I think the front desk needs to be at the height of this jewellery. But they tried their best.

This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.

Stayed in December 2023

There was a wedding or party at the pool on Saturday night. The music was very loud and played past 1 AM. It kept the entire hotel awake. The music needs to be finished by 11 PM if it is outside.

Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!

Stayed in November 2023

Cost too much?Especially ala carte haha

Meals were great, room cosy, facilities incredible.

Stayed in September 2023

They don't have more TV Channels.

Breakfast, location, the big room and all facilities.

Stayed in June 2023

Not everyone of the staff is on the same level of friendliness. But that is a complaint on an already high level.

Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.

Stayed in June 2023

The service

The calm and the serenity of the location

Stayed in April 2023

I can say i did like every thing about the property

most of the workers are very friendly and polite and so helpful

Stayed in March 2023

Nothing

All

Stayed in October 2022

N/A

Breakfast very good, stay relaxing

Stayed in October 2022

all very good

very good

Stayed in July 2022

Food and drinks very expensive

Everything

Stayed in March 2022

A little pricey.

Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff we encountered always helpful and very professional. The hotel is nicely located and the facilities, pool, spa , gym, breakfast are very nice. But the most valuable asset is its staff.

Stayed in March 2022

nothing

I liked everything in this hotel. staff is friendly and always having something nice to say. the view is amazing. the room is very clean. I was luckily upgraded to a suite so i really enjoyed my stay. i felt very secured as well. can’t think of another hotel in Goma for my next stays.

Stayed in February 2022

No need to advertise the Executive Suite has a kitchenette since guests are prohibited from using the stove and utensils also not offered.

Nice location and the Thematic Decor was in keeping with the ambience. Good COVID protocols observed. The staff were also flexible to adapt to service requests.

Stayed in December 2021

At check out, the hotel almost made me pay a different rate than what I had gotten from booking.com, and though they realized their mistake they took time to sort it out which delayed me.

Everything was just above expectation, location, food, size of the room.... was just perfect

Stayed in September 2021

Feels like slightly run down hotel by now, yet still exaggerated in pricing for a night, even for Serena hotels, which is ruining the experience. We stayed for the second time after a 2,5 year break and again were not satisfied. For 315 USD a night and having the need to change the room in the middle of the night because of a loud air exit or something, is ridiculous. (The first time it was a broken moskito net to the balcony and a very loud AC ventilator that had probably similar installation or maintenance issue). Staff acted as if we are those who want too much luxury or are making something up, sent a mechanic who did not come… after two calls and no solution we had to go down to the reception. After again some not very friendly approach from the manager, we got a new and normally quiet room. Also, the minibar in the room was empty. Its just a sign of low value for that money and such things should not be a standard for the hotel chain.

Pleasant room atmosphere with all you need for your tea and coffee in the room, hygiene and bathroom accessories etc. Breakfasts in the hotel remain to be brilliant and other food in the hotel restaurant is also good.

Stayed in August 2023

the breakfast was perfect for me.

Stayed in July 2023

All services are very slow. Long check in time. Room service takes more than an hour and a half to deliver your food. The checkout time is 11 but they asl you to leave by 10.30!! Half the tea bags are missing in the room (only tea envelops !

Clean. Noce view.

Stayed in March 2022

OUTRAGEOUS prices for hotel arranged transportation. coffee at breakfast was abysmal.

great views, clean rooms, very comfortable beds and linens.

Stayed in February 2022

Well. The hotel was quite busy and full with an social event on Saturday that brought so many external people in. I guess this is normal. Did not like neither presence of military people all around for two days. Again I guess this is normal with 'etat de siege' and security situation. The hotel being a meeting point for local authorities. They could be more discret. It is disturbing

Staff at the restaurant, can't recall his name but that guy made my day. First day, I ordered green and forgot to mention that I wanted honey with that. He came and suggested honey and sugar. Second, although the hotel was full packed, he remembered me and asked whether I wanted same thing.

Stayed in November 2021

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Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024