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Reviews of Sugar Mill Hotel 5 stars

Sugar Mill Hotel Apple Bay, VG1110 Great Carrot Bay, UK Virgin Islands

#1 of 1 hotels in Great Carrot Bay

Guests' Choice

Review score

Based on 61 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.9

  • Value for money

    8.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 20 May 2024

    10
    One night staybefore our sailboat trip.should have stayed longer
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Location, views, restaurants , friendly staff and great massage

    Stayed in May 2024

  • Reviewed: 30 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Absolutely nothing

    I liked absolutely everything about this property. We only had one night before boarding a 63 foot catamaran for a week. After our brief one night stay we were wishing we had more time to spend at this quaint beautiful little slice of paradise.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    10
    Very relaxing!
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Great views, Great Food, Superior Wine & Drinks…. But staff was superior in every way!

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    We absolutely loved it!! Rupert and Andrea were fantastic!
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The outside door in the patio area didn’t lock. Room 131. The bathrooms are a bit aged.

    The restaurants and the staff were amazing!! The bartenders down on the beach - Sean - awesome!!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Fabulous 4 night stay, we will definitely come back.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Being picky the hotel bathrooms need a refurbishment but they were still very clean.

    We loved the feel and quality of this hotel. Staff were excellent and were always smiling.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Relaxing and comfortable
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The friendly staff, close to the ocean, the flowers in the room when we arrived, the hand painted pillows, the restaurant, and the comfortable rooms!

    Stayed in April 2024

  • Reviewed: 15 March 2024

    10
    great place to go get away for a week
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 7 nights

    roads are truly an adventure. many pot holes tight corners and fast drivers

    complete package of fun, sun and great meals. We had a car andd that is advisable as to beoing able to move around to pother attractions each day

    Stayed in March 2024

  • Reviewed: 14 February 2024

    10
    Elegant, laid back and understated
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 5 nights

    I have nothing bad to say

    This is a wonderful resort property. Elegant and understated with a fine dining and casual dining option, beach bar, pool bar and dining room bar a lovely little beach , beautiful pool area and a stunning view from every room. The staff are exceptionally kind and accommodating.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    10
    Great place to stay for 2 days to experience tortola. Dated rooms, steep hills and many stairs.
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    NO Assistance with luggage up steep hills and stairs to get to rooms. Very slow service to get lunch 38 minutes to get a margarita pizza and coconut shrimp and someone asked for a drink in a Saturday and they said they fan out of bailey's.

    People were very nice. Great location. Amazing food at dinner and lunch. The beds are VERY comfortable. They serve great bottled water .

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Nice rest, great owners and managers- outstanding food
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 9 nights
    • Submitted via mobile

    Pool could have been cleaner

    Restaurant was fabulous

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Great hotel would highly recommend it
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room with Sea View
    • Stayed 3 nights

    The only very small criticism would be that the bathroom in the room could do with an update but I know that is on the hotel owners to do list

    I loved all the attention to details. Prosecco on arrival, soft mats by the side of the beds, cabanas on the beach

    Stayed in January 2024

  • Reviewed: 22 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights

    Lovely botique hotel, great hosts would highly recommend.

    Stayed in January 2024

  • Reviewed: 23 October 2023

    10
    Exceptional
    • Business trip
    • Group
    • King Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    The owners and staff treated you as if you were the only guests on the property. It’s nice to feel special ❤️

    Stayed in October 2023

  • Reviewed: 12 August 2023

    9.0
    Perfect for a short period before moving on to other areas in the BVI
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights

    Bathroom was tired, but not a big deal for us.

    Food was good, Nice to have breakfast/brunch in the beach restaurant, whereas dinner is in the main bar area and more refined

    Stayed in July 2023

  • Reviewed: 9 August 2023

    9.0
    2 night stay before sailing holiday. Lovely little hotel with great staff
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Beach was a bit disappointing given how many great beaches there are

    Great staff. Good restaurants with one on the beach for breakfast. Spacious room

    Stayed in July 2023

  • Reviewed: 2 August 2023

    10
    Fabulous!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night

    The location, food and staff were fantastic! This is the place to stay when on Tortola!

    Stayed in July 2023

  • Reviewed: 25 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast place at the beach

    Stayed in July 2023

  • Reviewed: 17 June 2023

    10
    Excellent hotel with helpful staff and fab food!
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    NA

    Everyone was super nice and friendly. Amazing view from balcony and excellent food.

    Stayed in June 2023

  • Reviewed: 4 May 2023

    9.0
    Excellent service and food
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Beach could have been cleaner. Lots of seaweed

    Amazing food and service

    Stayed in May 2023

  • Reviewed: 24 March 2023

    9.0
    The friendliest people you'll ever meet
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 6 nights

    If you like to walk, you will have to walk on the street to get to places nearby. There are no trails or sidewalks. The private beach was small and there are no adjacent beaches.

    Nice hotel with good food options. The hotel has a small private beach, a pool and beautiful areas to relax. The outdoor furniture is comfortable and the wicker pods are big enough for a couple to enjoy. Best of all was the friendly and accommodating staff. They were beyond awesome and made our stay exceptional. We mostly stayed on the property to relax, enjoy a few extraordinary massages and outstanding meals. The location was absolutely gorgeous.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    10
    The sugar mill hotel is a paradise. The staff is extremely attentive, friendly and acomodating.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 2 nights

    The waitress for dinner felt upset and was rushing through. She was not rude or anything, but she wanted to close the night and go home. Everything else was excellent.

    We felt safe, relaxed, and well-taken care of when we arrived. The staff goes above and beyond to make you feel happy and rested. The breakfast and dinner were excellent. The views from the room and dinner restaurant are breathtaking. The rental of the car was easy. Rupert even offered to drive us to the closest grocery store. We received an upgrade. Honestly, it felt like a small paradise. Thank you!

    Stayed in March 2023

  • Reviewed: 9 March 2023

    10
    great place!
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    beach was across road

    quiet and relaxing

    Stayed in March 2023

  • Reviewed: 16 February 2023

    10
    Overall a great time
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Sea View
    • Stayed 7 nights

    Blankets and sheets were split in half would have preferred 1 blanket and one sheet

    Staff was friendly ,food was excellent

    Stayed in February 2023

  • Reviewed: 17 December 2022

    10
    a memorable and fabulous trip in BVI paradise
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    rocky beach; low water pressure

    unique property with great history; lush and peaceful surroundings; large & clean room; fantastic food; great management (shout-out to Dennis, Rupert and Andrea); friendly and accommodating staff; environmental friendly (using solar panels to heat the water); apple cabana

    Stayed in December 2022

Showing 1 – 25

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