The Saturday front desk manager, Jonathan, was not very friendly and even after I had confirmed three times with three wonderful people, part of my party’s arrival on Saturday morning was disrupted and he was rude to my daughter and son in law and then gave us all the cold shoulder the rest of the day.

Very convenient to great downtown locations!! Excellent facilities! Exceptional service from Jordan and Corey!!!

Stayed in May 2024

On the card with the price list of items to be purchased was a note at the bottom that said there was more free coffee in the lobby. When we couldn't find it, we asked about it, and we're told they don't have any in the lobby. This isn't a big deal, but they should take that off the card. I wouldn't mind even paying for more coffee.

Comfortable and clean.

Stayed in May 2024

Need better signage directing you from drive to the hotel itself. No breakfast included. Weak cell phone signal. Parking is $18 a day.

Quiet room, comfortable, even luxurious. Could have stayed a whole week!

Stayed in May 2024

N/A

Everything

Stayed in April 2024

The hotel was very cool! Loved the train cars and the sweet girl that was working that Thursday morning by herself answering the phone, checking out guests and pouring coffee deserves a raise! She was awesome!

Stayed in May 2024

Nothing

Everything. At some point maybe a different restaurant. But all in all loved our stay!!

Stayed in May 2024

Parking can be a bit of an issue.

We stayed in the old train cars that have been turned into rooms and it was great. The room had plenty of space and was extremely nice and comfortable. The bed was amazingly comfortable also with a big very nice bathroom and walk in shower.

Stayed in May 2024

Isolated. Nothing close around to walk to or eat.

Very nice and comfortable

Stayed in May 2024

Beautiful hotel. Staff are lovely. Walking distance to good restaurants and short drive to attractions. Hotel pool is heated and so relaxing. Would love to visit again!

Stayed in May 2024

The rooms were a little humid.

Loved the decor, amenities and staff were wonderful! Walking distance to lots of great places.

Stayed in May 2024

It was very clean and the friendly staff.

Stayed in May 2024

Parking was a little confusing, no good sidewalks to walk anywhere off property

Location was very good with food/activities walkable, room was very nice, good value for price

Stayed in March 2024

Nothing. It was perfect! Well, free parking could have made it better. We paid $18 to park at the hotel.

This hotel is so cute. It is decorated too replicate old train cars. Our room was actually in the building but some of the room are in actual train cars. The bed and bedding were very comfortable. The AC worked well. The location was quiet but in a very nice, renovated warehouse area in Chattanooga. This was our first visit to Chattanooga and this hotel and the area it is in, made us fall in love with this city. Elsies Daughter restaurant was amazing. Definitely try the collard green salad and the chicken.

Stayed in April 2024

We did have an issue with our shower door sliding open and there wasn't a vent in the bathroom either. Fighting other people for a hotel parking spot, because they don't want to pay for parking. Such an amazing place to stay, but the parking situation really needs some consideration.

Very elegant and very clean! Felt very luxurious, the bed was so comfortable!

Stayed in May 2024

Everything was close, that we wanted to do..will stay again!!

Stayed in May 2024

Only thing I can say I would change is the comforter in the room. It was not my favorite

The location and the pool area was nice

Stayed in May 2024

We loved everything about the Hotel Chalet. The property had been tastefully renovated not too long ago. It is very well located close to good local restaurants and attractions. The staff we dealt with were all friendly and helpful. Our room was quiet, well appointed, with comfortable beds and everything we needed for a restful night. Breakfast in the lobby was lovely. The amenities, such as the pool, the restaurant and the stylish outdoor bar and sundeck, were lots of fun and of course, having suites in old railway cars is just too romantic for words and gives this hotel a very unique charm, even if you are just staying in one of their standard rooms. We would definitely recommend Hotel Chalet and would consider returning during a future visit to Chattanooga.

Stayed in May 2024

Nothing

Nice size room! Unique and great location

Stayed in May 2024

We had a short stay - one night. Hope we have had more information about this hotel and the city before hand so we could explore and enjoy more.

This hotel is in a very good location and near many restaurant and attractions. The facility is old fashion but has everything to enjoy your stay.

Stayed in May 2024

Parking was not great; I paid the $18 each day for parking; however, because of the concert venue using the hotel parking, I had to pay an extra $25 to park in the neighboring condo lot overnight. The hotel should be more strict on enforcing parking for guests only - especially if they are charging them for hotel parking.

The hotel is absolutely charming and the location is perfect for walking to restaurants or little shops. Everything was super clean and very quiet.

Stayed in May 2024

Friendly staff and very comfortable

Stayed in May 2024

The whole vibe of this hotel was fantastic! The train cars were so cute and the bed was so comfortable! I enjoyed the restaurant right on the property.

Stayed in May 2024

Parking

It was not your ordinary hotel. It was just different enough to make it really a great stay

Stayed in May 2024

I can't think of anything.

Everyone was accommodating. I had a gift in my room and a nice card. I am active duty having earned the Distinguished Flying Cross and was brought in for speaking at an event. Everyone was great to me.

Stayed in May 2024