Reviews of DoubleTree by Hilton Hotel & Suites Victoria 4 stars
777 Douglas Street, V8W 2B5 Victoria, Canada
#27 of 44 hotels in Victoria
Guests' ChoiceReview score
Based on 389 hotel reviews
8.1Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.3
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Facilities
8.2
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Staff
8.8
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Value for money
7.5
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Free WiFi
8.1
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Reviewed: 16 May 2024
Jan
Canada11 reviews7.0Good- • Leisure trip
- • Couple
- • King Room with Street View - Lower Floors
- • Stayed 1 night
- • Submitted via mobile
We selected this property for EV charging access, but found when we arrived that Valet parking was required. I would have preferred to know in advance and not be surprised by the additional fee.
Stayed in May 2024
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Reviewed: 4 May 2024
William
United States2 reviews8.0“Nice room but not a car friendly area.”- • Leisure trip
- • Couple
- • King Suite with Balcony
- • Stayed 3 nights
Parking was valet and too expensive and there was construction going on next door during the duration of our stay so getting around the work zone was an issue.
The room was comfortable with a good view from the balcony.
Stayed in April 2024
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Reviewed: 18 April 2024
Abby
Thailand2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Street View - Lower Floors
- • Stayed 1 night
- • Submitted via mobile
Great location. Efficient public transportation.
Stayed in April 2024
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Reviewed: 1 April 2024
Luis
Canada13 reviews1 helpful vote8.0“Great Hotel in Downtown Victoria.”- • Leisure trip
- • Solo traveller
- • Standard King Room
- • Stayed 1 night
Location. Great upgrade to a corner suite. Friendliness of staff. Great harbour views from Suite.
Stayed in March 2024
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Reviewed: 30 March 2024
Azam
Iran4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
I don't like breakfast and how to service
Location,comfortable bed,cleanliness
Stayed in March 2024
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Reviewed: 15 March 2024
Dennis
Canada3 reviews7.0“Had a bed an shower as needed. Wasnt worth the price though.”- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 1 night
- • Submitted via mobile
No Hot tubs or pool. No breakfast included. Had to pay for a handicap accessible room because there weren’t other options.
Stayed in March 2024
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Reviewed: 4 March 2024
Laura
Canada29 reviews2 helpful votes7.0“the value was there but I’m not sure we’d stay again”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 2 nights
- • Submitted via mobile
loud, breakfast was extremely expensive for what you got and the service was terrible.
spacious suite. microwave in room, reasonable upgrade cost, cot availability for suite, friendly front desk and valet staff, pub in lower level.
Stayed in March 2024
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Reviewed: 20 February 2024
Susan
Canada1 review9.0“Okay”- • Business trip
- • Group
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 1 night
- • Submitted via mobile
location
Sliper ， Cup，
Stayed in February 2024
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Reviewed: 17 February 2024
Dimitrios
Greece63 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and City View
- • Stayed 2 nights
- • Submitted via mobile
Small room, needs maintenance.
At the heart of Victoria.
Stayed in February 2024
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Reviewed: 11 February 2024
Brian
Canada2 reviews1 helpful vote9.0“Great Hotel”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Always have liked the service and the rooms. Great views as well.
Stayed in January 2024
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Reviewed: 16 October 2023
Lindsay
Canada2 reviews1 helpful vote8.0“Perfect Downtown location!”- • Leisure trip
- • Family with young children
- • Queen Suite with Two Queen Beds and Balcony
- • Stayed 3 nights
- • Submitted via mobile
Great location if you want to walk around downtown and explore! Found the breakfast was overpriced for just a buffet style but outside of that no real complaints.
Stayed in September 2023
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Reviewed: 5 October 2023
Monica
Canada1 review8.0Very good- • Leisure trip
- • Group
- • Queen Suite with Two Queen Beds and Balcony
- • Stayed 2 nights
Breakfast included is the only thing I missed. everything else was good.
the location is amazing.
Stayed in October 2023
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Reviewed: 7 September 2023
Nir
United States51 reviews12 helpful votes8.0“Excellent location, good hotel, so-so breakfast”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
Breakfast was continental+ style - eggs, sausage, bacon, fruits, and porridge. I was expecting more for the price, like vegetables, more dairy options, etc. Also, I was under the impression that the hotel offers both self-parking and valet parking, but when I got there I was told that only valet parking is available.
