523 East Parkway, Gatlinburg, TN 37738, United States
#314 of 542 hotels in Gatlinburg
Guests' ChoiceBased on 1091 hotel reviews
7.3Cleanliness
7.7
Comfort
7.7
Location
8.1
Facilities
7.4
Staff
8.1
Value for money
7.8
Free WiFi
7.3
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End of dialog contentReviewed: 25 May 2024
Bernice
United StatesThe original room they gave us was in process of drywall being completed, furniture pulled away from the wall, bug spray can in the floor
Location, they did have to move us rooms due to room was in repair/remodel mode
Stayed in April 2024
Reviewed: 25 May 2024
Hicks
United StatesThe hot water in our room wasn't very hot and the room was a little out dated but very comfortable.
The location was nice. The staff was very friendly. I loved the pool and Hot tub. Over all a great place.
Stayed in May 2024
Reviewed: 23 May 2024
Clark
CanadaLocation
Stayed in May 2024
Reviewed: 20 May 2024
Logan
United StatesJust could use some hot water
Stayed in May 2024
Reviewed: 18 May 2024
Bush
United StatesIce machine was a good walk from the rooms
Great price, great staff and great location from the strip.
Stayed in April 2024
Reviewed: 11 May 2024
Mary
United StatesIt’s in a good location close to the shops in gatlinburg and not far from Pigeon Forge.
Stayed in May 2024
Reviewed: 5 May 2024
Emily
United StatesIt was kinda weird finding the office it’s not connected to the hotel. Other than that I didn’t have any problems.
Staff were very nice! Hotel was clean and had a full size refrigerator!
Stayed in May 2024
Reviewed: 25 April 2024
Kimberly
United StatesRenovations have been done (because of the fire a few years back), but the renovations looked as if they were rushed through. Bathrooms were also very tight. BUT for a weekend stay, it worked out just fine.
Close to downtown Gatlinburg and on a main road so there is easy access to head into Pigeon Forge as well. The staff was great! Very kind and gave us tips on places to go.
Stayed in April 2024
Reviewed: 12 April 2024
Katie
United StatesThe bathroom needed to be updated. It had cracks in the tile in the shower.
The room was dated but nice. It was clean in the bedroom.
Stayed in April 2024
Reviewed: 3 April 2024
Maryjo
United StatesThe toilet in my room was not stable.
The stay was pleasant.
Stayed in March 2024
Reviewed: 11 March 2024
Tim
United StatesIt was a little too far away from the main strip for me to walk
Stayed in March 2024
Reviewed: 10 March 2024
Angela
United StatesBed was horrible. So hard my back is killing me now.
Location was nice. Place seemed quiet
Stayed in March 2024
Reviewed: 4 March 2024
Harold
United StatesThe gentleman that checked us in Jerry and Larry were so friendly and made you feel like you were at home
Stayed in March 2024
Reviewed: 26 February 2024
Sam
United StatesMore space. A deadbolt lock on the door. The thermostat on the heat didn't seem to control much. It would just spew hot air for a long time. It did produce hot and cold air just fine though. There were some small dead bugs stuck on the walls. 2-3 maybe like they had been killed on the wall. Curtains would be nice.
Location was pretty good. The room was very small. The bed was surprisingly good. The bathroom and rest of the room seemed clean. It was really nice being able to walk out and see the creek. Distance to town was not bad.
Stayed in February 2024
Reviewed: 21 February 2024
Michelle
United StatesWater never warmed up for showering. Check-in desk is not near the rooms. Weird metal "filing cabinet-like" bed frame, that made the bed tall and hard to climb up in to. It also made noise, when climbing to get in. Steep (slippery when wet) incline to get to second floor. Having only one ramp, to the second floor, seems like a fire hazard, as guests on far end have to go past several rooms to leave. Second floor walkways have seating and containers for smoking guests, but as narrow as the walkway is, guests could trip, if needing to leave quickly due to an emergency.
Price. Large refrigerator.
Stayed in February 2024
Reviewed: 4 January 2024
Austin
United StatesNeed better internet connection, internet wasn’t available in building 1 to far away had low signal if lucky. But if you sat in the parking lot you may get luckier. Condition of the room was okay, wavy floors and bedding material need to be replaced. Poor mattress, very little bedding material (Only blankets not a comforter)
Property location was amazing, room was decent, clean and being so close to the main road was mot to loud. Still had some noise of course but very manageable unless sirens occur lol
Stayed in January 2024
Reviewed: 22 December 2023
Sizemore
United StatesGreat room. Didn’t have any complaints. I’m actually surprised how comfortable the bed was. Clean room, staff very nice and helpful with getting what I needed. Would stay again
Stayed in December 2023
Reviewed: 28 November 2023
Dylan
United StatesThe calmness, and how I can just walk to work.
Not far from my work! I would love to keep staying there
Stayed in November 2023
Reviewed: 14 November 2023
Josh
United StatesThe bed was very uncomfortable for my liking. The rooms could use some updating.
Staff was incredible! Friendly and efficient! Great location to all the downtown attractions
Stayed in October 2023
Reviewed: 2 November 2023
Hernandez
United StatesBathroom too small
Location was nice
Stayed in October 2023
Reviewed: 1 November 2023
Christine
United StatesI was a nice get away.
Stayed in August 2023
Reviewed: 28 October 2023
Jamie
United StatesLocation to the Smokies and the price couldn’t be beat!
Stayed in October 2023
Reviewed: 24 October 2023
Kyle
United StatesOffice was a little hard to find but eh for the price it's still an awesome place !!!
Cute place, good price, staff was nice!!!
Stayed in October 2023
Reviewed: 24 October 2023
Jamal
United StatesNo breakfast, just coffee
Really nice no complaints
Stayed in October 2023
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