4350 Pontiac Lake Road, Waterford, MI 48328, United States
#1 of 2 hotels in Waterford
Guests' ChoiceBased on 234 hotel reviews
8.5Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.6
Staff
9.2
Value for money
8.2
Free WiFi
9.2
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End of dialog contentReviewed: 20 May 2024
Derek
United StatesThere was no hand towel rack and no air conditioning the first night
Location was very close to our venue. We had no air conditioning the first night and the room difference was 15 to 20 degrees from room to hallway. The next morning I told the front desk and she apologized and said she would have someone come and look while we were away. When we got back they had put in a new system and it felt so good coming into a nice cool room! 10 out of 10!
Stayed in May 2024
Reviewed: 25 April 2024
Judith
United StatesI wish I had known about the remodeling! It was a bit odd to see rooms propped open a bit. That being said, any construction did not bother me while there. I assume they work week days and I was there for the weekend
The location was perfectly suited to my needs. The breakfast was fine. The staff were personable and friendly.
Stayed in April 2024
Reviewed: 3 February 2024
Wendy
United StatesNothing
Everything
Stayed in January 2024
Reviewed: 30 October 2023
Diana
United StatesNo safe in the room. Would have really enjoyed a jacuzzi as it was a stressful weekend for us.
The location to the funeral we were attending. The complimentary full breakfast & the lovely view from our room over a small lake that had swans swimming! The staff, especially Melissa at check in & all the ladies at the breakfast buffet were SO nice & helpful. The cozy fireplace in the lobby was a nice touch!
Stayed in October 2023
Reviewed: 16 October 2023
Kristy
United StatesOur bathroom sink didn’t drain and they didn’t tidy the room and refresh towels for us
The breakfast area and pool were really nice
Stayed in October 2023
Reviewed: 12 October 2023
Mary
United StatesShower leaked on floor, worn out accommodation
Location
Stayed in October 2023
Reviewed: 26 September 2023
Lindsay
United StatesSome of the outlets didn't work, but they were under construction.
Friendly,convenient, clean, it was a very nice hotel and would stay again.
Stayed in September 2023
Reviewed: 24 September 2023
Patricia
United StatesParking was a little tight when everyone was in for the night. On Friday morning I was awoke at 6:05 to the dumpster being emptied and the truck just sat there for a few more minutes. Not the way to start the day.
Everything was neat, clean and organized and the staff was very friendly and easy to work with.
Stayed in September 2023
Reviewed: 18 September 2023
Baker
United StatesFriendly staff, clean rooms, nice pool. best breakfast!!
Stayed in September 2023
Reviewed: 14 September 2023
Rachelle
United StatesVery clean, breakfast had a wide selection. Granddaughter loved the pool
Stayed in September 2023
Reviewed: 11 September 2023
Anderson
United StatesI think the rooms could be a little updated with USB charging ports and microwaves. The shampoo, body wash, and conditioner would be better offered in single size bottles not the large multi use bottles.
It was really clean and staff was so friendly. I think Hannah? checked us in, she was great and quick!
Stayed in September 2023
Reviewed: 8 September 2023
Laura
United StatesOnly one tiny complaint but it was taken care of quickly
It was clean, comfortable, the staff was really great. Nice little breakfast in the morning.
Stayed in September 2023
Reviewed: 5 September 2023
Tonya
United StatesThe bisquits and gravy was a little bland
So many different selections
Stayed in September 2023
Reviewed: 27 August 2023
Bill
United StatesNa
The breakfast was excellent. Huge variety. The beds were super comfortable and the staff was friendly and efficient. Great stay.
Stayed in August 2023
Reviewed: 26 August 2023
Melissa
United StatesNothing, everything met expectations.
Checking in Jazz was the attendant at the desk. She was so nice and just had a welcoming smile. The breakfast in the morning was really good too.
Stayed in August 2023
Reviewed: 19 August 2023
Derek
United StatesThe room itself smelled kinda musty. Not too horrible tho just a little off.
The staff was very friendly. The bed and pillows were extremely comfortable. And the breakfast was so good!
Stayed in August 2023
Reviewed: 15 August 2023
Burley
United StatesNo complaints, staff was pleasant, professional and proficient.
My husband enjoyed the buffet variety, fresh fruit and variety of fruits was a bonus.
Stayed in August 2023
Reviewed: 7 August 2023
Giuseppa
United StatesThe only complaint was that the breakfast area was too full of people for us to sit so we had to eat breakfast elsewhere. Maybe make this area larger in a remodel?
The front desk staff were extremely kind and helpful. The woman who checked us in was still there later that evening and offered my daughter some candy because she remembered me telling her we were there for a concert to celebrate her birthday.
Stayed in August 2023
Reviewed: 31 July 2023
Pamela
United StatesWhat I didn’t like was after booking the room with booking.com I found out there was no cancellation. That made me mad, but we ended up going ahead with our plans but was kinda pricey.
Did not have breakfast
Stayed in July 2023
Reviewed: 20 July 2023
Ronald
United StatesNothing
Room well maintained breakfast was excellent staff very informative
Stayed in July 2023
Reviewed: 15 July 2023
Cathy
United StatesVery nice ,clean , comfortable
Stayed in July 2023
Reviewed: 15 July 2023
Jenny
United StatesRooms seemed a little hot even with air on
Breakfast Good bed Staff
Stayed in July 2023
Reviewed: 15 July 2023
Jenny
United StatesVery nice hotel Nice staff Good breakfast
Stayed in July 2023
Reviewed: 26 June 2023
Breanna
United StatesFront desk employee was very nice! The bed was extremely comfortable and the jacuzzi tub was great. We will be back!
Stayed in June 2023
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