1755 Phoenix Street, South Haven, MI 49090, United States
#11 of 16 hotels in South Haven
Guests' ChoiceBased on 291 hotel reviews
7.5Cleanliness
7.8
Comfort
8.0
Location
8.5
Facilities
7.5
Staff
8.2
Value for money
7.5
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Michael
United StatesLocation was great staff was wonderful
Stayed in May 2024
Reviewed: 26 May 2024
Connie
United StatesHappy with most everything except room was not truly handicap accessible.
Stayed in May 2024
Reviewed: 9 May 2024
Berwanger
United StatesThey turned the lights out while my kids were in the pool exactly at 10p. Very scary to be in a pool in complete darkness for a 7 and 10 year old. Breakfast is 6-9 so by sleeping in on a Sunday until 845 there wasnt time to get 4 kids together to get breakfast. The entire dining room was full at 857 so I'm sure other guests scrambled to make it down in time also.
Check in was quick. Room was clean. Pool was clean and stocked with towels.
Stayed in May 2024
Reviewed: 6 May 2024
Meldrum
United StatesSlow, jerky elevator.
Better than average hotel breakfast. Everything seemed fresh.
Stayed in May 2024
Reviewed: 25 March 2024
Brandi
United StatesWould love to have had a hot tub available. I brought bubble bath to take a soak in the tub, but the bathtub in the queen suite we had wouldn't plug the drain to hold water, so we couldn't even take a bubble bath. Other than that, it was very nice.
The location is great. The rooms were clean. The staff was friendly and helpful. Decent hot breakfast included. The indoor heated pool was fabulous 👌
Stayed in March 2024
Reviewed: 8 February 2024
Rose
United StatesDon’t do breakfast
Stayed in February 2024
Reviewed: 5 February 2024
Julie
United StatesThere was a strong fragrance that did not fade. At first I thought it was the cleaning product, but my friend thought it might be an air fragrance machine in the hallway. Anyway, it was very strong in the room and I had a hard time sleeping because of it.
The location is convenient, very close to the business district, beaches, and highway. Front desk staff who checked us in was very friendly and helpful.
Stayed in February 2024
Reviewed: 3 February 2024
Tricia
United StatesThe strong chemical smell when you entered lobby
We liked the breakfast
Stayed in January 2024
Reviewed: 26 November 2023
Tina
United StatesTub was a little slick. Hotel is a little rundown... Could use some updates.
Staff was nice. Location is great. Room was clean. Indoor heated pool. Free breakfast.
Stayed in November 2023
Reviewed: 17 November 2023
Lawrence
United StatesWould have liked room facing front on first floor. Was told there was none available but didn’t appear that there was many staying there.
Clean and comfortable. Little breakfast was nice.
Stayed in November 2023
Reviewed: 5 November 2023
Abbey
United StatesThe breakfast was a little skimpy and there were no sheets for the pull out bed.
Very clean hotel! It was roomy, clean and well staffed.
Stayed in November 2023
Reviewed: 2 November 2023
Tami
United StatesThere was no hot tub:(
The breakfast was amazing.
Stayed in October 2023
Reviewed: 21 October 2023
Maria
United StatesMy stay was short, but it had the amenities I needed. You have to invest in a few chairs for inside the tub for senior citizens to sit on. The tub was a little too slippery for them. May I suggest adding non slip decals. The carpeting, I did not care for because all night I coughed. Maybe offer some rooms without carpeting. I’m allergic to carpeting.
Breakfast was great! The attendant was efficient in filling up what you are low on. When I asked if they can keep it open for another half an hour because I have family that checked in late and they’re trying to wake up, the attendant listened. I thank you for that!
Stayed in September 2023
Reviewed: 23 September 2023
Gerald
United StatesPoor breakfast, sort of rundown needs complete up grading. Pool not working.
Location
Stayed in August 2023
Reviewed: 19 September 2023
Brandt
United StatesFine
Stayed in September 2023
Reviewed: 30 August 2023
Maria
United StatesBreakfast good but a little boring
Surprised with the big and confortable room
Stayed in August 2023
Reviewed: 26 August 2023
Dan
United StatesThe gym had no air conditioning. Outdated bowflex equipment, likely from the 2000's era, was worn out.
Cleanliness and comfortable bedding was a plus. No cobwebs or critters on ceiling, headboards, or walls. Rooms look modern and recently updated. Free breakfast was satisfactory and needed as there were almost no places to go and get breakfast in this area.
Stayed in August 2023
Reviewed: 12 August 2023
Cieri
United StatesThe breakfast buffet was better than expected.
Stayed in August 2023
Reviewed: 29 July 2023
Cathy
United StatesIt was difficult to find the entrance
It was an easy location to get to downtown
Stayed in July 2023
Reviewed: 26 July 2023
Kathy
United StatesThere wasn’t anything I didn’t like. This isn’t a 5 star hotel, but for the price it’s excellent. Someone across from us or on our floor was smoking in their room. The facility isn’t responsible for this but it did make us sick to smell. It was super heavy and gross. I reported it as we were leaving.
The location was great! The room was very clean and comfortable, also very large.
Stayed in July 2023
Reviewed: 20 July 2023
Brad
United StatesNot a variety for breakfast, don’t clean the rooms. Found pins on floor and blood on sheets.
Location, right by highway
Stayed in July 2023
Reviewed: 15 June 2023
Emily
United StatesBreakfast could have been served an hour later on weekends. 9 is early.
Very clean. Helpful staff.
Stayed in June 2023
Reviewed: 5 June 2023
Richard
United StatesThe hotel in general needs to be cleaner. Many small items in disrepair, cracked mirror, window with a long crack taped versus replaced. Dirty rag (washcloth) used to clean left in bathroom, same with the bathmat/towel looked like it was used wipe down the floor and left there. tile floors in the bathroom and common areas need to be cleaned more often, noticeable dirty film and footprints from people's shoes/boots.
Close to where we were going, pleasant staff appears to be family ran, Food was hot. Although it had a small variety of items, there was enough of each item. Few people having breakfast, so it was quiet.
Stayed in June 2023
Reviewed: 2 June 2023
Torres
United Statesstaff
Stayed in June 2023
Cluj-Napoca, Romania
Pskov, Russia
León, Mexico
Clermont-Ferrand, France
Monforte de Lemos, Spain
Dysart, Australia
Levanto, Italy
Delft, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content