119, Av. la Frontière, "en diagonal du Campus du Lac", Ville de Goma., Goma, Democratic Republic of Congo
#2 of 2 hotels in Goma
Guests' ChoiceBased on 39 hotel reviews
8.2Cleanliness
8.9
Comfort
8.7
Location
9.0
Facilities
8.5
Staff
9.1
Value for money
8.5
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 13 November 2023
Robert
United StatesI could not get the TV to work properly.
Breakfast was OK.
Stayed in November 2023
Reviewed: 2 November 2023
Muindi
DR CongoNothing
Everything
Stayed in November 2023
Reviewed: 29 July 2023
Yara
LebanonWiFi in the rooms could have been better, but it was still okay.
I liked the reception and staff a lot. They have a very beautiful hotel right by Lake Kivu. They have good drink and food options. Their breakfast was nice. The room was very clean and comfortable. I would definitely use this hotel again, it's safe and clean and is really gorgeous
Stayed in July 2023
Reviewed: 19 February 2023
Souleymane
SenegalThe location offer a unique view on the Lake. Its terrace is an invite for conviviality and warm discussionss over a hot tea or cool beer.
Stayed in February 2023
Reviewed: 30 January 2023
Tranquilin
Democratic Republic of CongoUntimely power outage
View on the lake . cleanness
Stayed in January 2023
Reviewed: 26 January 2023
Kangela
Swedenit was really clean and close too my location
Stayed in January 2023
Reviewed: 24 January 2023
Gloria
NamibiaWe missed the really good parts of the breakfast in spite of arriving an hour before the closing time. Please ensure that you go in early, since there can be no reductions in price for getting just the most basic breakfast. The internet was also a bit of a struggle and we had to call and go to reception many times to try resolve it. In the end we got a technician who was hurried and secretive about the details of the connection, instead of just giving them to us. In the end he left without imputing it into all the devices, so we just did without :(
The Breakfast was really great. Lots of variety and really delicious... as long as you arrive early :) Food at the restaurant was really good too. The room was really comfortable and clean and the grounds of the facility: impeccable. The staff were really very friendly. We enjoyed our stay very much. Should you want to do some touristic activities around Goma, please be sure to contact Cap Kivu ahead of time and they will organize some wonderful excursions.
Stayed in January 2023
Reviewed: 19 January 2023
Arnold
Democratic Republic of CongoI saw a cockroach in the bathroom
the room was always cleaned
Stayed in January 2023
Reviewed: 6 January 2023
Kasongo
KenyaThe wi-fi was very unstable and the power was on and off.
The place is clean, the staff exceptional. Security was very good.
Stayed in January 2023
Reviewed: 29 July 2022
Saye
Democratic Republic of Congoyes
the place and the hotel it self
Stayed in July 2022
Reviewed: 13 May 2022
Doudou
CanadaI know that they can do better on their fish dishes.
The cleanness Very professional staff (from desk to the room service)
Stayed in April 2022
Reviewed: 2 May 2022
Catherine
CanadaI cannot think of a thing.
The staff were kind, friendly and so very helpful. That includes the reception staff, the restaurant staff, and the housekeeping staff. The premises are lovely and having drinks by the water was beautiful.
Stayed in April 2022
Reviewed: 11 April 2022
Catherine
CanadaIt is on the water with lovely garden and outdoor area.
Stayed in April 2022
Reviewed: 8 April 2022
George
KenyaThe distance from other entertainment facilities. Non residents coming in to take selfies , making noises and leave.
The restaurant at the Lakeshore with an excellent service.
Stayed in April 2022
Reviewed: 24 March 2022
Community
Democratic Republic of CongoThe personnel, the cleanliness, the view
I loved the staff. Very dedicated and caring staff
Stayed in March 2022
Reviewed: 7 December 2021
Jean
RwandaInternet connection. The receptionist forgot to give me the bill for the food I took the last night, which I paid 19$ before leaving; and we phoned when I got to the airport him to send it on my email. I was in Room 205. Could you please send it to me via my email? I need it to claim that money. Thanks
I really liked all services provided, but the internet connection was on and off. The food was excellent, very well prepared. The location is not bad
Stayed in December 2021
Reviewed: 4 September 2021
Didier
Democratic Republic of CongoThe soap
Great Location, beautiful view of the Kivu lake, good staff, warm welcome
Stayed in September 2021
Reviewed: 22 March 2022
Mahmoud
BelgiumBreakfast not always good! Electricity cut off always Water pressure in the shower is very weak Internet is super bad Not allowed to swim in the lack and no swimming pool 😒 The prices are super expensive in the hotel compare to outside
Nice view Good location Beautiful garden The stuff are very kind
Stayed in March 2022
Reviewed: 13 December 2021
Laira
United StatesNothing.
Lake view.
Stayed in November 2021
Reviewed: 10 November 2021
Jc
South AfricaThe lake view. The rooms and bedding are really good and the area is quite with good security.
Stayed in November 2021
Reviewed: 21 October 2021
Mandi
KenyaThe terace close to the lake
I never take breakfast there anypoint to coment
Stayed in October 2021
Reviewed: 17 December 2021
Anonymous
Congoeverything
yes
Stayed in December 2021
Reviewed: 2 November 2023
Kelley
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 24 March 2023
Elena
RussiaThere are no comments available for this review
Stayed in February 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content