We stayed on the 4th floor. The elevator being down all wk. & having to climb the stairs several times a day was not the most pleasant.

Location, the staff was very helpful..

Stayed in May 2024

The elevator worked only 20% of the time. 1 day out of 5 and we had a 4 floor room. The resort didn’t seem to have accommodations inside the building for handicapped persons.

Breakfast was great. The statues and sand castles were marvelous.

Stayed in May 2024

Elevator was out most of the time we were there, but they moved us to a lower floor to help with steps and distance. Outstanding service in what could have been a tough situation!

The staff was incredible! Annie and the front desk team, Stacey in Concierge, Fritz in Valet, Tim in the restaurant and Stephanie at the Pool were all outstanding, exceedingly helpful and professional. What a great team at The Reach.

Stayed in May 2024

Our breakfast was included but it was not all you can eat. You get the menu and can just eat for a certain amount of money, if you exceed it, you have to pay the difference. Also dinner was way overpriced and the foos medium tasty. The hotel's public spaces were not really clean, but at least the room was clean. Noisy beach as there was a contraction side close by.

Nice beach and water. There is seaweed but the hotel is trying to clean it up regularly. Nice pool and nice rooms. Friendy staff at the reception's frontdesk.

Stayed in April 2024

It’s big and we were in the back of the property, no view, just far from pool and beach and food etc

The location was great, we walked everywhere! The pool, private beach, bar and restaurant was awesome!! Staff was amazing!

Stayed in December 2023

I believe that the room could be a bit cleaner. For example, I noticed that the bathroom floor had dust and a wrapper in the corner near the sink stall our entire stay. This led me to believe that the floor was not swept daily when towels were changed. When asking for linens to be changed, it took a bit of time. I feel that, for the amount of days that we spent at the facility, the floors should have been mopped and vacuumed and the linens and towels should have been changed daily.

I enjoyed the staff and the service at the restaurant. Brian and Stephanie were fabulous.

Stayed in November 2023

Beach was small

Great location

Stayed in September 2023

Bugs

Good

Stayed in August 2023

The cleaning of the room wasn’t done properly. The cleaner used a smelly mop to clean the floor and it left a very bad smell in the room. They also neglected to clean the room on one of the days

Location and staff are great, restaurant food was wonderful

Stayed in July 2023

Could use improvement-the pool is very old, the elevator was broken, our bathroom sink had a very loud leak, housekeeping stopped by once during our 4 night stay. The “daily hotel charge” ($55 per day) covers all the things that should be included in the price of your stay.

Excellent-the grounds, the service, the staff (everyone was sooo friendly and helpful!) the location, the room, the food. Good-the beach.

Stayed in June 2023

over looked car park something they didn’t add in the description

room was nice

Stayed in May 2023

the view wasn’t what I expected for the price

location

Stayed in March 2023

Value for Money

Stayed in February 2023

price

location

Stayed in December 2022

too expensive and extra money for parking

nice hotel and beach

Stayed in January 2023

I felt the staff at the front office could be a lot more friendly doesn't hurt to serve with a smile , when you are in hospitality business for some reason they came across as "cold" !!

The Location!!having a private beach was a major attraction The Rooms were larger than expected with a balcony

Stayed in November 2022

After requesting staff that room needed to be cleaned several times nothing happened in four days. Toilet in bathroom was dirty from day one. No effort was made to remove excess sargassum accumulated on shore of beach.

Excellent dinner and lunch restaurant four Marlins with great views

Stayed in September 2022

housekeeping was not regular. we were in room when they cam one day, and they never came back. we were there for 4 nights and never had the room cleaned.

great location. Beach and pool were great.

Stayed in October 2022

Because of the hurricane, we didn't get to use the pool or the beach much, or visit the sister resort next door. However it all looked pretty well looked after.

It's very hard to give an accurate review as we stayed during the two days of Hurricane Ian so we didn't get to experience the hotel or the island at its best. However the staff coped very well under the situation. We upgraded the room and it was spacious and had everything we needed. The restaurant was good under the circumstances and the stay was certainly memorable.

Stayed in September 2022

I was not able to enjoy the beach all throughout my stay. From day 1 until the last, there were tons of seaweed turning the water red. It smelt bad and I was really frustrated as I particularly chose this hotel for its private beach. I had to walk to Fort Zachary Park to swim. Secondly, I saw guests smoking by the side of the pool. As a non smoker, this was really annoying. Lastly, if you book breakfast via booking.com, bear in mind that it is a la carte and that you can’t have much. The quality is good though.

Very friendly and helpful staff. Clean rooms and nice design.

Stayed in September 2022

Front Marina pricing is high. considering it’s the only pool/beach side bar its expensive because they can get away with it. No beach activities which is weird because they have a private beach on the island

clean, friendly staff nice beach front location

Stayed in September 2022

The price doesn't reflect good value for money. Whilst the hotel is clearly meant to ge upmarket I don't feel it is reflected in the condition. Our shower was broken (handle literally came off in your hand) and took ages to heat up. The decor looks tired in places. The onsite restaurant is obscenely over priced. The staff are 50/50 - some were great and others were just flat out unhelpful. We were overcharged for our room charges and a resolution has yet to be offered. Do NOT pay to park either - when leaving the hotel, turn right after going past the restaurant next door and on road parking is free.

The location is excellent, very close to Duval Street and the Southernmost Point. The beach is a nice addition and the rooms are ok.

Stayed in August 2022

Room damp and salty, seaweed on beach

Location, pool, breakfast

Stayed in August 2022

Sea grass or seaweed season, no access to the beach and it an awful smell. Restaurant was slightly overpriced.

Great location on south side of island. Hotel had suites with balcony. Swimming pool was good. Great views of ocean. Great staff, provided a tea kettle and microwave for the room.

Stayed in August 2022