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  5. Reviews of Holiday Inn Express Hotel & Suites - Dubuque West, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites - Dubuque West, an IHG Hotel 2 stars

2080 Holliday Drive, Dubuque, IA 52002, United States

#10 of 20 hotels in Dubuque

Guests' Choice

Review score

Based on 176 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.0

  • Free WiFi

    5.4

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Showing 1 – 25

  • Reviewed: 11 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Expensive

    Ok

    Stayed in April 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The number to the location does not work

    Stayed in March 2024

  • Reviewed: 20 February 2024

    8.0
    Not too Shabby
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool was cold! The shower was a little slippery and my kiddo fell when she got in. The pull out bed for the couch was also kinda gross and looked like it had popcorn on the mattress. It didn’t have any sheets on it and just the mattress. While there were extra pillows on the top rack, they also didn’t have pillowcases and were slightly dirty. They kept running low on towels and only had ones for the pool which were slightly smaller than the regular towels.

    The room itself was nice and big. The bathroom is off the side so there’s access from the bedroom and the living room area without them crossing. There’s even a little kitchenette. There was a microwave and mini fridge in the room as well. The hot tub was perfect. And the staff was nice.

    Stayed in February 2024

  • Reviewed: 24 October 2023

    8.0
    Disappointed
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We checked out a day early, spoke to the front desk staff, we asked for our money back for checking out a day early. They told us to go look through Booking.com. Booking.com told us to talk to the front staff and nobody will give us our money back for checking out a day early at 11 AM. The night we stayed was wonderful and checking out the next day we were not told there would be a penalty! We also called to speak to the manager, then Hotel and nobody called us back! We have left messages!

    Beautiful

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Convenient location, not the cleanest
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel wasn't very clean. The room had stains on the wall from spilled drinks from previous persons, the ceiling was peeling and missing paint from water damage, and the curtain had several holes in it. The bedding was clean, but overall the hotel is just dated and in need of a deep clean.

    The front desk was really friendly and helpful. It's a good location near restaurants and grocery stores.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    7.0
    decent stay a bit overpriced for area
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    check in had some issues with computer system and new staff that was not prepared for the amount of check ins for the weekend.

    close to all places we went

    Stayed in September 2023

  • Reviewed: 12 August 2023

    6.0
    Wouldn’t go back
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Smelled smokey

    24 hr check in, breakfast

    Stayed in August 2023

  • Reviewed: 25 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    When we arrived the room was freezing cold

    The breakfast selections were great

    Stayed in June 2023

  • Reviewed: 11 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was good and the location was nice.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    7.0
    Nice for what we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The shower didn't drain completely and we had to ask for towels more than once.

    Breakfast was great, staff was friendly, and the beds were comfortable.

    Stayed in May 2023

  • Reviewed: 3 April 2023

    7.0
    It was an ok hotel.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Key cards never worked. Side entrance handle was ready to fall off, when pulled on. Never any towels in the pool area. Couldn't get extra bedding or pillows with our pull out bed. Had to buy our own. Front entrance door didn't work. Carport roof was getting worked on, right next to our room window. And the wind was blowing plastic all over the place, making loud flapping noises by our window, which kept our kids up at night.

    Staff was very helpful.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Great, will stay there again!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The room was really nice, very big! The beds were so comfortable with fluffy comfortors and pillows. The breakfast had a great selection and the staff kept it stocked & were quick to refill when I let them know the pancake maker was put of batter. All the staff were very friendly also.

    Stayed in March 2023

  • Reviewed: 6 February 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Carpet was hard

    Breakfast and location was great

    Stayed in February 2023

  • Reviewed: 16 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Discount for construction. Not mentioned during booking.

    Breakfast was good and hot. Good selection

    Stayed in October 2022

  • Reviewed: 7 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    no walk in shower

    Stayed in October 2022

  • Reviewed: 10 September 2022

    7.0
    good
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    the rooms were just okay. The floor in our room felt damp. if we didn’t have our air in 68 it got humid. the toilet in our room the water was so low In the actual bowl. so when you flushed it water would spit up at you because of how it is designed. the toilet in my friends room had an ear piercing alarm for when the toilet had too much pressure. when that happens he was to flush it. the alarm went off at 3am both nights we stayed.

    property was good. Clean. Presentable. breakfast was good. water pressure was good.

    Stayed in September 2022

  • Reviewed: 28 August 2022

    8.0
    Comfortable, clean and wonderful breakfast
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Could use a little carpet updating.

    Breakfast, pool and jacuzzi were wonderful. Room was nice and spacio

    Stayed in August 2022

  • Reviewed: 24 August 2022

    7.0
    it was what we needed on our journey for rest in between travels
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    thought we booked downtown hotel option

    staff really friendly liked size and availability of refreshments in commons clean helpful w reservations

    Stayed in August 2022

  • Reviewed: 23 August 2022

    6.0
    Stay was good...but again, we have noted a downward slide with the hotel...especially the physical.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We have been staying at this hotel for several years. We have noted that it has gone down hill a bit more every year...especially during and after the pandemic. Possibly that is the main reason.

    Breakfast and location were great

    Stayed in August 2022

  • Reviewed: 30 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    Beds uncomfortable, bath towels where falling apart and thin. Stay was for 4 days, Went to Target to get a set of towels to use. No room service. TV channel selection was junk, remote was junk.

    Stayed in July 2022

  • Reviewed: 25 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff was very friendly and accommodating.

    Stayed in June 2022

  • Reviewed: 3 June 2022

    8.0
    Great stay for a visit the the college
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    A little pricey but equal to the area

    The room was nice and the breakfast was great

    Stayed in May 2022

  • Reviewed: 31 May 2022

    7.0
    Believe staff could have put more effort into there work
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Trash receptacle were not emptied the whole time there. Pancake machine was broken. Light covers missing.

    Good location

    Stayed in May 2022

  • Reviewed: 29 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No tv channel guide in room and tv remote probably needed new batteries because it did respond well when pressed. Not sure if rooms were cleaned daily because policies on this have changed but I asked for more hand towels and wash cloths for a two day stay.

    The people handling the breakfast were exceptionally nice. The staff were very nice.

    Stayed in March 2022

Showing 1 – 25

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