Excellent. Service, rooms, comfort. Staff was amazing. Great experience.

Stayed in March 2022

Coffee maker needed to be updated

Wonderful Location!! Room 664 , simply the best! Deluxe, ocean Harbor View , with balcony

Stayed in March 2022

cost. taxes and extras

location, pool, restaurant

Stayed in March 2022

My stay at Hamilton Princess was amazing! Every staff member was very helpful and took extra steps to know our name when they saw us. The property was massive and it’s location allowed us walk to a lot of shops and restaurants. Mandy and Marynette made our anniversary stay exceptional.

Stayed in March 2022

About the hotel? Nothing. About Hamilton? I wished Portofino Italian restaurant hadn't closed because, somewhat controversially, I think/thought it better than Little Venice.

Daily room service pancakes & maple syrup, coffee, and fresh orange. The bar and restaurant area under the awning is a very pleasant place to while away a leisurely dinner. The hotel is next to the oddly-named but much fun car hire of Twizy. A very Bermudian experience well recommended. A little of British history cheek by jowl with American modernity. Bermuda is wonderful if a little expensive.

Stayed in March 2022

The glass shelves in the bathroom were dusty. There was short hair mixed with shaving cream on the side of the bathroom sink. The phone cord in the bathroom needed to be cleaned as it was coated with dust.

Room location and food.

Stayed in February 2022

too many hidden charges on top of the room

gym

Stayed in January 2022

Nothing

Great rooms, superb facilities, wonderful staff - especially Tarun and Rolly in the Fairmont Gold lounge . This element was well worth the extra cost. Peter, George and Mikey were also fantastically helpful.

Stayed in October 2021

The view from the room. I felt it could have been better considering the price paid. We have stayed at this location several times and I feel we could have been rewarded. We were also local residents.

Stayed in October 2021

Bed

Staff food and drinks

Stayed in September 2021

Hotel food is too expensive. It is not value for money

Great continetal breakfast

Stayed in September 2021

The prices of drinks was high. A glass of house wine should not cost $19!

Breakfast was great! Did not even need to do the buffet!

Stayed in July 2021

I did not like that desk staff did not know what was required for the covid test documents for the airport. Not knowledgeable at all really and gave me some wrong information that could of caused me not being able to get on my flight.

Stayed in July 2021

I didn’t like the fact that I had to go off the premises to the post office and stand in a long line in the heat & humidity for a COVID-19 test to return home, when there was a testing site right on the Hotel premises. This should be offered to all guest of the Hotel.

I like the location, customer service they provided, the food was amazing, the night life was fun and the Hotels Art Collection was amazing.

Stayed in July 2021

beautiful an its calmness

Stayed in July 2021

That we had to leave.

There are not enough characters in the world to say how wonderful our experience was. We travel a lot and never felt so welcomed with such personalized service. Niki, a manager was exceptionally sweet, but everyone from the wait staff to housekeeping to concierge deserves 5/5 stars. I think this hotel has ruined future trips for us since everywhere we go will never measure up! We never stay at the same hotel twice but would certainly do so next visit. Stop searching/comparing hotels. This is the one!

Stayed in June 2021

Smoking areas limited. Was told off by security twice as my son and I were chatting quietly at the pool after 10pm. We were not allowed to sit there apparently. We thought it was far less intrusive to our neighbours if we sat there rather than our balcony. Fire alarm went off at midnight on 17th April and nobody was ushered to the evacuation point and we all were left stranded by the pool with no information. We assumed it was OK to talk then!!

PRIVATE BEACH AND DOORMEN

Stayed in April 2024

Now for the problems: The common areas, entrance/reception furnishings are tired looking with scuffed tables and sofas. We booked 2 expensive harbour view suites as they were “updated” (I even phoned the hotel who confirmed they were redone, I didn’t ask ‘when?’). We were ‘upgraded’ to the Dame Flora Duffy Suite and its neighbouring suite. I would estimate, by the furnishings, that these was redone 10 - 15 years ago. These suites have large balconies with lovely views of the marina and the pool. The room was clean and comfortable however the curtains had so much dust in them that we were continually sneezing and had stuffy noses. My 2 year old granddaughter played hide and seek behind the curtains and that sent dust flying everywhere. I don’t think these have been vacuumed or cleaned since they were originally hung. I usually look for hotel rooms without carpets and with blinds instead of curtains to collect dust. There is scaffolding over one side of the hotel where the plaster work is being redone, mercifully no work was done during our holiday-time stay. But this did mean we couldn’t open the bedroom or dining area curtains unless we wanted to look at scaffolding. Perhaps this is the reason for all the dust? Hopefully the interiors will get another update during construction. It’s time.

