Need more breakfast selection.

Very convenient location. Everything near by

Stayed in July 2023

I liked everything about the hotel

I enjoyed staying at Heritage Hotel. It's my favorite place to stay in Antigua.

Stayed in May 2023

It was older (which is fine) but needed some updates especially in the bathrooms. The floors didn’t feel very clean. The linens were very worn

The location was great, walking distance to several restaurants. The staff was very attentive and helpful.

Stayed in March 2023

The hotel is in need of serious up grade. Looks like it was not touched since it was built. There was a bug crawling on my pillow the first night, and the manager did not respond to my concerns.

The location was good if beaches is not number 1.

Stayed in March 2023

Extremely dated and was not clean.

The staff was friendly and accommodating and location is central. Stores and restaurants steps away.

Stayed in March 2023

Only thing is another outside chair for the table. there was only 1.

Location, location,location

Stayed in March 2023

Place

Stayed in February 2023

I was unhappy as I book for 5 people and only got 4 beds.

the rooms were spacious.

Stayed in March 2023

See above.

Breakfast was fair, NOT served all together. Toast, butter 5 minutes later, rubber bacon needed to be redone, etc. Location was good.

Stayed in February 2023

price

location

Stayed in February 2023

elevator doesn’t work

location, service, clean, comfortable, spacious

Stayed in January 2023

No lift, was still under construction (which was not advertised on booking.com) thank goodness we were on the 3rd floor, which is still a good amount of stairs to climb up & down with cases

Did not get any breakfast, the man was still asleep by 07:00, in order to catch out flight on time, we had to check out, we did not get a good response when we asked what the breakfast consisted of, instead we received an abrupt answer

Stayed in December 2022

Very dated hotel, cold water for shower, lift being installed which meant 3 flights of stairs and very noisy and disruptive in daytime. Having said that they did take my bag up for me. Cereal was stale but lady opened new box for me. This hotel is very close to the docking for the cruise ships and is therefore very busy with people when the ships dock.

Location is good for centre of town and staff very friendly and helpful. Bedding and towels very clean and air con and tv in room along with a fridge.

Stayed in December 2022

no elevator,the appearance of the property is deplorable.

Location

Stayed in December 2022

each room is supposed to have Wifi, but mine did never show up on the list. Others used an outdated security system and weak signal. The open House Wifi worked intermittently. The shower had no warm water. Noisy fridge in the room.

spacious room (had only city view, but that was ok, because I just needed to sleep). The harbour was visible from the breakfast room on 4th floor. No lift available, but looks like a new one is being installed.

Stayed in December 2022

The service was slow and delayed. Secondly the elevator was out of order and we had to use stairs with all our luggage. There were no ground rooms. The building needs a high volume of maintenance. We booked a suite and the room was poorly lit. The bathroom tub had lots of rust and when we mentioned it they said nothing can be done. The hot water was cold and took 25 minutes to be at maximum lukewarm. The sink produced yellow running water on our second day. The fridge was also rusty on the outside. The pull out chair smelled very moldly and the scent made us nauseous. The furniture is very old and the housekeeping of the room is mid. The porch was dirty and it has no view. If you are looking for a quiet area to rest your head I would recommend this "hotel". Outside the hotels control, the surrounding area smells a bit musty. The ac, though outdated, works well - no complaints there. The pictures on the site appears to be pictures reflecting when the "hotel" was freshly constructed and not an accurate representation of what the building currently looks like.

The front desk agent had a pleasant attitude. The area is convenient in terms of restaurants souvenir stores and leisure areas such as casinos.

Stayed in October 2022

no elevator ... no water ... we got a refund and left the hotel. The hotel needs a complete overhaul ... run down, falling apart ... we had to walk up four flights of stairs to get to our room every day ... we were greatly misled by their website.

Very good ... service was good

Stayed in October 2022

This was our first visit to Antigua. The internet was horrible, and we had to be constantly calling, we were checking out on Tuesday 4 and my internet was turned off on Monday since they had the incorrect check out date. The breakfast staff had a nasty attitude, which made the experience very unpleasant. Breakfast was the same every day (Eggs - boiled, scrambled or omlette; French toast/toast/pancake; ham/turkey/cheese; fruit juice; coffee or tea), we were required to fill out a slip every day for the next day and they still ask you next day what you are having. One of the staff (picture posted) got our order wrong bringing pork sausage (while she had the forms looking at it and confirming the order), when I specially stated every day no pork or shellfish, after that they offer us no juice and she engaged in a staring match with me for mentioning it, she then started playing hymns and singing loudly. I was upset because my husband is allergic. every staff after that came with a nasty attitude when serving our family so I know she told them what happened. I refused to tip her at the end of my stay. The stairs case needs cleaning, and the balcony should be cleaned when the room is assigned it to someone. The elevator does not work, and we were on the 3rd Floor, it was not easy going up and down the stairs, that should have been disclosed before. My sister has a bad knee. Be the judge from the pics.

The front desk staff and housekeeping did their job and try to be helpful at all times. The Security girl was very helpful at all time.

Stayed in October 2022

Internet service No elevator Need more choices for breakfast

Spacious rooms

Stayed in October 2022

Our room was musty because of water damage in the bathroom. Mold may have been present. The dining room could be more inviting with the addition of some paintings on the wall and updating the light fixtures.

The location is great, since it's in the heart of St. John's. Breakfast was ok.

Stayed in September 2022

Wifi instability. Elevator access- under repairs

Location is great if you have business in St. Johns

Stayed in September 2022

Very poor breakfast, a long waiting time to receive something No buffet

Stayed in September 2022

Starting from the check in time. They never mentioned that the lift is not working and given me a top floor room which is next to a bar or club. Every time I have to take staircase and go to the room and I can not even relax due to the loud music from the bar or club outside. Staffs are very rude and they should improve their behavior. This is a government own hotel and that's why the staffs doesn't care about the guest or their service quality. When I was there, the hotel had very few guest. My flight was at 6.20 pm, I simply requested them that If I may check out around 2 pm since I stayed there 7 days. The staff was so angry and said that you gotta pay full day payment if you check out after 12 noon. Seriously man, who does that? Breakfast is worst and its better you buy from outside.

Only the location.

Stayed in August 2022

The hotel is under renovations and the elevator was being worked on, which makes it difficult to go up and down.

The complimentary breakfast was okay. The customer service from the staff was pretty good.

Stayed in August 2022