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Reviews of Red Roof Inn Martinsburg 2 stars

209 Viking Way, Martinsburg, WV 25401, United States

#9 of 10 hotels in Martinsburg

Guests' Choice

Review score

Based on 182 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.1

  • Staff

    7.8

  • Value for money

    6.7

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 25 May 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night

    too many water spots all over bath fixtures unsure of cleanliness ceiling fan so noisy took shower with light off

    ok for quick stay stop over on long journey home

    Stayed in May 2023

  • Reviewed: 18 May 2023

    5.0
    needed an inexpensive place to stay for one night and this met my expectations.
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night

    single serve coffee packets would not work in coffee machine.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    6.0
    Pleasant
    • Solo traveller
    • Deluxe Queen Room with One Queen Bed Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Several repeat Several dogs in a nearby room backing in the night.

    Good location

    Stayed in May 2023

  • Reviewed: 30 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of noise and commotion going on the room above me.

    The room was nice and clean

    Stayed in April 2023

  • Reviewed: 6 April 2023

    7.0
    It's a friendly hotel
    • Leisure trip
    • Family with young children
    • Superior King Room Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    People staying around us were loud but there wasn't much the staff could do about it. At night the staff did ask one of our neighbors to keep it down because it was getting late. I would have liked a second chair for the desk so it would have been more comfortable to work while staying at the hotel.

    The staff was very friendly and there were plenty of smoke buckets.

    Stayed in April 2023

  • Reviewed: 27 January 2023

    5.0
    Not good
    • Family with young children
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    We ended up seeing a cockroach in our room.

    Friendly staff

    Stayed in January 2023

  • Reviewed: 9 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The linen was dirty! Toilet and tub were dirty. Ice bucket was dirty

    The staff is very nice and accommodating!

    Stayed in January 2023

  • Reviewed: 19 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    .The beds were obviously old and uncomfortable. The wallpaper was peeling off of the wall. I chose not to use the shower as there was no bath mat for the bottom of the tub.

    The room was clean.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Deluxe Queen Room with One Queen Bed Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning staff need to step up a little.

    No breakfast. Breakfast area was used for storage. Room was clean but bed was too soft

    Stayed in September 2022

  • Reviewed: 4 September 2022

    5.0
    Works for a quick stop, would not stay longer
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 1 night

    It was what I expected given the price of the stay. We stopped here for one night, so it worked for what I needed it to. I definitely would not want to stay for more than a night. The bed was not very comfortable. The location is decent if you don't travel more than a mile away, but like I said it was what I expected for the price.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    6.0
    Good night sleep, only for overnight stay, price okay, wish it was cleaner.
    • With a pet
    • Business trip
    • Family with young children
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night

    The place was not very clean. The walls were dirty. Even the front door was dirty. The floor was so dirty I ended up cleaning it myself (I travel with spray cleaner).

    Right off the highway. The back door made loading and unloading very easy. Did not hear noise from the highway with the air conditioner on. Comfortable bed.

    Stayed in August 2022

  • Reviewed: 27 June 2022

    5.0
    It was clean, but the utilities need a upgrade horribly bad.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    The TV was horrible. HDMI ports didn’t work, and we not easily accessible for other devices to plug in.

    Beds were nice, ac, shower were all good.

    Stayed in June 2022

  • Reviewed: 18 June 2022

    5.0
    uncomfortable
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    dirty

    available

    Stayed in June 2022

  • Reviewed: 6 June 2022

    5.0
    Would not stay here again. Price was one of the cheapest in the area, guess you get what you pay for
    • Leisure trip
    • Group
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights

    Everything listed above

    No Breakfast. Room in poor maintenance, Room not ready when promised. Would not go back.

    Stayed in June 2022

  • Reviewed: 14 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room with One Queen Bed Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast bar as advertised.

    Stayed in March 2022

  • Reviewed: 8 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    People smoking near room Noise all

    Stayed in January 2022

  • Reviewed: 2 January 2022

    5.0
    Good price for one night
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with One Queen Bed and Sofa Bed Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Got a queen deluxe room.... wasn't a queen bed.

    The price wasn't bad.

    Stayed in January 2022

  • Reviewed: 7 December 2021

    5.0
    not worth what I payed for the stay
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    no one really had answers to questions everyone past it on to the next shift. when I checked in the lady was extremely rude was to worried talking to the other person that was there at desk with her also not very friendly at all coffee machine in room was not working didn’t have all the pieces also no breakfast as advertised so I had to spend more money than I was planning to late check out question wasn’t answered until the morning of my check out it should of been answered the day I got there I had to stay up after working all night just to get an answer I won’t be back it was not worth what I paid

    it was clean and for the most part quite

    Stayed in December 2021

  • Reviewed: 7 November 2021

    7.0
    It's kind of a "generic" hotel. Good for just sleeping and showering. No luxuries at all.
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights

    The first night was bad because the room had no mirror in the bathroom and the TV didn't work. Also, the neighboring room next to me played loud music after 11:00pm even after being asked 3 times to stop. The Staff was very nice and moved me, the next morning, to a much quieter room. When I got back late and exhausted on the 2nd day I had a much nicer experience and was able to sleep. I didn't get Any sleep the first night. But the Staff was very nice.

    The Staff was very nice and moved me, the next morning, to a much quieter room. When I got back late and exhausted on the 2nd night I had a much nicer experience and was able to sleep. I didn't get Any sleep the first night. But the Staff was very nice.

    Stayed in November 2021

  • Reviewed: 28 October 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 7 nights
    • Submitted via mobile

    Ac could've worked a bit better but otherwise good

    Great location room was comfortable

    Stayed in October 2021

  • Reviewed: 18 October 2021

    7.0
    For the money it was okay. The floor could have been cleaned a lot better.
    • Leisure trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness.

    What breakfast? But didn't you like

    Stayed in October 2021

  • Reviewed: 8 October 2021

    5.0
    It was good for one night because it was cheap but I will not be returning
    • Business trip
    • Couple
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    I did not like that everywhere in the hotel you could smell a wet dog.

    I liked that the room was clean, even though it had an old smell to it

    Stayed in October 2021

  • Reviewed: 14 September 2021

    5.0
    Not super
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    The Comforters on the beds were stained. The room smelled of cigarette smoke even though it was a non smoking room. The plugs did not work at the bathroom sink for my hair straightener. They did not come in and clean up or take the dirty towels the next morning or leave us clean towels. When we went to ask for towels the next evening the guy at the front desk asked if we were going to bring all of our dirty towels down ourselves at check out. Hotel room door did not latch shut without pushing really hard and lifting up on the doorknob. Had to use the safety latch to make sure the door was shut.

    Close to the highway and other businesses.

    Stayed in September 2021

  • Reviewed: 11 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    People hanging around outside and the room smelled musty

    The beds were comfortable and the location was good

    Stayed in August 2021

Showing 1 – 25

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