everything was great

great location. clean and friendly. food and drinks were very good.

Stayed in April 2022

lines to the restaurants depending on what time you have dinner.

Great location, very clean rooms… great staff!

Stayed in March 2022

..All inclusive NOT all inclusive. ..extra charge for bottle waters, upscale alcohol, palaypas extra ....all total ridiculous...fridge in room empty for an all inclusive

Staff , beds comfortable , water pressure and hot water great ...beach nice water nice

Stayed in March 2022

not everything open yet

beach, staff was lovely, very clean

Stayed in March 2022

N/A

Everything

Stayed in February 2022

Dirty, broken chases on the beach, old towels ( you can only get one - not enough to cover the dirty chases. Food - for nine days the same food. The only one place you can eat was See Breeze, anywhere else - simply awful. No bottled water to drink - you have to pay for it, after you paid $503 for a day!!! Each time you have to sign a check after you have eaten. Never, ever again, even for free I wouldn't stay there. We were group of 10 and everyone was utterly upset.

Nothing was well

Stayed in December 2021

Long waiting time at the restaurants. Same food every day.

Excellent location. Marvelous beach but very outdated hotel. No intertament. All inclusive option is nice but same food every day and no much selection. Not bad if priced right.

Stayed in January 2022

The rooms and the buildings were extremely cold, we were literally shaking in the room even with the AC off. We put towels under the room door to stop the cold air coming into the room. As the buildings are old, the air conditioners were making too much noise. It was so bad that we had to change our room and the room they gave us had a connection with the next room and the only thing between us was a locked wooden door and we were hearing everything they do... Also, there was no hot water for a couple of days but it was fixed eventually. Internet connection is good inside of the main building but the signal was almost none at the beach. Also, you have to pay extra 15 dollars each day, to rent a sunbed and umbrella which was surprising to me.

The location of the hotel is really good. It took around 15 minutes to get to the hotel from the airport with the shuttle bus. There are many restaurants, cafes, and stores just outside the hotel so, many options are available for breakfast, lunch, and dinner. The beach was clean and the temperature of the water was quite okay. Pools on the other hand were a bit small. Food was okay, too. There are two different restaurants available for dinner and almost all of the meals on the menus are covered by the all-inclusive package. For lunch, again, there are two spots where you can have lunch. There is one breakfast place and it is all you can eat buffet.

Stayed in December 2021

Loved it all. Prior to my stay I saw complaints in the reviews about having to sign bill even with an all inclusive stay...trust me it wasn't a big deal at all. It's done to keep track of who's all inclusive and who isnt...there was absolutely no inconvenience AT ALL!!!

Everything! Location was right in the heart of it all. Staff was amazing and the hotel was really a RESORT on the beach. Everything was beautiful and constant cleaning taking place due to covid buy never in the way of disrupting guests

Stayed in December 2021

I love it.

The staff was so friendly and helpful.

Stayed in December 2021

Staff was rude and often ignored African American guest. The clientele were a little bit bias and possibly racist. On a few occasions they refused to ride the elevator with me and/or my companion but hopped on elevators with people that resembled themselves (but we can blame that on COVID and ignore that experience). The rooms were outdated and the accommodations were average. The restaurant staff wrote in their own tip amounts on receipts that were charged to your rooms. Only person that treated us with kindness and respect was a young lady named Louise from Jamaica. We made sure she was compensated appropriately. I recommend saying at the Renaissance Hotel.

it was in Aruba

Stayed in December 2021

The room didn’t have a king size bed that we asked for. Food was terrible at all the restaurants. No entertainment and after 7 o’clock The outdoor bar and pool was closed. Had to pay extra for my drinks and portions of the all inclusive meals. Most of the staff was not friendly.

The room was clean. Breakfast was terrible always cold. Loved the pool and the beach.

Stayed in December 2021

Food was great. Staff was awesome. We had so much fun at the hotel. Definitely will return to this resort again and again.

Stayed in November 2021

I hated the all inclusive card that you have to show every time you eat or drink.

the property was beautiful!!! Very clean!

Stayed in November 2021

n/a

clean, great location, excellent food

Stayed in September 2021

It was very clean, staff was very friendly, staff at restaurants appeared to be short staff but were still very attentive and friendly. Breakfast was standard would have been nice to have something local to the area to try. Other two restaurants were good. We enjoyed Seabreeze a lot. We felt very safe here and took taxi only three times during our stay and spent a lot of time walking the strip which includes a lot of bars and restaurants. It is right on palm beach and the water is beautiful. There are palapa all over the property we didn’t rent one during our stay the weather was beautiful it was hot but there was a nice breeze. We can’t wait to come back.

Stayed in November 2021

Not too much going on no music and not enough restaurants or bars

It was extremely cleaned in your on the beach and everyone was very friendly

Stayed in September 2021

Nothing

The room was comfortable and the housekeeping staff was very attentive. The location is perfect, the grounds were very well maintained I saw the grounds people working everyday to keep it beautiful.

Stayed in September 2021

The fake all- inclusiveness

The wait staff was very nice!

Stayed in August 2021

No concerns

Everything

Stayed in September 2021

Very short staffed, waiting over 30 minutes for drinks and over an hour for food at dinner. Towel stations always are empty and close too early, no activities from the resort at all! No music at the pool. Will not stay here again.

Stayed in August 2021

The staff was rude at times. We had purchase the all inclusive and the employees still expected an additional tip. The staff on the beach would sometime not even wait on us because we did tip excesses due to being all inclusive. Very mixed messages being sent via your staff members. if you didn't have cash in your hand the beach bartenders would ignore you. Unbelievable. Also the beach was left dirty in the mornings littered with cigarettes from the day before really unhappy with that. Also I fell and split my knee open and when it would stop bleeding I went to the towel hut to ask for a Band-Aid and they had none and told me to go to the front desk while my knee was seriously dripping blood. Also I should mention that my sister almost chocked on a piece of plastic that was in her dessert.

The location was great. Easy access to everything. The restaurants where good just not enough to choose from when you purchase the all inclusive. Also lacking staff in your coffee shop. Lines where just too long.

Stayed in July 2021

Great location on the beach and awesome pools if you wanted a chance. The staff were very friendly.

Stayed in August 2021

The only thing I didn't like was that it started raining when we were renewing our 25th anniversary vows by the beach but they say that brings good luck lol.

The resort was great!! The food was delicious and the drinks were delicious. They did not skimp on the alcohol! The staff was very friendly and helpful. I would definitely come back!!

Stayed in August 2021

Management should be fired. They are thieve, took money out of my credit card without my permission, spoke with the lady manger there and she basically told me we do whatever we want and called me names front of her staff and guests. She didn’t care about being reported.

None

Stayed in July 2021