Clean spacious

Stayed in May 2024

Bed was comfy. Restaurant was closed, but no big deal

Stayed in March 2024

The walk in tub was a shower with a chair. I was surprised by this

Location was good. Rooms were clean and comfortable.

Stayed in December 2023

Pool was closed. Will call ahead next time to make sure pool is open

Staff friendly

Stayed in August 2023

we never did get hot water in the shower, there was a tick somewhere in the room as it ended up on my partner, the pool area had about 10 unsupervised small children screaming and running around with no parent. they had their shoes in the hot tub, they were throwing things into the pool, one child was totally naked, I had anxiety that someone was going to drown. The same kids were running around in the weight room. I informed the front desk but the girl was young and overwhelmed. The kids were from some kind of party in the small boardroom. We ended up leaving the pool. When we returned there was a couple using it as their own personal spa area- my suggestion is for the staff to check the cameras more frequently. It was also disappointing that the restaurant closed before 8. After dealing with those kids, we really wanted a drink at the bar.

location was centralized

Stayed in April 2023

no restaurant

nice location

Stayed in November 2022

I was VERY FRUSTRATED with what I would say was misleading advertising. When I searched for a hotel my main filter was that breakfast was INCLUDED. In every other time I have had this as a request, it did not mean that for an EXTRA price I could have breakfast included - how is this breakfast included, I could just as well have bought my own breakfast (and cheaper too!) I did not think that I would have double check what you meant by "breakfast included". As I said this was very frustrating, as it's my top filter. Speaking with the help line, it took 4 agents to help me, and after all that they did not. Sydrick helped me with a mistake I made, and clarified my name, but when I explained about the "breakfast included" that seemed to be passed by (I can't remember how that conversation went), and I assumed someone would be phoning me back. I waited for some time then phoned again. Faye hung up/disconnected with me. Ian also hung up/disconnected with me. I finally spoke with Anna who, while trying to help, just kept insisting that breakfast was included with the higher priced room (our room was $139, the "breakfast included" room was $159) - again how does this make sense!?! I get the difference, but it should not be listed as a "breakfast included" filter. When she finally spoke with a manager, I was offered $30 off my next booking - are you kidding me - why would I book with you when I don't trust the filters I plug in? (then you might as well have said "pool included" and by that you meant, for a $20 taxi ride you'll direct me to the local pool). I spoke with Anna for 52 minutes when she said she would transfer me to a manager, at 57 minutes my line was cut off!!!!!! I did not speak with any one after that, as I had already wasted an hour and a half and I was very upset.

All of the above that I already stated

Stayed in July 2022

the debit machine was not working

location

Stayed in July 2022

I was disappointed there was not continental breakfast provided and that it would be an additional cost to eat at restaurant on premise. We stayed 2 nights, there was no housekeeping provided to refill coffee or to replace towels. Upon entering room, where we were a family of 4 there was only 2 sets of towels provided. Elevator needed maintenance as it was a very rough and nosey ride.

The pool hours were great! Staff were very pleasant and friendly. Rooms were quiet and we did not hear people in the hallway or above us. Beds were comfy, and we had the option of pillow choice.

Stayed in May 2022

This review has been hidden because it doesn't meet our guidelines.

Nothing

Great location, it was clean and quiet

Stayed in July 2021

I didn’t like how the hot tub didn’t work. If they had mentioned that it was currently out of service I wouldn’t have booked as that was one of the amenities I wanted.

Convenient to downtown shopping mall.

Stayed in January 2024

Unhelpful staff, no restaurant or hot tub available

Clean

Stayed in January 2024

very hot room so had to have window open to try and cool off and very noisy with traffic due to location. Room was clean, but run down. Mattress was not very comfortable at all. Travelling and did not get a restful sleep at all.

Stayed in October 2023

Although there's a Smitty's restaurant in building, perhaps offer complimentary water or coffee for guests at front desk. Some folks aren't always ready for the restaurant.

Everything! Friendly, accommodating, thorough. Thank you

Stayed in April 2023

The room I ordered wasn't available when I showed up to the hotel, the swimming pool was shut down.

The hotel was in a great location

Stayed in January 2023

The breakfast deal you have with Smittys is very odd. Smittys blames the hotel. The hotel blames Smittys. There is NO reason hotel guest that are given the breakfast coupon should have to eat in their rooms. Not ideal and not clear upon booking.

Rooms were comfy and quiet

Stayed in July 2022

for the cost the property requires some serious TLC. shower was all rusted up, towel hanger barely hanging on the wall.

not a bad location

Stayed in April 2022

Its a long list. The most important point is, room was extremely unhygienic. My daughter started coughing when she used study table and couch. It was extremely dusty and dirty. By morning all of us where having soar throat because we were inhaling dirt whole night. It was horrible.. not expect it from Holiday-In brand. I informed house keeping and front desk.. all they said was Sorry Secondly, I paid for breakfast, room was booked for 3 persons, I received a voucher for 2 people, plus that has only 3 options.. I cannot amend anything in those 3 options.. which is very bad experience on top of what I mentioned earlier.. so I have to buy for another breakfast for my daughter again. Feels like cheated.. Over all horrible experience. Next time, I will think hard before I choose Holiday-Inn

Location was good, it was on the highway itself. Parking was easy

Stayed in March 2022

What is disappointed because the amount of money we spend for a hotel there is no free breakfast included

Stayed in February 2022

The wifi could've been a bit better but other than that I was happy

Staff was kind and helpful I felt welcomed a home away from home that's for sure

Stayed in February 2022

The weather was cold and snowing

I didnt have breaky cuz of covid. I like the area theres good food around the area a multiplex.

Stayed in January 2022

The faucet in the shower did not allow me to get hot water, which was very disappointing.

Stayed in January 2022

Everything

The booking was an error which was supposed to be cancelled but the hotel ignored my request and booking.com cancellation request and charged more than once

Stayed in October 2021