Facilities and overpriced food. No issues on room rent.

History

Stayed in May 2024

The daily chargers to my Credit Card for incidentals .I certainly understand the need to take my Credit Card details to cover any potential incidentals but I have never come across daily charges being applied that don't have any real relationship the the actual charges I had,I made an enquiry to the reception counter on day 2 to find out how they work and the response was a blunt-it is just to cover incidentals -I knew that and I am a well travelled person. My very big complaint is that upon checking out I paid balance of my Bill on a different Card and asked for the pending charges to be cleared which I was told would happen .This has not happened after 2 days.Not good enough.

Vey warm and efficient greeting upon arrival by the check in person.

Stayed in May 2024

Concierge desk not always manned

Friendly Clean Value

Stayed in May 2024

Nothing

Stylish and luxurious

Stayed in May 2024

Nothing

Fantastic room, great location and friendly staff

Stayed in May 2024

The room definitely needed more storage facilities. The fixed suitcases under units whilst artistic wasted valuable potential storage.

The Reception at the hotel was very good ,The Concierge services were very friendly and helpful. The Breakfast was very good and set in a magnificent dining room. The location close to the Modern Art Museum was very good for our limited time. The recommended Hop on Hop off bus tour was excellent.

Stayed in May 2024

How hard it was to pull in and find parking. Granted this is not the Hotels fault. The streets are all one ways so be mindful of surroundings.

I love the ambiance you get from the beautifully old building. You feel like you've walked into a time capsule of the 50s.

Stayed in April 2024

Closed bar too early at 11pm during week when it was quite busy and we walked in with 8 people

Simply beautiful old hotel, amazingly comfortable beds and helpful and pleasant staff

Stayed in April 2024

The hotel Is in a perfect place. The overall mood is Exquisite. The hotel is old and you can feel it. Nice. Comfortable.

Stayed in April 2024

The concierge were very helpful in planning out the places I wanted to visit. While the parking was expensive (although it is San Francisco), the car was easily accessible and always available when I needed it. The staff were great!

Stayed in April 2024

More PowerPoints in the room

Loved the hotels location and old world charm unbelievable

Stayed in January 2024

Front desk staff a little abrupt

Facilities, good location, felt safe, clean rooms

Stayed in December 2023

I liked it all.

Great atmosphere and friendly staff. I loved the larger room. The shared amenities were very festive. There is also a museum worth a visit and of course, there is the Pied Piper Bar and painting. I'll be back.

Stayed in December 2023

Cost to park my car.

The rooms were comfortable. The Pied Piper is breathtaking! The stay was memorable.

Stayed in December 2023

No assorted beverages in heated toilet seat too hot

Size of room

Stayed in December 2023

The menu in the Pied Piper bar could have had more choices but a good selection of drinks.

Location was excellent. The room was very clean and well maintained. Staff were friendly and excellent, very professional. They made us feel welcome. Lunch in the bar was very good. No complaints.

Stayed in November 2023

Waiting a long time to be served at reception.

Rooms, beds and linens were wonderful. Location was good and easy to walk to Union square and to restaurants. The breakfast was good in the garden course, drinks were good in the Pied Piper Bar as well. Room service was great as well!

Stayed in November 2023

Staff were a bit unorganised and couldn’t work out the booking arrangements we had made. Ended up ok and was a bit all over the place to start with. There were not enough staff at the front desk. We always had to wait for at least 15 minutes to be served. With a line and only 2 staff taking customers checking in or out.

Rooms were comfy and clean

Stayed in November 2023

nothing

beautiful ambiance

Stayed in October 2023

Okay

Okay

Stayed in August 2023

No means of making a hot drink in the room which we were amazed by. The boxes containing toiletries were empty. Scales didn’t work. Lighting poor in room. Inner room so quite dark. Breakfast was very expensive.

Beautiful atrium, staff friendly and helpful. Lovely bed and pillows Liked the cocktails in the Pied Piper bar. Carpets smelt newly shampooed.

Stayed in October 2023

The per fee was stiff @$150. The morning buffet was underwhelming on quality of food. It was cold and dry on many of the hot dishes. The price of $44 per person was outrageous, it should have been $19 for the quality of food. I expected better for the level of quality expected for staying here at the Palace. It left a bad taste leaving what was an enjoyable stay.

Very friendly staff and clean facility.

Stayed in October 2023

NA

The staff are exceptional, so warm they feel like family. The breakfast was delicious. It's an old hotel (by US standards!) and very American in feel and style so the decor tends towards "worn corporate", but it's comfortable and of course the architecture is spectacular, the location perfect.

Stayed in October 2023

Complimentary Coffee only available from 6:30am - too late for those from Japan or Europe with jetlag. More coffee options like Starbuck would be a good idea. e.g. oat milk,.... Latte Macchiato! Room style is really old! USB plugs are standard now in 4 start hotels !!!

Stayed in October 2023