There is a free transfer to and from the airport. Please inform the property in advance if you want to use the service.

Please consider that Ocean View Suites offer partial views of the sea.

Please note that guests staying on a Saturday night may need to change rooms. Grand Residences by Royal Resorts will work to avoid this scenario, but when necessary, management will work directly with the guest to streamline this process.

At least one of the guests registered in each villa must be over 25 years old and will be accountable for the rest of the villa's occupants.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and Government-issued photo identification at check-in for incidental charges.

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $31.12 Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

在提前退房的情况下，住宿将向您收取全部的入住费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

到店时需支付损毁押金：US$500。 该押金将通过信用卡收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。