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Reviews of Grand Hotel Neum Wellness & Spa 4 stars

Zagrebačka 2, 88390 Neum, Bosnia and Herzegovina

#16 of 19 hotels in Neum

Guests' Choice

Review score

Based on 587 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 6 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Only thing that I didn’t like was the beach by the hotel was dirty and all and not only that everything had to be paid for like the sun chairs and sun umbrella and it’s not worth it

    Very good service and care especially very clean and such a beautiful hotel with great stunning views!

    Stayed in August 2021

  • Reviewed: 4 August 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    A lack of organisation regarding the vouchers for sunchairs on the beach. You pay for vouchers minimum one day before but many times if you came after 9.00 on the beach you may have to wait long time that the hotel's employees to find you 2 ( or more chairs nearby), if they will find. Even if you pay a day before it is better to come on the beach at 7-7.30 to take the sunchairs...and after that to wait ...or to came later to show the vouchers and to rent an umbrella ( for which you cannot pay for in advance ).

    There is an elevator and a tunnel who brings you near the beach with minimum of effort. The room was cleaned every day in a good manner. The breakfast is good and with lots of choices. The pools are amazing.

    Stayed in August 2021

  • Reviewed: 1 August 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Charging for beach chairs

    Breakfast was great, location and facility was great

    Stayed in July 2021

  • Reviewed: 30 July 2021

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 8 nights
    • Submitted via mobile

    Bad small in the bathroom.

    Almost everything

    Stayed in July 2021

  • Reviewed: 29 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Parking is impossible and dangerous. I would NOT recommend visiting by car - stressful to park down and driving is also not quite easy. Internet connection is very poor. Was not able to connect to it only for 1-2 mins. Beach is way too small for that many people.

    Beautiful place, very nice people. Food was delicious and diverse. Lot of possibilities of the spa, swimming pool, etc.

    Stayed in July 2021

  • Reviewed: 29 July 2021

    9.0
    Probably the best hotel in Neum, with the best location and best pool on the roof.
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View
    • Stayed 4 nights

    Food was good, try the quattro fromaggi Gnocchis on the roof's premium bar, delicious! Room's view on the sea is amazing, take the garden view only if you want to save some money.

    Stayed in July 2021

  • Reviewed: 22 July 2021

    7.0
    Hotel looks great on outside but when we got to our room shower door handle was broke and glass door wouldn’t close all
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No parking on premises

    Stayed in July 2021

  • Reviewed: 18 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Wifi is really bad. Sometimes it connects sometimes don‘t. Wifi was the best in the restaurant. There weren‘t any covid restrictions. So we really didn‘t feel safe enough.

    Stayed in July 2021

  • Reviewed: 10 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Excellent facilities, friendly staff, fantastic buffet dinner.

    Stayed in July 2021

  • Reviewed: 27 June 2021

    8.0
    It's nice, 8/10
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    dinner is poor, however it was really cheap so there's that. In general it seems a bit overpriced.

    nice breakfast, beach is nice, beach restaurant offers great food for very reasonable price. pools and spa is nice. beautiful views from everywhere

    Stayed in June 2021

  • Reviewed: 26 June 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony and Sea View
    • Stayed 1 night

    Spider nets in the corners of the ceiling, behind TV, behind curtains, on the balcony

    Stayed in June 2021

  • Reviewed: 25 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View
    • Stayed 2 nights

    the bathroom for two people to small...my son was in the different room by him self and he have had a bigger bathroom than we are..

    Pool is good on the roof, the other one to noisy, to many people ..overbooked ..room is good ,clean...breakfast is the best part of the hotel ...dinner is ok...no water to drink, any kind drink you must pay ...and it's kind expansive at about 3euros each non alcoholic

    Stayed in June 2021

  • Reviewed: 20 June 2021

    7.0
    Good hotel
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The parking wasn't the best, instead of parking at the hotel, we had to leave our car several meters away from the facility on the street.

    The pools, especially the infinity pool, were phenomenal, the water was clean and comfortably warm.

    Stayed in June 2021

  • Reviewed: 15 June 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    We’re disappointed that there was no mini bar, no kettle, nor utensils in the room only an empty fridge The bathroom has no bidet nor a water rinser next to the toilet There is no hair conditioner with the toiletries

    Excellent location The bed was comfortable Each room has its own balcony with total privacy from other balconies

    Stayed in June 2021

  • Reviewed: 13 June 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Mini bar je bio prazan

    Stayed in June 2021

  • Reviewed: 3 June 2021

    8.0
    Stench from passageway to the beach
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The passageway to the beach is a long tunnel that reeks of... feet? I can't really place the smell, but it's far from pleasant. On the last day of our stay it made its way to the hotel itself (3rd floor) - or it was always there and I became more sensitive to it. Our room had an extra lamp - it's not really something that bothered us, but I'd prefer it if a room I paid for is not used as extra storage. The WiFi was good, but the selection of TV channel was lacking (mostly french, italian) and even then the signal/image was distorted and mostly not watchable

    Good location, broad selection of amenities (pool, spa..), friendly staff. Clean room/shower and good beds.

    Stayed in May 2021

  • Reviewed: 30 May 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The hotel was a bit overcrowded and it was before the season. Nobody paid attention to wearing masks or overcrowded dining room during breakfast. There was no minibar and the parking is way too small.

    25m pool good for swimming training. The staff was nice and helpful.

    Stayed in May 2021

  • Reviewed: 14 May 2024

    3.0
    Overcharging by paying in Bosnian currency. Loud Night events and cantina food
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    After I already left my review mainly about loud parties at night and lack of quality, now I have to find out they over charged us. I’ve payed in Bosnian marks, expect it’s the exact amount I was booking for in €, but it was charged more. Only around 2% (additional to exchange fee of my bank) but definitely not professional.

    If it would be 2-Stars, I would find some positive feedback but 4-Stars and the price are too much for leaving good reviews

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Awesome Vacations.
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    No .Everything was fine.

    That’s what awesome.Super nice Hotel.Beautiful views from the terrace at the bar.Nice Town around there.Beautiful Beach.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    3.0
    Shame the advertising and branding was based around a pool and facilities that were unavailable
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 1 night

    The site advertised a rooftop pool that was not open The room smelt of damp A shame the room was facing away from the sunset Didn't like the wristbands - cheapened the experience

    The view from the bar and pool

    Stayed in May 2024

  • Reviewed: 23 April 2024

    4.0
    Bad experience
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was terrible. Balcony kinda dirty. Wellness and Spa not really welcoming, the pool was cold, the windows with the view towards outsite were completly dirty, garage style pool..the spa doesn't really exist. I wouldn't stay there anymore..you don't get enough for the amount you pay there :(

    The room was comfortable.

    Stayed in April 2024

  • Reviewed: 20 September 2023

    1.0
    Very disappointed
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Horrible food

    Food horrible same food every day staff not friendly would not stay again

    Stayed in September 2023

  • Reviewed: 17 September 2023

    1.0
    I wouldn’t recommend it
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Everything except location

    Nothing

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    It's Good hotel good location
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect

    Excellent Hotel

    Stayed in August 2023

  • Reviewed: 6 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    everything, great view, great location. Hotel is very modern with lots of additional facilities.

    Stayed in September 2023

Showing 76 – 100

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