East End, Tortola, British Virgin Islands, VG1120 East End, UK Virgin Islands
#1 of 1 hotels in East End
Guests' ChoiceBased on 296 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.8
Facilities
8.1
Staff
8.1
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 23 May 2024
Vikki
United StatesSlow service in restaurant.
Location and grounds. Comfortable and clean rooms
Stayed in May 2024
Reviewed: 15 May 2024
Mark
United KingdomNothing. It was great as a stop over to and from sailing. It was quiet, which suited us, but it would not do for a longer stay, or for families with young children.
Great location, lovely beach, decent pool, well rendered and attractive gardens convenient for the airport.
Stayed in May 2024
Reviewed: 5 May 2024
Sebastien
SwitzerlandOne of the two AC's in the room was not working. There were some ants in the room, which is typical in the tropics, unless you use too much chemicals.
Nice beach location, pool is nice, reception and rooms are renovated. Staff was kind.
Stayed in April 2024
Reviewed: 3 May 2024
Diane
United StatesThe young staff needs to be more aware of people’s needs in the restaurant. They seem to disappear for a while out back. The older staff was spot on especially Shazz! We loved her!
Food was delicious, beach was beautiful!!
Stayed in April 2024
Reviewed: 8 April 2024
Susan
United KingdomBathroom needed a revamp
Beautiful location
Stayed in April 2024
Reviewed: 1 April 2024
Gary
United KingdomI would have given a higher rating, and only giving these negative comments because I would so like to return next year. Firstly the housekeeping was inconsistent. the room was serviced every day , however we had to visit reception 5 times during our 10 day stay to mention lack of towel replacement, filling of soap in the shower, & hand soap, replacement of water in the room i.e. simple things! Also service at the restaurant mainly evenings was also inconsistent, with some nights leaving us with the feeling of being ignored, In the end we narrowed this down to one particular member of staff! On this basis we decided to eat out for a majority of our stay and found some amazing restaurants. Breakfast was normally excellent with much improved service, with one particular lady who was not there every day and who's name escapes me, made us feel very welcome & special thank you!
The resort location is superb and close to the airport, just 15 mins drive, (but no aircraft noise at all). and about 20 mins to Road town Port. Its position on the island is East end and is a little removed from the main activities on the island. Its not the distance just the quality and terrain of the roads means average speed driven is relatively slow. If you stay at this resort you will you need a hire car (4x4) if you want to explore the rest of this beautiful island. As for this resort, the beach is immaculate and was deserted, perfect for secluded sun bathing. The restaurant on site is excellent and food quality also did not disappoint. Our room was very clean, with good aircon and the most comfortable bed and pillows I've slept in for years. WIFI was excellent also. The swimming pool looked like it had been recently refurbished to a very high standard with perfect water temp. All in all close to perfect!
Stayed in March 2024
Reviewed: 31 March 2024
Lucy
United Arab EmiratesI was not impressed there was building on site right by the swimming pool- noone informed me I was a single lady staying so was not impressed being put in a room at the edge of the resort.! I would have preferred nearer the middle/ next to services and more lighting to walk alone at night back to the room.
I loved the tropical beach location that was private for hotel guests. The rooms were very clean. The staff were really friendly.
Stayed in March 2024
Reviewed: 27 March 2024
John
United StatesA bit far from other places.
Pretty setting. Nice rooms and facilities.
Stayed in March 2024
Reviewed: 13 March 2024
Jill
United KingdomLimited menu if staying fit more than a few nights!
Great location. Helpful staff
Stayed in March 2024
Reviewed: 13 March 2024
Michael
United StatesComfortable rooms. Very nice property. No frills resort. Perfect place to relax with a book. Great pool; very good dining. Staff is terrific.
Stayed in February 2024
Reviewed: 4 March 2024
Jill
United KingdomSlightly tired A few strange things - TV wouldn’t work and couldn’t use the safe. No menu other than on your phone. Everything quite expensive
Position was great and facilities were good
Stayed in March 2024
Reviewed: 1 March 2024
Michael
United StatesRooms needed to be updated …
Location was great and the staff was very good!! Food was amazing!
Stayed in February 2024
Reviewed: 1 March 2024
Simon
GuernseyUnfortunately there was some construction going on so we felt that the room price should perhaps have reflected the fact that the hotel was not fully operational. Some of the staff were a bit surly and a few smiles would have improved the atmosphere.
The location on Lambert beach is beautiful
Stayed in February 2024
Reviewed: 17 February 2024
Joe
United StatesOnly one place to eat
Great beach and location amazing pool
Stayed in February 2024
Reviewed: 8 February 2024
Christopher
United KingdomRooms tired. Need refurb
Food ok and staff helpful
Stayed in February 2024
Reviewed: 29 January 2024
James
United StatesLittle things like no creamers for the coffee, no bath mat and shower leaking on floor, and screen door that barely worked.
Amazing beach and nice grounds and overall good vibe.
Stayed in January 2024
Reviewed: 25 January 2024
Robin
United KingdomNothing to do for hotel guests. Would be nice if the hotel put on more in house events.
Location
Stayed in January 2024
Reviewed: 22 January 2024
Phil
United KingdomThe staff looked bored and didn’t feel like they had been trained well. Felicia however was amazing and if they could all be like her (helpful, enjoying their job, anticipating needs) then it would be really special.
The beach is sensational. The rooms were also great.
Stayed in January 2024
Reviewed: 20 January 2024
Kathleen
United StatesCoffee machine didn't work.
Pleasant room, comfortable bed, very good shower, very beautiful setting with lovely beach and open air restaurant
Stayed in January 2024
Reviewed: 28 December 2023
Melissa
United StatesNice rooms and restaurant on the beach is beautiful! Great place to stay before taking off for boat trips.
Stayed in December 2023
Reviewed: 20 November 2023
Norman
United Stateshard to get to
location on beach
Stayed in November 2023
Reviewed: 13 November 2023
Chris
United KingdomNothing
Spacious, appealing, clean, welcoming
Stayed in November 2023
Reviewed: 11 November 2023
Bob
United StatesGreat staff and a beautiful, peaceful location and pet friendly.
Stayed in November 2023
Reviewed: 13 August 2023
Tiffany
United StatesThe property is a little outdated therefore it needs some minor updates to be more modern.
The property was nice had a pool, beach access and restaurant.
Stayed in August 2023
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