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Reviews of Comfort Suites South Haven near I-96 2 stars

1755 Phoenix Street, South Haven, MI 49090, United States

#11 of 16 hotels in South Haven

Guests' Choice

Review score

Based on 291 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.5

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Location was great staff was wonderful

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Happy with most everything except room was not truly handicap accessible.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    6.0
    If you don't care about using the pool or eating breakfast its fine.
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They turned the lights out while my kids were in the pool exactly at 10p. Very scary to be in a pool in complete darkness for a 7 and 10 year old. Breakfast is 6-9 so by sleeping in on a Sunday until 845 there wasnt time to get 4 kids together to get breakfast. The entire dining room was full at 857 so I'm sure other guests scrambled to make it down in time also.

    Check in was quick. Room was clean. Pool was clean and stocked with towels.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Good experience. Very quiet location.
    • Leisure trip
    • Group
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Slow, jerky elevator.

    Better than average hotel breakfast. Everything seemed fresh.

    Stayed in May 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Would love to have had a hot tub available. I brought bubble bath to take a soak in the tub, but the bathtub in the queen suite we had wouldn't plug the drain to hold water, so we couldn't even take a bubble bath. Other than that, it was very nice.

    The location is great. The rooms were clean. The staff was friendly and helpful. Decent hot breakfast included. The indoor heated pool was fabulous 👌

    Stayed in March 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Don’t do breakfast

    Stayed in February 2024

  • Reviewed: 5 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    There was a strong fragrance that did not fade. At first I thought it was the cleaning product, but my friend thought it might be an air fragrance machine in the hallway. Anyway, it was very strong in the room and I had a hard time sleeping because of it.

    The location is convenient, very close to the business district, beaches, and highway. Front desk staff who checked us in was very friendly and helpful.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    9.0
    We were happy with our stay
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights

    The strong chemical smell when you entered lobby

    We liked the breakfast

    Stayed in January 2024

  • Reviewed: 26 November 2023

    8.0
    Will be returning.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Tub was a little slick. Hotel is a little rundown... Could use some updates.

    Staff was nice. Location is great. Room was clean. Indoor heated pool. Free breakfast.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    8.0
    Clean and comfortable
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Would have liked room facing front on first floor. Was told there was none available but didn’t appear that there was many staying there.

    Clean and comfortable. Little breakfast was nice.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Very very clean! Perfect hotel.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was a little skimpy and there were no sheets for the pull out bed.

    Very clean hotel! It was roomy, clean and well staffed.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Very good
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was no hot tub:(

    The breakfast was amazing.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    It was good!
    • Leisure trip
    • Family with young children
    • King Suite with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My stay was short, but it had the amenities I needed. You have to invest in a few chairs for inside the tub for senior citizens to sit on. The tub was a little too slippery for them. May I suggest adding non slip decals. The carpeting, I did not care for because all night I coughed. Maybe offer some rooms without carpeting. I’m allergic to carpeting.

    Breakfast was great! The attendant was efficient in filling up what you are low on. When I asked if they can keep it open for another half an hour because I have family that checked in late and they’re trying to wake up, the attendant listened. I thank you for that!

    Stayed in September 2023

  • Reviewed: 23 September 2023

    6.0
    Good location but would not stay here again.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Poor breakfast, sort of rundown needs complete up grading. Pool not working.

    Location

    Stayed in August 2023

  • Reviewed: 19 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fine

    Stayed in September 2023

  • Reviewed: 30 August 2023

    9.0
    Great stay
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast good but a little boring

    Surprised with the big and confortable room

    Stayed in August 2023

  • Reviewed: 26 August 2023

    9.0
    Slept like a baby!
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The gym had no air conditioning. Outdated bowflex equipment, likely from the 2000's era, was worn out.

    Cleanliness and comfortable bedding was a plus. No cobwebs or critters on ceiling, headboards, or walls. Rooms look modern and recently updated. Free breakfast was satisfactory and needed as there were almost no places to go and get breakfast in this area.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    The breakfast buffet was better than expected.

    Stayed in August 2023

  • Reviewed: 29 July 2023

    9.0
    Just an overnight stay.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    It was difficult to find the entrance

    It was an easy location to get to downtown

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    A relaxing nice stay. Good coffee, didn’t try breakfast. Staff was pleasant rooms were very clean and beds very cold. Pl
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There wasn’t anything I didn’t like. This isn’t a 5 star hotel, but for the price it’s excellent. Someone across from us or on our floor was smoking in their room. The facility isn’t responsible for this but it did make us sick to smell. It was super heavy and gross. I reported it as we were leaving.

    The location was great! The room was very clean and comfortable, also very large.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not a variety for breakfast, don’t clean the rooms. Found pins on floor and blood on sheets.

    Location, right by highway

    Stayed in July 2023

  • Reviewed: 15 June 2023

    8.0
    Clean and comfortable stay off highway
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been served an hour later on weekends. 9 is early.

    Very clean. Helpful staff.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    6.0
    A place to stay, sleep, take a shower and have a modest breakfast.
    • Leisure trip
    • Family with young children
    • Queen Suite with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights

    The hotel in general needs to be cleaner. Many small items in disrepair, cracked mirror, window with a long crack taped versus replaced. Dirty rag (washcloth) used to clean left in bathroom, same with the bathmat/towel looked like it was used wipe down the floor and left there. tile floors in the bathroom and common areas need to be cleaned more often, noticeable dirty film and footprints from people's shoes/boots.

    Close to where we were going, pleasant staff appears to be family ran, Food was hot. Although it had a small variety of items, there was enough of each item. Few people having breakfast, so it was quiet.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    8.0
    always a nice stay
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    staff

    Stayed in June 2023

Showing 1 – 25

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