We visited between Christmas and New Years so Bermudas beautiful beaches were not a priority for us. The location of the Hamilton Princess was perfect; in the town of Hamilton, close to the ferry dock, restaurants and shops and central on the island for trips to the north or south end. The staff were all fabulous - helpful, friendly and efficient. We had no problem with the added daily gratuity of $39 on the room charge or the 17% added everywhere. The food was ok, regular big hotel fare, except at Intrepid, which was fabulous.

Stayed in December 2023

Ultra overpriced for its poor quality The beach seen in the photos is 30 mins drive, what a trap Adjacent hotels with similar quality are 70% more cheaper, this hotel is the biggest trap I have ever seen and worst I have ever stayed

Nothing,

Stayed in September 2023

When I get into the room, none of the phones and AC were not working. I could not even find something to eat as I arrived late and in-room phone not responding. Hotel shows itself like a beach hotel but the hotel beach is 30 mins drive. Adjacent hotels with similar quality are 70% cheaper, yes, really 70% cheaper. There is always room at booking.com but the hotel always says we are fully booked and charging high price.

Nothing, one of the worst hotel I have ever stayed

Stayed in September 2023

The Room was very small and very dated. the food was overpriced and not very good.

The Pool

Stayed in August 2023

Property is old and room was very small. Housekeeping did not clean rooms until late afternoon. When it rained there were leaks around the hotel and there were buckets and towels all over the hotel.

Restaurants were good but very expensive. Front desk staff very friendly and helpful.

Stayed in May 2023

There were a few things that I felt really let the hotel down and made it feel as though the price of the hotel isn’t returned as value for money. While I also totally appreciate that there is a premium when visiting Bermuda that I was prepared for, what I felt went way above this were things like $14 for a pint in the hotel bar, which actually meant that we didn’t spend any time there at all, and absolutely astronomical prices at the beach club eg $18 per cocktail, c$30 for a small pizza +17% service, and $35 per head for breakfast. As mentioned above, the pools are beautiful but we couldn’t help but feel that the adult pool and kids pool are the wrong way around here. The kids pool is the infinity pool, full of steps and shelves that seem more dangerous for children, and it feels a shame that adults looking for a quiet relax by the pool can’t enjoy this at the infinity pool area. Another negative unfortunately was the quality of the room cleans. Pretty much every time our room was cleaned, an item that needed replacing eg towels, cups, shower gels was missed. Twice our room wasn’t cleaned at all even though we were out by 9:30 and not back until 5, and once our personal items were knocked onto the floor and left under the bed. Most disappointingly however was the response to our request for a shower after check out on our last day. After having stayed at the hotel for 10 nights, we had a full day at the end of our trip and needed shower facilities before we headed to the airport. When requesting this, the reception assured us that there were “no shower facilities on site” and that the only option was to spend $240 for late check out. This was both really disappointing, but also frustrating as we already knew that there were showers by the marina, and showers in the gym. Having stayed for 10 nights at the price we paid, I would expect better service than this.

The location of the hotel is one of its biggest selling points, within a 15 minute walk from the centre of Hamilton. The hotel doesn’t have a beach on site but runs regular and very reliable buses two and from the beach each day. The hotel beach is also beautiful and the beach staff were excellent. The pools are both beautiful, with lovely views over the bay and marina. The hotel gym is very good with Peletons and good equipment as well as it being 24 hr access. The doorman at the hotel were always super welcoming and pleasant, as were the pool staff.

Stayed in April 2023

Bermuda is expensive, but hotel is somewhat worn down and not what I would expect of a hotel of the class they are in and even in the context of Bermuda I find it expensive. Coffee shop which is probably not the hotel's but a leaseholder's not up to the same level as hotel pertains to be.

Nice bar and restaurant. Friendly service. Good atmosphere and ambience in the hotel. I had a modern rooms. UNless you have the expensive internet solution (or a better room than I had) internet is slow.

Stayed in March 2023

Sliding glass door did not move easily

Stayed in February 2023