1935 Emporium Drive, Jackson, TN 38305, United States
#11 of 30 hotels in Jackson
Guests' ChoiceBased on 979 hotel reviews
7.7Cleanliness
8.0
Comfort
8.0
Location
8.5
Facilities
7.8
Staff
8.5
Value for money
7.7
Free WiFi
7.4
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End of dialog contentReviewed: 9 May 2024
Henry
United StatesNot enough staff at check in time, computer kept dropping out
Clean and comfortable
Stayed in May 2024
Reviewed: 20 April 2024
Meiosha
United StatesThe hot tub wasn’t hot at all. The water was more like room temperature.
The cleanliness of the hotel.
Stayed in March 2024
Reviewed: 14 April 2024
Anthony
United StatesN/A
Quite and comfortably
Stayed in April 2024
Reviewed: 6 April 2024
Dawn
United StatesRoom & property needs repair & a thorough cleaning.
Staff, comfort of accommodations, location.
Stayed in April 2024
Reviewed: 2 April 2024
Michael
United Statessmall tv and bed was a little hard for me
Staff was very nice! Place is clean and beds were ok i prefer a softer bed. Very close to several restaurants and Union University.
Stayed in April 2024
Reviewed: 28 March 2024
Donald
United StatesAn indoor pool would be nice!
Nice facility, clean, contemporary, nice variety for breakfast and plenty to eat, overall a positive experience.
Stayed in March 2024
Reviewed: 6 March 2024
Mark
United StatesThe waffle didn't cook thoroughly during the alotted time on the machine. Other than that, everything was fine.
Breakfast was okay. The hot items were fresh and there was a good variety.
Stayed in March 2024
Reviewed: 13 February 2024
Denise
United StatesThere was not enough room in the bathroom to put anything out or to sit to put on shoes and socks. The shower sprayed toward the wall and couldn't be adjusted to the middle. It was difficult to get rinsed because I had to hug the wall to get wet.
The bed was comfortable, the room was clean, the staff was great, and the breakfast was good.
Stayed in February 2024
Reviewed: 3 January 2024
Carolyn
United StatesThe room I was in 328 was terrible for over $100 a night. Room had a smell and I think housekeeping had to forget to clean the bathroom. I took pictures the floor was horrible with actual trash on the side of sink vanity. Room was also very dated, bathroom need painting and rust on vents and around tub is totally unacceptable. We didn't arrive until 7pm and had a concert to attend at 8, if we had not been pushing for time, I would have checked out as soon as I checked in. Not my type of room at all!!!
Breakfast was good. The lady that served the breakfast was even better. She was wonderful!!!
Stayed in January 2024
Reviewed: 9 November 2023
Jennifer
United StatesFriendly staff. Nice breakfast.
Stayed in November 2023
Reviewed: 17 October 2023
Alan
United StatesThe breakfast was very good... eggs, sausage, biscuits & gravy, orange juice, waffles, cereal, etc.
Stayed in October 2023
Reviewed: 24 September 2023
Ray
United StatesThe room was clean; however, not as clean as it should have been. There was a moldy/sour smell. The staff did move me to another room.
Location
Stayed in August 2023
Reviewed: 21 September 2023
Linda
United StatesSad with no hot tub. Stayed at Country Inn and Suites a couple of nights before and their hot tub was amazing. That was one reason I booked here.
Friendly staff, clean rooms and good breakfast.
Stayed in September 2023
Reviewed: 17 September 2023
Glen
United StatesIt was a quick trip I checked in at 5pm and was gone by 2am so I didn't get to experience all it's amenities
It was clean and didnt smell like cigarettes and weed. With is rare at any hotel now days
Stayed in August 2023
Reviewed: 22 August 2023
Catherine
United StatesRoom could have been a bit cleaner at least the floor. The rest was good
Breakfast was good. Very nice to give us a room on the ground floor as we travel with my service dog. No deposit required and no questions asked as we were exhausted from driving 10 hours and had stopped at a Best Western first where they wanted a 150 dollar deposit and wanted us to sign a form saying if there was dog hair they could keep it. My dog doesn't shed, but I couldn't guarantee there wouldn't be a dog hair somewhere giving them the right to keep my money.
Stayed in July 2023
Reviewed: 2 August 2023
Sontara65
United StatesBetter parking
Quiet area. Good breakfast
Stayed in July 2023
Reviewed: 30 July 2023
Brenda
United StatesRoom was clean and beds were very comfortable. the desk help was very pleasant and cheerful.
Stayed in July 2023
Reviewed: 24 July 2023
Brittnee
United StatesI think there could be more attention paid to the cleanliness.
The receptionist Annie was very friendly and AMAZING!! She was warm and welcoming from the moment I walked in.
Stayed in July 2023
Reviewed: 21 July 2023
Felicia
United StatesMinor- door secure latch was missing at the top of the door. Overall, the hotel was good. This will be the hotel I stay when staying in Jackson, TN
Customer service and cleanness
Stayed in July 2023
Reviewed: 20 July 2023
Nancy
United StatesIt was a handicapped room so the bathroom was a little different. The toilet was leaking a little from the top of the tank.
I liked the location! Breakfast was in good supply and provided plenty of choices.
Stayed in July 2023
Reviewed: 11 July 2023
Williams
United StatesGreat stay! Everything was nice!
Stayed in July 2023
Reviewed: 9 July 2023
Carole
United StatesClean and comfortable. Great Value.
Stayed in July 2023
Reviewed: 6 July 2023
Timothy
United StatesStaff was excellent and the rooms were clean.
Stayed in July 2023
Reviewed: 4 July 2023
Laura
United StatesThe tile when we first walked in and in the bathroom was slick from what I’m guessing was floor cleaner? I was worried about falling since we are senior citizens. Thankfully we were careful and that did not happen. Maybe use a different cleaner for the tile in the future.
Clean Friendly professional staff Comfortable bed Quiet
Stayed in July 2023
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