5660 Emerald Court, Mentor, OH 44060, United States
#2 of 8 hotels in Mentor
Guests' ChoiceBased on 66 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.5
Staff
9.2
Value for money
8.0
Free WiFi
5.0
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Showing 1 – 25
Reviewed: 29 April 2024
John
Canadaeasy to try to, and it was available
Stayed in April 2024
Reviewed: 18 March 2024
Javier
United StatesExpensive
Clean comfortable
Stayed in March 2024
Reviewed: 6 November 2023
Daymire
United StatesEverything
Stayed in November 2023
Reviewed: 30 October 2023
Johanna
United StatesThe front desk very helpful and friendly. Breakfast was delicious!
Stayed in October 2023
Reviewed: 23 May 2023
Johanna
United Stateschecked out early waiting for credit for 3 nights vs 4. Gave enough notice was told would not be charged for 4 nights
friendly staff
Stayed in May 2023
Reviewed: 16 May 2023
Robin
United Statesnoise from highway.
excellent staff very helpful. good choice restaurants in east walking distance. room was super clean.
Stayed in May 2023
Reviewed: 30 April 2023
Sarah
United Statesvery clean and spacious
Stayed in April 2023
Reviewed: 18 March 2023
Mls324
United StatesNothing to complain about.
The room was huge and spacious and very clean and comfortable. The noise level was almost none. The staff was very friendly and helpful.
Stayed in March 2023
Reviewed: 20 February 2023
Kawana
United Statesbreakfast
clean. comfortable. spacious
Stayed in February 2023
Reviewed: 3 January 2023
Ann
United Statesit was a little more expensive than I was hoping it to be
The availability of a 2-bedroom suite is great for our family
Stayed in December 2022
Reviewed: 3 November 2022
B
United StatesMy room was not close to an elevator, so I had some difficulty carrying my luggage up and down stairs.
The staff is wonderful. They are very friendly and attentive. My door lock did not work properly. I made one short call and maintenance was there to fix it right away
Stayed in October 2022
Reviewed: 30 September 2022
Sonja
United StatesThe dining area for breakfast is gently worn and needs a redo. Safety bar to get in the tub is at the end where the toilet is next to it. Move the vertical safety bar to the open end of the tub. Thanks
Location was great. Staff was very nice.
Stayed in September 2022
Reviewed: 2 August 2022
Tim
United StatesI think the breakfast & coffee bar could do a lil better. Out of Raisin Bran, and coffee bar would be nice if it had French Vanilla creamer.
Cleanliness and Location were great. The staff was super helpful with our needs, WiFi support, a bathroom door - loose hinge even accommodated a late check out we did not even use.
Stayed in August 2022
Reviewed: 2 August 2022
Penny
United StatesI booked through an online service, and when my traveling family changed due to covid, I couldn't change my accommodations at the desk when I checked in. No big deal. Just would have been nice if she could have done it.
All was good.
Stayed in May 2022
Reviewed: 11 July 2022
Lorie
United States100% top notch. Staff was amazing from front desk to housekeeping. Very clean great showers and very comfortable bed. We stay in Mentor once a year and will not stay at another location again. Great value
Stayed in July 2022
Reviewed: 5 July 2022
Cheryl
United Statessheets/blankets are not long enough for a king size bed. The road noise outside of the room
the size and space of room. I liked how the tv swiveled for both the living space and the bedroom
Stayed in July 2022
Reviewed: 2 July 2022
Lora
United StatesNot enough trash cans
The staff were friendly and helpful
Stayed in June 2022
Reviewed: 28 June 2022
Johanna
United Statesexpensive
everyone friendly
Stayed in June 2022
Reviewed: 27 June 2022
Michael
United StatesPrice of the room was a litttle higher than I would normally pay
Breakfast was better than I thought it would be and appreciated the amount their for the size of the group in attendance
Stayed in June 2022
Reviewed: 20 April 2022
Arlicia
United StatesThey should clean the doors. It gives a bad impression before you enter the room.
It was very clean inside the room.
Stayed in April 2022
Reviewed: 26 March 2022
Christine
United StatesClean, spacious & very comfy bed. Rooms are fully stocked.
Stayed in March 2022
Reviewed: 20 November 2021
Robert
United StatesNothing
Everything
Stayed in October 2021
Reviewed: 12 October 2021
Laurie
United StatesFurniture stained and dented. Grout was moldy in shower. Sheets were clean but Ill-fitting and worn. This is the shabbiest Residence Inn I’ve stayed in. Not the quality I expected.
Great staff! Central location near major roads.
Stayed in October 2021
Reviewed: 8 October 2021
Mary
United StatesNothing
Clean! Good breakfast! Super friendly staff! Stayed the night before my wedding and got ready there. Plenty of food for my bridal party, hair stylist, and make up artist to all get ready together!
Stayed in October 2021
Showing 1 – 25
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