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Reviews of ONOMO Hotel Kampala

18a Akii Bua Road Kampala, Kampala, Uganda

#7 of 93 hotels in Kampala

Guests' Choice

Review score

Based on 248 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 10 May 2024

    8.0
    Perfect stay, with kids too for a city break.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast selection seems less than my previous stay about a year ago.It's still really good and tasty. The pool location could have been a bit private, especially for staying guests given that you have walkins all the time. It is likely to be the reason it is hardly used. I still used it with my children, and it is a good size and clean. I had to ask for an extra drinking glass and toilet paper given that the room was booked for two and when the staff brought the second glass, again came with one despite me asking for 4 due to extra guests on my second night. 😑 The price was a little steep for my two nights, than I had originally booked and only told about the discounted rate on checking in.

    Good food taste and much improved pastries for breakfast. Staff are always amazing and exceptionally attentive. Thank you. Would stay again and again. Loved the Sunday entertainment- young and fresh band. 👌🏿 I generally love this hotel, perfect location in close proximity to the city, a good hanging out place with friends, family, quiet but central. Love all the modern amenities with a touch of my motherland Africa throughout. I could stay here again and again. 😜😁 My 9 year old daughter loves it, and this is our second stay here.

    Stayed in May 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    It was very noisy during the weekend. They had everyday a live band and it was extremely loud

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    Comfortable hotel with an African taste
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Although generally great and comfortable, Staff at reception is inattentive, and obviously was on a personal phone call when I tried to check in.

    Beautiful hotel with an African taste. Location is a bit hidden.

    Stayed in February 2024

  • Reviewed: 14 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Gym was small, but functional

    Very modern hotel. The rooms were comfortable and I had a very good view

    Stayed in March 2024

  • Reviewed: 14 February 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 6 nights
    • Submitted via mobile

    Nothing - all good!

    Suite was lovely - modern, comfy and spotless. Quiet location and great outside space for relaxing. Great restaurant and bar - very modern lobby with great design. Staff helpful and friendly

    Stayed in January 2024

  • Reviewed: 30 January 2024

    7.0
    Good but please tone down the loud music!
    • Business trip
    • Group
    • Standard Italian Room
    • Stayed 12 nights
    • Submitted via mobile

    The music in the restaurant is lousy and way too Loud!!!!

    Loved the staff especially Diana who went out of her way. The head chef too cooked plant based meals for me most evenings. The gym is basic and sufficient for a good workout. Rooms are great!

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, food, room and price were all very well balanced

    Stayed in January 2024

  • Reviewed: 25 January 2024

    9.0
    Warm, hospitable, clean and super service.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 11 nights

    Repetitive music, and loud live bands/ party music on weekends which compete with music track in dining room and disturb the otherwise lovely ambience.

    Food was on the whole excellent. Fresh, well presented, versatlile menu and main chef was particularly helpful in meeting our dietary requirements. Service in dining area so friendly, helpful and efficient. Main barrister and barman was also excellent. Coffee particularly good and loved the bottomless cup concept. Rooms comfortable, modern, compact and completely adequate.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    9.0
    Welcoming haven with a great atmosphere, wonderful staff and excellent facilities.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    A few of the items on the main menu could be improved.

    Onomo is a small haven. Peaceful, very welcoming and wonderful staff, appealing public spaces, and an excellent spa on site. Very good breakfast. Very good wifi service. Conducive for working or relaxing.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The TV didn't work even after the maintainance guy came to the room several times. Reminded the receptionist on duty about the same on my way out but nothing was done.

    The room was very clean and appropriate.

    Stayed in January 2024

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 3 nights

    There was no dental kit in the room and I had to ask for it at the reception everyday as the toothpaste was so little in the kit. I didn't go for dinner at the hotel because to expensive. The people at the reception was definitely not helpful nor friendly.

    The breakfast

    Stayed in November 2023

  • Reviewed: 27 October 2023

    8.0
    We will come again
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    The concept of budget can be enhanced

    Courteous staff. Human resources goes along way in making any business thrive. The location. The green

    Stayed in October 2023

  • Reviewed: 6 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    Very comfy bed, large selection available for breakfast

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    The location, ammendites, staff and the restaurant were all great

    Stayed in August 2023

  • Reviewed: 27 July 2023

    9.0
    It was a good stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like the food, was cold, order and it’s cold, have breakfast when some of the heaters have been put off so had to go eat from out most of the time

    Perfect location and easy access to malls, good customer care and I enjoyed the spa facial treatment, and great staff

    Stayed in July 2023

  • Reviewed: 26 June 2023

    8.0
    Great location, nice hotel.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Service was not up to the standard.

    Terrace deck is great.

    Stayed in June 2023

  • Reviewed: 22 June 2023

    9.0
    Have a lovey stay. The ambience was cozy yet modern. Had an amazing time as well at the spa.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nothing really, security was too rigorous even for short timespans of mere minutes inbetween exit and re-entry

    Breakfast was lovely. The meals were well prepared with a wide range of options. The variety available also kept changing daily, which we enjoyed.

    Stayed in June 2023

  • Reviewed: 17 June 2023

    9.0
    Recommended
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 3 nights

    There is nothing interesting near the hotel.

    Beautiful, new hotel. Comfortable bed. Friendly staff.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    8.0
    A great option in Kampala
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    I was upgraded to a suite which was brilliant. The food was generally good although sometimes service was slow.

    Stayed in May 2023

  • Reviewed: 10 June 2023

    7.0
    Overall great place but a little pricy for the small room
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed was smaller than my college dorm bed.

    Very trendy looking hotel and good food

    Stayed in June 2023

  • Reviewed: 28 May 2023

    9.0
    Highly recommended. Good value for money
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    The location is perfect! Close to everything in the City.

    Stayed in April 2023

  • Reviewed: 27 May 2023

    8.0
    Modern clean hotel in Kampala
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Not applicable

    Good hotel overall, relatively new so rooms and furnishings are clean and well maintained. Overall good value for money

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    Enjoyed every moment of our stay
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    Absolutely beautiful
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything from decor to location. The staff are really good and helpful.

    Stayed in May 2023

Showing 1 – 25

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