The facility, room design & faclity.

Stayed in March 2024

Very good hotel and location. Friendly staff, we will come back.

Stayed in March 2024

Nil

Quiet yet central, convenient location. Hebei museum is just across the street. Easy access to food.

Stayed in February 2024

Nothing.

Convenient and quiet location. Directly across the street from Hebei Museum. Helpful and friendly staff.

Stayed in February 2024

The room temperature, was too warm about 33 Celsius, and we can’t control the temperature. Feel a bit dizzy

Room with big spacious and the breakfast was tasty a lot of choice

Stayed in November 2023

All the irrelevant information they need at check in. No other hotel I have stayed at in Guangzhou, Beijing, Ji Nan, Tongcheng have required information like this

I love this hotel for the breakfast, better than Four Seasons Guangzhou. It is reasonably priced, comfortable with great views

Stayed in November 2023

its my 3rd time in dis hotel its allways kind and polit allways get free upgreat the room is supee clean its great to come back

Stayed in October 2023

I wish I could pay with the phone - Apple Pay for example.

Good.

Stayed in November 2023

N/a

Breakfast was excellent

Stayed in October 2023

Need to have more English speaking staff's.

Room was very nice

Stayed in October 2023

None.

The rooms is really spatious, comfy. Friendly and helpful employees. Since we were staying for only a few days, we did not required cleaning but always got new bottles of water each day.

Stayed in September 2023

Clean rooms location near the railway station fantastic room view options of vegetarian and hala food in the dinner menu

Stayed in May 2023

Staffs can speak fair English at the Front desk Others staffs tried, but cannot speak English. They didn't provide Info about dinning,.... How to get to the check in counter,.... No sign to show it is on 31st floor..... And need to change another lift to my room.... Breakfast time is too short, it finished at 10am No charging stuffs provide, need to bring my own Food on30th floor is fair Beside, Beds are too soft But it doesn't cause any problems

Very clean, cleaning staffs are very nice Reception arrange late check out at 2pm, thanks Facilities is not old.

Stayed in May 2023

For some reason when you check in, they want to know where you have come from, which flight or train number you came on, what other cities you have visited, person you are visiting and their phone number etc etc. It is an invasion of privacy, none of their business and I was not asked all this at other hotels. It was really annoying

This hotel is clean and spacious, the views are amazing and the breakfast is excellent with lots of variety, would thoroughly recommend this hotel if staying in Shijiazhuang

Stayed in May 2023

The dental kit should be more executive please. Also have more english speaking staff at all the shifts.

The breakfast was fantastic at the executive lounge. We had a great lunch at the horizon reataurant. The staff were really great. They actually picked tasty ice cream for us.

Stayed in April 2023

the smell! something needs to be done about the smell in the lobby.

Great location, amazing staff! nice hotel

Stayed in March 2023

The big window and high ceilings were both appreciated. Good humidity control and clean made the stay very comfortable.

Stayed in August 2021

stuff doesnt speak English, overpriced for the location

Breakfast was good, room was clean and tidy, comfortable bed

Stayed in November 2023

Not set up well for non-Chinese travellers. If you don’t have WeChat you can’t access the room service menu. A menu in the room for non-Chinese booking is essential.

Convenient for business, good in room amenities - iron, toiletries, etc

Stayed in September 2023

Minibars’ drinks might have an obvious tips for their prices.

Vibes good. All the facilities are clean and useful.

Stayed in August 2023

We understand that during covid-times it’s difficult for hotels to get foreign guests. And we don’t mind to be extra checked. But please, do it correct during check-inn. The staff made photos of our wrong visa, and came to our door at 22:30 to make photos of the correct one. Our daughter woke up because of this. But the next morning at check out we were asked to show our correct visa again. The staff member that made the photo the night before, didn’t put them in the system. Three times showing your visa makes you feel like if there is something wrong with you. Very unpleasant. This also went like this with the QR code. At check-inn they forgot to ask it and so they called at 23:00!! We told them we had enough of this and we would show our QR code at check-out the next morning. So, good hotel, but staff need some extra training.

Great room, good lounge, beautiful view.

Stayed in July 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in October 2023