Dear guests, the team of ROCA VERDE welcomes you to our complex.

Roca Verde offers an atmosphere created so that you can enjoy an excellent experience during your vacation. RESPECT for any guests is our top priority, which is why we have defined a series of policies and information based on respect among and for guests:

- In order to guarantee the greatest possible peace of mind for our guests, it is strictly prohibited to invite friends/family to the establishment.

- Only as many people as are registered at reception can stay in the apartment, taking into account the selected rate.

- The use of the pool is exclusive for guests. People who are not staying at Roca Verde and, therefore, duly registered at reception cannot enter. Our lifeguard has a daily list of clients and is authorized to make any checks he deems appropriate. Bathing is prohibited when there is no lifeguard and at night. - Minors require adult supervision to swim in the pool. - It is strictly prohibited to bring any type of drink packaged in glass to the pool area.

- Make sure your music does not disturb other guests. If you bring music to the pool or common places, use headphones.

- Smoking is not allowed in the pool or inside the apartments, although it is allowed on the terraces. This complies with the laws in force in Spain.

- If you are staying on the first floor, jumping off the balcony to access the pool / return to the apartment is prohibited.

- It is prohibited to feed cats.

- Loss of key costs €60 and loss of white card costs €3.

- Towel changes will take place every 3 days. The sheets will be changed every 5.

- Pool/beach towels are available for loan. A €10 cash deposit per towel is required and will be refunded when the towel is returned.

- Please note that the improvement workworks at Roca Verde Apartments start at 10:00 AM and finish at 17:00 PM from Monday to Friday. During this time, noise and disturbances may occur. Sorry for the inconveniences. These works will be produced until October 2024.

Failure to comply with any of the prohibitions mentioned above may result in you being evicted from your apartment without the right to any compensation or refund of payments made. Thank you.

모든 투숙객은 체크인 시 사진이 부착된 유효한 신분증과 신용카드를 제시하셔야 합니다. 모든 별도 요청 사항은 체크인 시 가능한 경우에 한해 제공되며, 추가 비용이 부과될 수도 있음을 안내드립니다.

예상 도착 시간을 Roca Verde - Playa del Inglés에 미리 알려주세요. 예약 시 별도 요청란에 기재하거나 예약 확인서에 기재된 숙소 연락처로 직접 연락하셔도 됩니다.

이 숙소는 어떠한 종류의 파티도 허용하지 않습니다.

정숙 시간은 20:00:00~09:00:00입니다.

만 18세 미만인 고객은 부모 또는 법적 보호자가 동반하는 경우에 한해 숙박이 가능합니다.

숙소 도착 시 손해 보증금(€ 150)을 지불하셔야 합니다. 신용카드를 통해 지불하실 수 있습니다. 체크아웃 후 7일 이내에 환불 받으실 수 있습니다. 숙소 측에서 객실 점검 후 이상이 없을 시 손해 보증금 전액을 신용카드를 통해 돌려드립니다.

허가 번호: E-35-1-0000227