Hany He help me very well and with smile face

Stayed in May 2024

Breakfast poor choice

Location Quality of rooms

Stayed in May 2024

WI Fi is very slowly

Pool

Stayed in May 2024

Central location which is close to Dubai Mall, Mall of the Emirates and Marina Mall.

Stayed in May 2024

Slow wifi Air conditioner needs to be repaired

Good location, nice room veiw

Stayed in May 2024

Everything was amazing especially the Staff and the value for money. Thank you so much Gomaa for your exceptional help! He went above and beyond to make this stay amazing for me!! Shoutout to the rest of the staff too :)

Stayed in May 2024

Hard to say anything here. The staff did everything possible to make my stay enjoyable there. Thank you again.

Hotel is very centrally situated to Metro line to connect quickly to all Dubai sites and Mall of the Emirates - Dubai Mall, Burch Kalifa, Airport etc. Station 5 minutes to walk only. Taxi at Hotel always available too. Very good customer service at front desk. Nice pool to refresh, also in the evening. Good food at Restaurant , thank you Chef de cousine:-) I had an exeptionnel nice , comfortable and quit room. Thank you again to reception service ! 😀 Very good and friendly service at Restaurant. I had half Board which was very delicicious.

Stayed in April 2024

The check in was terrible, because I told with too time if is possible start my stay more early without pay more and the staff say yes no worries, when I got to the Hotel 4:00Am the company make us wait until 11:00am. For other side the room and staff was so cool

Price and location is good

Stayed in May 2024

Facilities

Food was great. Staffs tried their best to help at all times. Kudos to the team. Somehow disappointed with the facilities though. Due to adverse weather in the morning , the pool was closed all day even if the sun was out from mid day for the rest of the day. We had to pay for the Kids place to keep the child entertained. Surely this could have been provided as a complimentary basis on that day given the circumstances. Also the sauna is currently out of order for renovations and the steam room was not opened that day. Hopefully these can be reviewed by the Management.

Stayed in May 2024

The internet has sometimes problems.

Rooms are clean. Breakfast is very good. Very friendly and helpful staff.

Stayed in May 2024

Breakfast were fee choices

The location and the spacious room

Stayed in April 2024

Nothing

Location,

Stayed in May 2024

Cleanliness and facilities not working in room

The location was really good!

Stayed in May 2024

Bad lighting in the room.

the staff was very friendly. excellent location.

Stayed in May 2024

Waited two hours after checking time to clarify with receptionist why the quadruple room booked and paid well in advance was not available and why it has been offered initially a much lower room alternative, unacceptable for what i have been paid, instead the one booked. Finally i have got the correct room booked after my insistences and after this unpleasant event i got a bitter taste and wondering how was possible to happen to a such well ranked hotel. Frankly speaking i am afraid next time to pay in advance to avoid such unpleasant situations which could been ruin your vacation.

The international buffet breakfast and dinner had sufficient kinds of food items to satisfy any preferences. The buffet food items were replenished quicky once consumed. The time interval of the breakfast and dinner were generous. . The quadruple room was spacious and cleanliness well maintained daily. The hotel have a nice underground free parking. Late checkout was possible on request free of charge.

Stayed in May 2024

Swimming pool chars completely in the sun - more sun umbrellas needed;

Location was very good, staff friendly; Special thanks to Faizan our room keeper; He was very helpful and made sure that our room was always clean; Also, AKRAMUL was very helpful in the restaurant; Always smiling and we felt very welcome; Staff was great;

Stayed in May 2024

The stuff working outside helping you getting a taz they were very rude

Stayed in May 2024

Breakfast

Fantastic staff location breakfast was average The staff in photo was very helpful and very very courtesy

Stayed in April 2024

The next room was so noisy even at late night. It was disturbing. Appropriate distance between rooms would br better

Stayed in May 2024

room furniture is old , need to renew . bathroom also need to renew . breakfast is soo good and dinner . staff was amazing and very helpful and kindness with guests

Stayed in May 2024

Provided 2 water bottles for the entire day, Enough water atleast 4 bottles should be provided.

Hotel is very good.

Stayed in May 2024

A holiday well spentin a nice hotel with very nice staff, Yihenew and others.

Stayed in April 2024

Service and nice people. Ansari concierge was very helpfull

Stayed in May 2024

The hotel offers a courtesy bus to the beach but its not big enough to hold the number of people wishing to go. People are then fighting for a seat. There is no order To it. Would be better if the hotel offered a sign up sheet to reserve a place on the bus

Clean, friendly with good location . Spa facility good. Towels are provided for the sunbeds

Stayed in May 2024