Rooms are small.

Great location and amenities.

Stayed in April 2024

I think on Uber its not clear which entrance to drop you off at, but once you figure it out, then its super easy. Everything else, I really liked

The hotel is well located and close to many restaurants and coffee shops. Loved the staff and the accomodations. It was super easy to get to and from the hotel and the recommendations the hotel made were amazing

Stayed in April 2024

No drawer space in the room. Unexpected destination fees on check out. It was explained that these fees contributed to the extra services (10% off Fairgrounds, the complimentary welcome drink)??

Beautiful room and hotel - Loved the history and character. Staff very friendly. Excellent location.

Stayed in May 2024

Beautiful design preserved historic character and updated with a modern playful sensibility. Exceptional and unique experience.

Stayed in April 2024

Too many people from outside ( not guests,) inside the hotel for the rooftop bar, game room etc-often very crowded. Room nothing like what was depicted on Booking.com-one window, very dark room, no view or light. Bathroom not particularly well designed-the bathtub very high and hard to get in and out of, slippery when taking a shower-nearly fell, shower controls did not work easily. toilet very close to the swing of the door, not enough hooks or places to put things while changing/ showering.... Night concierge not particularly well informed or able to give restaurant recommendations ( he googled restaurants and did not even know that the price range given for the restaurant was not an entry charge. Not a good value for the amount being charged for the stay. It would be better to stay somewhere else and come here for a drink.

Amazing building, the public spaces are fantastic-beautifully maintained historic qualities. Great location

Stayed in April 2024

We were given a handicapped accessible room and the adaptation In the bathroom made it a little less desirable for us

Beautiful historic Chicago building artfully restored as a hotel. Staff was friendly, helpful and accommodating. Breakfast was very good.

Stayed in April 2024

Some more water bottles would have been nice. Even if charged.

The location was perfect to access all the areas of this great city. And view of the bean!!!!! Well just. But nice and comfortable. Oh and roof top bar is a must!

Stayed in March 2024

nothing

all of the above

Stayed in March 2024

Great vibe lots of on site food/drinks

Stayed in March 2024

Only thing- there seemed to be a discrepancy from what the front desk explained regarding the complementary drink voucher vs the bar staff at Cherry Circle Room. I had understood it was redeemable at either bar, however bar staff said it was for the other bar, but would still honor it there.

I always love this hotel. The atmosphere of the study is unmatched, the Cherry Circle Room feels like a hidden gem- and probably one of my favorite spots in the city.

Stayed in March 2024

Great location and a fantastic bar and restaurant area. We used the gym everyday and will be back next time for the Shake Shack delivery to the room!

Stayed in March 2024

Didn't know about the top-rated Cindy's rooftop restaurant till too late to visit!

Amazing restoration of 1890's building - all wood & tile - no plastic!! BEAUTIFUL! Location: right across from "the bean", parks & Lake Michigan Greeter was super friendly - personally took me upstairs to the lobby 3 working fireplaces in the large lobby/lounge Game room with antique billiard tables, shuffleboard & bar excellent restaurant - premium fruit served with bfast entree on-site coffee shop & Shake Shack

Stayed in February 2024

The only disappointment was the shower (not enough heat or pressure) and the food at the rooftop restaurant was not great

location was perfect for us, near trains and sights and shopping and restaurants

Stayed in February 2024

N/A

conveniently located on `Michigan avenue. 2 blocks from the CSO. the amenities are great. the rooms are quiet.

Stayed in February 2024

Phenomenal room, exceptional staff, lightening fast valet service.

Stayed in February 2024

All good.

Ambiance and atmosphere. Staff very friendly. Special shout-out to Lori in the Restaurant: she is exceptionally good with customers.

Stayed in February 2024

A little pricey. But it is Chicago.

The place is iconic and historic. Very beautiful. Living history.

Stayed in February 2024

No coffee machine in room

Great game room , bar , restaurant and shake shack

Stayed in December 2023

Thermostat was difficult to control

Location was great Such a historical building with great amenities including game room Restaurants and 2 bars Very nice room as well

Stayed in December 2023

Lighting was awful in guest rooms. Too hot and dry in the room. No counter space in bathroom for toiletries.

Location was great- right across the street from art museum. Historic building with great hang out space.

Stayed in December 2023

The staff at check-in was very friendly, and every part of the hotel was beautiful. We loved the view from our room! We also had a wonderful meal at Cindy's, and enjoyed visiting the balcony.

Stayed in October 2023

Location, Style

Stayed in November 2023

Room size was small, but very clean

a lot of options in the hotel for everything!

Stayed in November 2023

I wish there had been a door between the living space and bedroom of the suite. Then we could have had a little private space time in that large beautiful space!

Our suite was stunning! Loved how large it was. It was our second time staying here and we loved it! The lobby room is also stunning! It was wonderful to sit there and do some computer work while I was staying there.

Stayed in November 2023