a little chilly and you aren’t able to control the temperature yourself. I did speak to reception but nothing really changed. Room cleaning wasn’t great.

The pool was great and for us the location worked well.

Stayed in January 2024

I DID LIKED ALMOST EVERYTHING

BREAKFAST WAS ALWAYS EXCELLENT,ROOM WAS OKAY AND LOCATION IS VERY GOOD

Stayed in January 2024

I wish it was a little bit closer to the city center. Breakfast variety was quite small.

Clean and calm atmosphere. Friendly staff. Nice and spacious rooms.

Stayed in January 2024

No direct connection from parking to the hotel (no lift).

Very good pool and sauna area. Very good breakfast. Room was clean and nice.

Stayed in December 2023

may get very crowded during breakfast times

great breakfast

Stayed in December 2023

There’s signs that say you can park for free if charging your electric vehicle. Our party had 2 rooms booked for one night. Paid 20€ through the app to charge my vehicle then when I checked out the front desk informed me it’s only free „while charging“. I understand paid parking especially in the downtown area, but there was plenty of space in the lots and the signage was unclear. I paid 35€ total to park for less than 24 hours which for me is a new record. Especially so far from the city core.

Spacious, good breakfast.

Stayed in December 2023

Wi fi was very slow.

Stayed in December 2023

The restaurant is very understaffed. It’s a struggle actually getting served.

Good location for the Signal iduna park

Stayed in December 2023

Traffic on way but can’t blame hotel

Newcastle ⚽️ team stayed there and met lots of fans because of the Dortmund game.

Stayed in November 2023

The rooms were so small and cold rooms

Breakfast and Spa

Stayed in October 2023

Radiator in our room was completely off when we arrived in the evening ( i previously checked-in online stating that we are arriving in the evening), too small radiator for the room, it took good several hours to warm the room so we froze and asked for additional bed covers . We stayed only one night so we just needed the room warm during that night. It is not acceptable to charge a room 140€ a night and keep it cold for the sake of energy savings, they should have turned the heater on several hours before our arrival! When i think if hotel, I think if being cold.

Pool/fitness area excellent. Clean and very helpful staff.

Stayed in October 2023

If you’re offering breakfast until 11:00, make sure that everything is available until 11:00. We’ve had to ask for additional bread, eggs and more, as everything was already gone at 9:30. I think staff should have already noticed this before we notified them.

Quiet, clean rooms, comfortable beds.

Stayed in October 2023