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I had the worst experience in a hotel in Sri Lanka recently in this resort. I booked a room there from booking.com and confirmed the booking by giving my credit card details. I drove more than 200km just to reach this resort in the weekend holidays with my wife. I called several times to theme resort head office on the way to the resort and they never responded. Then I found the telephone number of the resort and called them. They gave the directions to the resort and asked to wait in Rangala town which is the end point of the vehicle road, then they will pick us up from their 4WD vehicle. Then we reached Rangala town and called them again. At that point they told me that they could not find my booking and they are already fully occupied the rooms. We were in a horrific situation as we drove so many kms just to reach there. I had the docs which was sent by booking.com by confirming my booking there too. Finally, I could contact theme resort head office by trying several times. The guy answered the phone ignored my situation and just told me that they have sold my room to another and can’t help further. The reason given me was that “we tried to contact you , but we failed so that we assumed you won’t come today”. I was in a helpless situation and there were no any alternatives other than returning. The bad and irresponsible way of handling things by this theme resort management ruined our whole holiday. It may be the way of theme resort management treats for their local customers. But, for me it is the end of looking for any of their resorts. I have stayed many hotels and resorts in Sri Lanka and never faced this kind of disgusting customer service. I would recommend to avoid theme resort resorts unless you want to see your room being sold to an another guest based on their so called assumptions.