Serving time of meals was slow/late.

All meals were of excellent quality.

Stayed in January 2024

Possibly the distance from downtown. However, for me it was fine. There is shuttle service from the airport; and its a good way to get a snap shot of Kampala

The rooms are very nicely decorated and the accommodation is clean and maintained to a high standard. The compound and dining area are well presented and the food is also great:)

Stayed in October 2023

Unfortunately the WIFI did not work for me, this could be an isolated case that the hotel might need to work on.

I loved the breakfast, the hospitality of the staff. The hotel was clean. Though out of town, the navigation to the place was okay. The staff were respectful and supportive.

Stayed in October 2023

I didn't like that the only payment method was cash in this cashless society the world is moving to. Not many people carry cash anymore. A card machine would be helpful especially if your not from USD currency countries. The chef needs to improve the menu and orders. Sausage were served to our muslim driver who was very upset thinking it was pork. All our orders for breakfast were wrong both days. WiFi was not available on arrival we had to ask several times to get connected. We were given rooms on the third floor with no lift. This is difficult for elderly guests climbing stairs.

I liked that it was clean and neat. And parking was available plus the WiFi was good though we had to ask for it several times before we were connected.

Stayed in September 2023

Most of the facilities you talk about are malfunctional. E.g TV doesn't work, no Internet . The other thing is there are many mosquitoes and the nets have holes I never liked bargaining for the room prices afresh yet I had already booked a room with a price. So coming to check in and then the receptionist tells me different and higher prices was really a big disappointment. Let the prices online be the same with those on the reception

I liked the environment and cleanliness in and outside the hotel.

Stayed in May 2023

I didn't like leaving

Rooms security staff great owner available transportation great chef perso alized foods.

Stayed in April 2023

The breakfast needs to be improved with many varieties. My booking included English breakfast but this was not provided at the hotel. Bread and omelettes were provided on most days but we get tired of this and we requested for yam and sweet potatoes with omelette and these were provided at our request. Breakfast was always served with plenty of fruits and tea and coffee. We had fish dinner on one of our stay and it was delicious. The kitchen staff, Sofia was helpful and friendly.

The staff were excellent. The hotel team has always been friendly, patient and helpful. That impressed me the most and because of them I will book the hotel again anytime I go to Uganda. The hotel was clean and the location was good. The rooms were excellent and clean. The beds were comfortable and beddings were clean. All my request for the rooms were met except the absence of air conditioner even though it was listed as part of the room facilities when I booked. In any case, there was fan in the rooms and the fans work effectively. I will book the hotel again next time I am in Uganda.

Stayed in March 2023

If possible , Indian food should be in Menu.

Breakfast was very awesome. And location of the Red sox is good.

Stayed in August 2022

time of food order visa vi delivery is really long, the food itself could be more tasty

The breakfast is not sufficient, a little more could do , the location is great : for me at least

Stayed in November 2021

Location

Staff is good

Stayed in October 2021

Cash only transaction. However they promised they will take card very soon

Hotel is located in a serene place. Lush greenery around. Very good helping staff especially Ms Agnes. Bathroom is clean and sufficient toiletries provided. 24 hr hotwater and free wifi. Room is very clean with mosquito curtains. Hotel provided with security 24 hrs. So this is very safe place.

Stayed in May 2024

Everything else

Staff

Stayed in January 2024

Provision of toiletries, water in the rooms you have to follow up. Have variety in your breakfast menu , include fruits etc Room Intercom not working

Calm environment, caring staff, chef service

Stayed in October 2023

Perfect Customer Service

Stayed in July 2023

There was nothing I dislike it was all good

The staff are excellent. The Ugandan food is very high quality

Stayed in June 2022

Even though I told them of the exact time I would be checking in and was an hour late, the wifi wasnt ready for me and took over 45min to work and didnt work in the morning. The room is situated next to the water pumps for the entire hotel and the noise kept me up all night.

Room was ok

Stayed in March 2022

Nothing actually

If you like a calm and peaceful stay then this is the place for you. It's value for money. Clean rooms Extremely friendly staff Amazing food Comfortable bed

Stayed in April 2022

Nothing

The place is amazing ...I love the staff and everything there OMG

Stayed in October 2021

grilled pork wasn't the best got 80% bones

Staffer's were good

Stayed in May 2021

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in September 2022

There are no comments available for this review

Stayed in October 2021