- You must show a valid photo ID and credit card upon check-in. Special requests are subject to availability at check-in.

- Special requests cannot be guaranteed and may incur an additional charge. The maximum amount for any cash payment is $1,500.

- If a reservation is made with 11 rooms or more, the property may contact guests to request payment within 72 hours to guarantee the reservation.

- If you are traveling with children under 12 years of age, you must select a specific rate that includes children to ensure that the correct amount is paid, all children pay. Children between 2 and 12 years old must pay a supplement at the reception upon arrival if they are not included in the rate of your reservation.

- Guests are required to show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur additional charges.

In the Superior Room, the hotel reserves the right to assign any of the 4 hotels that have the same room category: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial or Barceló Maya Tropical.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。