Camino Cerro Egusquiza y Paso del Barranco, 20400 Punta del Este, Uruguay
#2 of 79 hotels in Punta del Este
Guests' ChoiceBased on 33 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.1
Facilities
9.7
Staff
9.7
Value for money
8.5
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 31 March 2024
Gabriela
BrazilThat’s nothing that I didn’t like, I just made a suggestion, to leave a decaf tea in the room.
Delicious, perfect, I loved everything
Stayed in March 2024
Reviewed: 13 November 2023
Giovanni
SwitzerlandFront Desk staff Communication is not easy due to very poor english
Location, Room, restaurant, breakfast best ever in a hotel worldwide
Stayed in November 2023
Reviewed: 1 July 2023
Leticia
BrazilMaravilhoso!
Stayed in June 2023
Reviewed: 23 December 2022
Fred
United Kingdomexperiences are affected by bureaucracy. one should be able to ask for it, and get a response for any of the experiences including pricing. instead this is how it works currently at Fasano: 1) you ask for the experiences to be sent to you. then you need to keep chasing to receive the text 2) I selected 2 specific experiences and asked for the costs 3) a very formal message finally arrives saying that the query “will be forwarded to the events director”. Why? so many steps?? just give me the information 4) the events director reaches out also very formally and in a different language to the one I sent to reception and starts from scratch saying that I was interested in something. I had already made clear what I was interested in and the cost but that was not communicated…. 5) after a while the events director comes back saying that these experiences i selected required more than 10 people. Really? all those steps to be told that what I had selected was not possible? How easy would have been to get a reply from reception saying that in the first place? thank you
everything
Stayed in December 2022
Reviewed: 16 May 2022
Rodrigo
Brazilnothing
quiet, clean, large rooms
Stayed in May 2022
Reviewed: 15 January 2022
Maria
United Statesthe service was outstanding💟
Stayed in January 2022
Reviewed: 16 December 2021
Valentina
UruguayEverything, from the pool to the spa, the food and the views
Stayed in December 2021
Reviewed: 27 April 2024
Nicholas
PortugalNo maintenance. No upkeeping
Definitely hugely overrated and run down
Stayed in April 2024
Reviewed: 25 April 2023
Adrian
United StatesFrom our arrival there were several service mishaps that should not occur at a property of this caliber. A “leading hotel of the world” should distinguish itself as such not only through its facilities, but especially via the service given to guests. As a rule of thumb, it should be procedure to ensure a smoothe and pleasant arrival at any property, especially a 5-star. If things go wrong from the beginning at check-in, it taints the experience and makes recovery an up-hill process difficult to correct once things have started on the wrong foot. Mistakes can happen, of course. This is normal. But it is of the utmost importance to not just offer a casual apology and sweep it under the rug rather, go above and beyond to compensate and make ammends for the inconvenience(s). Do not leave the customer dissatisfied, and do not make it into an awkward situation where the guest has to confront the issue and ask for a solution. This is something that should be a part of basic training for front-of-house staff. First impressions are the most important! In the end management tried to make ammends, but only after several unpleasant situations and becoming quite irritated, and after having to bring it directly to their attention. In today’s world, more and more customers can sometimes feel self-conscious about making a comment or complaint as to not be perceived as a “Karen”, but this is no reason for service levels to decline and expect customers to simply accept poor service for higher prices. I expect better from a property like the Fasano. Much better. Competition and word of mouth are indispensible for the industry, and chances are that if these things happened to one guest, it’s also happening to more.
The bungalow offered decent privacy and was well-appointed. Golf cart access was good for getting around the property.
Stayed in January 2023
Reviewed: 2 March 2023
Maria
United Statestoo overpriced
the place was beautiful
Stayed in March 2023
Reviewed: 23 February 2022
Ana
United StatesThe location and hotel installment were beautiful but for the price you're not getting what you pay for. Breakfast was below standards, staffing was nice but clearly not trained for a 5 star hotel - they were forgetful in various occasions, were not willing to problem solve and overall it was a disjointed experience. Finally, not a lot attention to detail.
The architecture of the property and the rooms was unexpected and breathtaking and it was nice to have different areas with different purposes. Also the views were amazing.
Stayed in February 2022
Reviewed: 29 April 2024
Marcelo
BrazilThere are no comments available for this review
Stayed in April 2024
Reviewed: 15 March 2024
Bruno
BrazilThere are no comments available for this review
Stayed in March 2024
Reviewed: 26 February 2024
Bruno
BrazilThere are no comments available for this review
Stayed in February 2024
Reviewed: 7 April 2023
Chris
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 31 March 2023
Felipe
BrazilThere are no comments available for this review
Stayed in February 2023
Reviewed: 21 January 2023
Igor
BrazilThere are no comments available for this review
Stayed in January 2023
Reviewed: 20 December 2022
Federica
UruguayThere are no comments available for this review
Stayed in December 2022
Reviewed: 4 December 2022
Isabella
BrazilThere are no comments available for this review
Stayed in November 2022
Reviewed: 1 September 2022
Leonardo
BrazilThere are no comments available for this review
Stayed in August 2022
Reviewed: 21 August 2022
Patricia
BrazilThere are no comments available for this review
Stayed in August 2022
Reviewed: 15 August 2022
Macarena
ArgentinaThere are no comments available for this review
Stayed in August 2022
Reviewed: 22 July 2022
Christian
BrazilThere are no comments available for this review
Stayed in July 2022
Reviewed: 19 June 2022
Bruna
BrazilThere are no comments available for this review
Stayed in May 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content