We were unimpressed with the Viktor Restaurant on property. High prices and food and service did not meet expectations

The hotel itself was beautiful inside and out. The rooms were so much larger than expected and included a fire place and an outdoor patio with a waterfall. The decor was high end and the staff was wonderful. The amenities including the breakfast, wine tasting and dessert was all wonderful

Stayed in September 2023

It was wonderful and service was great.

Stayed in September 2023

Can’t think of a thing.

A wonderful Victorian surprise!

Stayed in September 2023

Don’t like the name change and some parking stalls are to close to each other. And I don’t understand how booking.com is cheaper then your rates. Makes know sense. And you wouldn’t match there rate. That’s flat crazy.

Stayed there well over thirty years.

Stayed in August 2023

Our coffee maker in the room didn't work, they didn't swap it out. The robes are too small, the tile on the tub surface floor is pretty slippery, same with in the bathroom. The charger for phone didn't work (not too big of deal we had one). The curtain one was missing the pull chain. No fan in the bathroom. Only two bath towels. umm I'm really nit picking now :) it all was pretty wonderful.

Where to start.. the decor is delightful, french inspired, gorgeous chandeliers and art. The whisky room is fabulous and great choices in whisky (wish they had brandy or amaretto though). Comfortable bed, relaxing tub in the room! Piped in french music was a delight. Surprising details like a story book in the night stand, and a journal you can share your experience in the room. It was so fun to read. The town is charming and surrounding towns too. The wine tasting passport you receive was a wonderful perk, who doesn't like complimentary tastings? They waive the fee at a lot of great wineries. The grounds are lovely and relaxing (the weather was really hot so we didn't spend to much time outside). The wine happy hour was great with snacks. They have dessert happy hour as well. Breakfast was delicious and coffee was great. We needed coffee a little early due to a hot air balloon ride in the morning and they made us coffee earlier than normal :) service is amazing and everyone was so nice. We would definitely stay again

Stayed in July 2023

A bit on the pricey side.

Beautiful, peaceful spot in the heart of Santa Ynez. Perfect jumping off point for wine tasting.

Stayed in July 2023

Great breakfast and wine tasting.

Stayed in August 2021

I never made it there.... the staff and the manager for starters

My wife got sick on March 2nd and on Mar 3 I realized we could not take this trip. I called them on the 3rd to cancel the stay, called back on the 4th and then the 5th. The manager, Christopher never once called me back.... I never got my money back, they also charged an additional $155 for penalty fee plus the amount I paid booking.com and refused to give me any credit at on....I paid for two night and got nothing, the Mgr finally sent me an email and said they would give me $100 credit for dinner next time I am in town. After that, the staff and him treat us like we are bad people... for wanting to stay at the hotel but could not make it due to getting sick. Extremely unprofessional from the top all the way down to the staff. Just a very negative energy for such a nice place. I will never book this place again...to many other great place to go with staff who appreciate their clients. So rude..cannot stress enough

Stayed in March 2024

The room itself was disappointing. It felt dated. The heat/ac was incredibly loud. For the money, I didn’t feel the room was worth it.

The location is awesome— right in the heart of wine country. It was great to have the free/2 for 1 tasting passport.

Stayed in March 2024

I upgraded my room at booking .com when I was given the option a few days before the trip. The hotel did not honor this upgrade as they were fully booked. The front desk staff and the dining staff were not as friendly as expected. It could be that we were a slightly louder group than the rest of the guests but this gave us a poor start and end to our stay. The bathroom slider door would not slide so we could not open/close fully and there was no extra loo paper in our bathroom (they did not charge us the amenities fee for this which we appreciated :))

The rooms were clean and the little patio outside was was great. The cooked breakfast was good quality. The continental buffet was quite low quality especially surprising as there are so may great bakeries close by. Lovely gardens and fire pits.

Stayed in September 2023

Breakfast is with little choice. The staff is not responsive. We waited too long for fresh coffe, and the waiters do not remove the used plates fro our table

The room and the hot tub is great.

Stayed in November 2022

The bed sheet has a lot of short black hair and makes my skin really itchy

The room decoration and bathroom is great

Stayed in November 2022

house cleaning accidentally left previous visitors food in refer 🤮🤮🤮

The entire stay was very, very nice. the Gentleman serving us in the dining area was extra pleasant to meet.

Stayed in April 2023

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Stayed in April 2024

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Stayed in February 2024

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Stayed in December 2023

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Stayed in October 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in June 2023

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Stayed in June 2023

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Stayed in December 2022

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Stayed in March 2024

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Stayed in December 2023