Mattress was too soft, caused me a bad back pain

Almost everything

Stayed in May 2024

My husband broke his toe on the leg of the bed. It was positioned in a tricky spot as you leave the washroom. Dangerous when you are half asleep.

We loved the quiet coffee station every morning. You cannot beat the location and the staff are incredibly hospitable.

Stayed in March 2024

Nothing to say here.

Room was clean, comfortable. Enjoyed being in an historic building. Staff were friendly and helpful. Enjoyed the relaxing nature of the tea/coffee room.

Stayed in April 2024

The dress code was quite strict and felt a little out of place from other guests

Fantastic location! Within walking distance to everything

Stayed in March 2024

Thin walls between rooms. Could hear neighbours talking.

Very luxurious and old world charm.

Stayed in January 2024

The dress code was OTT.

The location is great for downtown Victoria and the waterfront.

Stayed in December 2023

No, to go coffee in the morning.

A very elegant and unique stay.

Stayed in October 2023

Rooms , as expected, were a bit small but we opted for smaller one overlooking roof top garden. Crows woke us up at dawn. We had to leave windows open due to heat wave. Stairs to enter which was ok for us but we did have multiple suitcases to juggle. There was not valet service for helping with luggage. Car had to be parked over a block away or you had to park street side and shuffle due to hours. We were ok with parking and I wouldn’t let that stop you from booking this as it truly is a memorable place! I loved the place but my husband would have opted for a newer place but did rave about it to friends afterwards (he would not have done that with a vanilla upscale new lodging).

Interesting property that has history. Huge reading room and separate library. Very good staff. Great location right next door to Empress! Rooftop bar for sipping adult beverages during summer while sun lingers over water. Some water views. You can walk to nearby restaurants, attractions.

Stayed in August 2023

The bed pillows are way too thick. Terrible night of sleep from the pillows.

Location is amazing and the place is quiet and a retreat in the city!

Stayed in October 2023

I loved the location and the old world charm

Stayed in September 2023

The bed was too soft and the shower was difficult to manage. There should be a soap dish in the shower. Air conditioning would be necessary if it had been hotter.

The historic building and the beautiful lounge along with the pictures were unique and memorable.

Stayed in September 2023

All good

Location and character of the building

Stayed in August 2023

Had trouble working out the shower and TV but that is just us older travelers

So convenient to all places we wished to visit and easy walking distance to every thing

Stayed in August 2023

British old style

Super location and very stylish

Stayed in August 2023

Our room had a fan but was stuffy on a hot day. The room was tastefully decorated but was cramped for two of us with all of our luggage. The bathroom also had little storage room and was functional but cramped.

The location was superb and very convenient to the harbor and local shopping and restaurants. We enjoyed drinking tea and reading newspapers and magazines in the reading room and library.

Stayed in August 2023

Great location, within walking distance of waterfront, float plane, whale watch, and downtown. Very comfortable rooms.

Stayed in August 2023

The dress code is a plus point for me but I was a little disappointed that there were several times during our stay that it was ignored by some of the guests.

The traditional standards which were commonplace a couple of decades ago are still evident at the Union Club. The extensive library and the lounge were havens of peace where we could enjoy quiet periods to ourselves. The fine dining and excellent wines served by excellent staff were a pleasure to experience.

Stayed in August 2023

The rooms are quite small and none have air-conditioning which meant the room was hot. (Fans are provided). Our room had a picture missing and the phone did not work. When eating in the pub, we saw a mouse under our table which was unsettling, but I understand this is a problem in some downtown buildings. The $375 rate with tax and offsite parking seems a bit high but comparable to other hotels?

The location is fantastic as it is a quick walk to the Legislature, museum, and shopping. The staff are very friendly and professional. The atmosphere is "old world" (but tired) elegance. Guests have access to the library and vast leather chaired reading room

Stayed in July 2023

Dress code, smell of food in hallways, outdated furnishings

Location, separate living and sleeping rooms

Stayed in June 2023

The room did not look like on the photos

excellent breakfast, lovely staff. Loved the commons area, building, dress code, old elevator etc

Stayed in June 2023

For the very high price, artificial flowers everywhere was inappropriate. Better small bud vases in rooms and real bouquets in public areas.

The dignity and richness of the facility took one back in time. Amazing.

Stayed in May 2023

We liked the whole feel of the place. The room felt homey:)

Stayed in May 2023

Would have been nice to have at least a continental breakfast

Very comfortable bed Quiet and and secure room and building Classic and antique style decor

Stayed in April 2023

location, character and security

Stayed in April 2023