The best thing about this hotel is its location - right at the edge of downtown and close to the ferry terminal. The room was pretty good - comfortable bed, large TV, couch, nice city view, lots of power outlets, and a large bathroom with plenty of surface area. It was a bit tight - when one person sits by the desk/working area, the other has to jump over the bed to get from one side of the room to the other. A second chair for another person with a laptop is not really an option.
Stayed in September 2023
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Reviewed: 5 September 2023
Tara
Canada2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Suite with Balcony
- • Stayed 3 nights
- • Submitted via mobile
Required valet parking- not used to having someone park my car. They were awesome but I would prefer the freedom to come and go without bugging them. Pullout couch was only okay! It was lumpy and noisy if you moved
Kind staff and clean rooms! Outstanding location!
Stayed in September 2023
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Reviewed: 2 September 2023
Judy
United States11 reviews8.0“We'd Return!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite with Balcony
- • Stayed 4 nights
- • Submitted via mobile
Sadly, the sofa and chair in our suite were past their prime and uncomfortable. Also, thought walk-in showers were in both baths but only one was a walk-in. However, we adapted to accommodate the mobility needs of our party..
Location was great. Room was clean. Staff were very welcoming. Beds were comfortable. Breakfast buffet was wonderful.
Stayed in September 2023
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Reviewed: 29 August 2023
Dragos
Romania30 reviews2 helpful votes9.0“Great”- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 4 nights
- • Submitted via mobile
Location super centrally, close to all city attractions, staff was really great, cleaning personnel exceptional, good options for breakfast and lunch or dinner.
Stayed in August 2023
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Reviewed: 29 August 2023
Ailleen
United States20 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Family Suite with View
- • Stayed 2 nights
- • Submitted via mobile
The wifi keeps on disconnecting, not a big help as I have to work remotely for a day.
Close to all spots we visited.
Stayed in July 2023
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Reviewed: 24 August 2023
Andrew
Canada2 reviews9.0Superb- • Business trip
- • Family with young children
- • Family Suite
- • Stayed 3 nights
unfortunately we arrived later in the day because of travel & had to have a room on the side of the construction site & the large crane. It will be a shame once the 14 story building is built beside the hotel as all views will be gone the side facing the parliament buildings. Other than that it's a great hotel!
the location of the property is great to downtown Victoria & harbor. Front staff & valet staff very friendly & helpful. Having a kitchen area in our suite was wonderful to have breakfast & snacks. Also within walking distance or a short drive to Beacon Hill park which is a must when visiting Victoria.
Stayed in August 2023
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Reviewed: 19 August 2023
Jose
Philippines10 reviews9.0“Excellent and value for money deal”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and City View
- • Stayed 2 nights
- • Submitted via mobile
Room size could have been more spacious
Stayed in August 2023
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Reviewed: 15 August 2023
Dominic
United States19 reviews1 helpful vote9.0“Very enjoyable”- • Leisure trip
- • Couple
- • King Suite with Balcony
- • Stayed 4 nights
- • Submitted via mobile
It was close to every thing in town. Breakfast was great.
Stayed in August 2023
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Reviewed: 11 August 2023
Temple
Canada2 reviews1 helpful vote8.0“Very restful couple of days.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
Not much.
Good location, nice room with balcony and view, very friendly and helpful staff, good breakfast (though not included in price) - couldn't ask for much more.
Stayed in August 2023
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Reviewed: 7 August 2023
Kwanhee
Canada2 reviews1 helpful vote9.0“Great stay”- • Leisure trip
- • Couple
- • Family Suite with View
- • Stayed 1 night
- • Submitted via mobile
None
Clean rooms
Stayed in August 2023
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Reviewed: 3 August 2023
Jasmine
Canada5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Suite with Two Queen Beds and Balcony
- • Stayed 2 nights
My car got scratch during this trip, but the staff has patient to understand the case and follow up with me to investigate the details. I have to thank Micheal for his time. Lastly suggest not to open your car's back door when parking in parkade as their ceiling is low and has a lot of pipe there.
Stayed in July 2023
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Reviewed: 28 July 2023
Laura
Canada2 reviews8.0“great stay, will stay again”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and City View
- • Stayed 1 night
- • Submitted via mobile
stinky bathroom curtain
great location, comfy bed, nice staff
Stayed in July 2023
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