9369 Waterstone Blvd, Mason, 45249, United States
#23 of 23 hotels in Mason
Guests' ChoiceBased on 364 hotel reviews
5.9Cleanliness
6.2
Comfort
6.4
Location
7.9
Facilities
6.0
Staff
7.7
Value for money
6.6
Free WiFi
8.0
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End of dialog contentReviewed: 23 April 2024
Pamala
United StatesThe rooms were dirty as well as the building and the front desk staff were not very helpful.
Stayed in April 2024
Reviewed: 23 October 2023
Jeanne
United StatesNo hair dryer that was advertised and closet door broken
Front desk person extremely helpful
Stayed in October 2023
Reviewed: 22 October 2023
Jalynn
United StatesFilthy, dishwasher had moldy dishes, cigarette butts all around property, bullet lodged in our wall?? Always smelled like pot. Had no towels on arrival. Dirty all around.
Quick drive to our destination (KI)
Stayed in October 2023
Reviewed: 18 September 2023
Karen
United StatesDoor jams are broken, closet door fell off, smelled like weed all night people smoking inside
Stayed in September 2023
Reviewed: 3 September 2023
Renee
United StatesThe TV did not work come to find out it didn't have a power cord. Only 3 towels for 4 people, and one of the coffee filter packs were busted. Had a hard time getting anyone to answer the phone at the front desk.
The breakfast was very minimal not what was expected. The orange juice was good. It was nice having two separate rooms
Stayed in September 2023
Reviewed: 19 August 2023
Carrie
United StatesMessy in hallways and in dining area. Food was below average.
Large suite with kitchen,living room area.
Stayed in August 2023
Reviewed: 7 August 2023
Elizabeth
United StatesTv was hard to work. Pool hours were confusing. Didn’t always get an answer when u called front desk
Location
Stayed in August 2023
Reviewed: 28 July 2023
Kari
United StatesBreakfast accomodations was lacking we had to ask for silverware,there was no butter or cream cheese. And no orange juice. 😞
Room was great
Stayed in July 2023
Reviewed: 27 July 2023
Stacy
United StatesNothing
Staff
Stayed in July 2023
Reviewed: 21 July 2023
Maria
United StatesThe black mold in the bathroom and how dirty and dusty it was.
The location and floor plan
Stayed in July 2023
Reviewed: 19 July 2023
Elena
United States1. Disgusting smell in the room, it was impossible to breath until I let some fresh air (though it was really hard to keep the window open). People were definitely smoking there - though it’s considered non-smoking. 2. No one on the front desk. But this is I think because of a huge workload on the person, he’s running around.
Overall it was clean: floor, bed clothing, bathroom. The front desk guy was polite.
Stayed in July 2023
Reviewed: 15 July 2023
Michele
United StatesHotel seems old and our first room was dirty. Second room was better, but still not the best. Breakfast was not the best.
The person that checked us in was extremely pleasant and helpful. We had an issue with our first room and she quickly rectified the problem without hesitation.
Stayed in July 2023
Reviewed: 10 July 2023
Danielle
United States1 cockroach
The apartment style rooms
Stayed in June 2023
Reviewed: 10 July 2023
Kenya
United StatesThe room smell like smoke and wasn’t to clean
The lication
Stayed in June 2023
Reviewed: 6 July 2023
Curtisandamanda
United StatesIt looked like people were living here as their permanent residence.
It was very convenient to Kings Island.
Stayed in July 2023
Reviewed: 28 June 2023
Shawnee
United StatesThere were spots on the walls that needed wiped off. We seen a roach crawling up the wall. There was no hot water the last morning I was there. I had to wait for it to come back. The pictures make the room look bigger than it actually is. The mattress needs replaced in the sofa bed.
The staff was very friendly. The breakfast was good. Not far from kings island and shopping malls.
Stayed in June 2023
Reviewed: 27 June 2023
Steven
United StatesThis hotel is tired. Upon arrival I was given two rooms instead of the suite that I reserved. In each of the rooms, the toilet paper dispenser had been pulled off the wall.  While the room had been cleaned, it was still dingy and needed a refresh.
The location
Stayed in June 2023
Reviewed: 22 June 2023
Rose
United StatesThe trash outside the windows
Room was clean mostly but I think they rent some the rooms out monthly,not kid friendly.
Stayed in June 2023
Reviewed: 4 June 2023
Helsby
United StatesThe sketchy people around., the breakfast was lacking and dirty,
The amount of bedrooms and the space was great!
Stayed in June 2023
Reviewed: 21 May 2023
Jeffrey
United StatesRefrigerator didn't work took 24 hours to get replaced. No comforters on beds.
Breakfast served was good.
Stayed in April 2023
Reviewed: 1 May 2023
Adam
United StatesThe door to the first room they put us in the bathroom door was put on wrong so it wouldn’t shut. So they put us in another room I went to put popcorn in the microwave the plate is missing thermostat fell off the wall. Not sure if I will stay at this one again. They have also charged my credit card twice!!
Stayed in April 2023
Reviewed: 9 January 2023
Emma
United StatesSmelled extremely strongly of smoke in the hallways. Didn’t feel super safe because the entrance to the building where you’re supposed to insert a keycard to enter was a busted up door you could push to enter. Construction was going on but didn’t look like anyone had worked on it in quite some time so everything was just messily lying about.
Staff was great. Check in and out was easy.
Stayed in October 2022
Reviewed: 27 December 2022
Kayla
United StatesI like that it had room for my kids and I could close of from them. that’s why I chose this room
it’s nice lil place but some stuff need to be cleaned harder, and new guest sheets
Stayed in December 2022
Reviewed: 28 October 2022
Jennifer
United Statessaw a rat near the kitchen, dirty floors
convenient
Stayed in September 2022
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