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Reviews of Zanzibar Serena Hotel 5 stars

Shangani Street, Stone Town, Zanzibar City, Tanzania

#8 of 64 hotels in Zanzibar City

Guests' Choice

Review score

Based on 176 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 26 May 2024

    10
    Would stay there every time
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite expensive pool snacks

    Old colonial feel - the pool - the location and the staff and the rooms

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No elevator.

    The location is on the tip of Stonetown. Beautiful views of the Indian Ocean, boats coming in and out of the port and other islands. The staff were wonderful. Our room was gorgeous with a big wraparound porch and hammock.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    10
    Exceptional
    • People with friends
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great staff and very service oriented

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The beds are very old wooden bases with a hard mattress. Rooms are very tidy but could do with a freshen up and a brighten up. Restaurant food for breakfast and other meals was very hit and miss. Not.consistent. like butter and jams bought to the table quite sometime after your toast had been done. Shell in the omelettes. Then lunch ( club sandwich and chips) was lovely one day, then soggy the next. The one dinner we had there was ok but veges were all cold by the time it reached our table. The restaurant and the beds really let the place down. Also we used the hotel to organize a day trip up to Kendwa, but the driver couldn't speak much English, so was not a great day, and very expensive. Then you had to pay to even get onto the beach. Also expensive.

    The hotel is in a great spot. Our room had a wrap around balcony looking over the pool on one side and the sea on the other.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Delightful
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The staff were extremely accommodating. Unfortunately I was not well and I needed assistance. The staff escorted me to DR, Spa. They were there with a smile on their face. I also had a 90 minute massage that took away all my aches and pains.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Amazing

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Too short ,next time I will try and stay longer
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff at the reception were absolutely fantastic could not have been any better 10/10 Rooms perfect Swimming Pool and area perfect Rooftop restaurant fantastic Perfectly situated for shopping in stone town Views unbeatable for the sunset Cannot fault this hotel in any way

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Fabulous staff with comfortable rooms with stunning views
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff were so courteous and helpful. Views were stunning

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights

    We had a tour around the hotel by Johanes it was so good. We asked at the last minute for the tour it was free and nothing was a problem. The 19th-century old Extelcoms building and the 18th-century "Chinese doctor's residence". He explained in detail about the interior and exterior and it was very interesting. Thank you for a wonderful stay.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights

    Perfect spot to enjoy the best of Zanzibar!

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Jovial and very helpful staff. ❤️❤️
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Limited Breakfast variety

    Nice quiet location beautiful dining out options available in the vicinity

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Wonderful hotel in the heart of Stonetown.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Everything was grand.

    The staff is most welcoming and smiles every time you walk by. The rooms are nice with a dish of fruit. The breakfast has many choices and they aim to please. The restaurant food is wonderful! The hotel has a lot of Arabic accents and the pool and grounds are well kept. You can walk right into Stonetown. The hotel is right on the beach. I would stay here many times over.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    I would especially like to thank Mister Kurwa Uledi, one of the managers - he is one of the best people I've ever met. Asante sana! We had a small issue with the room, and he immediately fixed it, and checked in on us regularly to make sure everything was okay. Outstanding customer service! Most probably the best location you can stay in while visiting Stone Town. 100% recommend. Just book it!

    Stayed in January 2024

  • Reviewed: 14 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Everything was wonderful. The staff was super friendly and welcoming, the whole hotel is magnificent, the view is breathtaking!

    Stayed in February 2024

  • Reviewed: 12 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent location, super clean and friendly staff

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Bathroom must be renew

    The swimming pool The breakfast

    Stayed in February 2024

  • Reviewed: 26 January 2024

    10
    Great location, incredible staff
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect

    Great friendly helpful staff

    Stayed in January 2024

  • Reviewed: 18 January 2024

    10
    Beautiful hotel in a great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    n/a

    Perfect location in a wonderful building steeped in history. The bed was very comfortable, the food was delicious and the staff were very kind.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Great place on the beach to visit Stone Town
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing really.

    The food, the service, how ghetto property was able to blend history and comfort. Great pool. Everyone was nice

    Stayed in January 2024

  • Reviewed: 27 December 2023

    9.0
    Would gladly stay here again on a return to Stone Town
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night

    The room was smaller than I expected, but having said that it was comfortable, very clean with lovely things like the fruit basket and complimentary wine on arrival (which we didn't drink...but was a lovely touch regardless).

    Really liked it's location. We were right on the beach and easily able to walk to the Old Fort and the food market. Great location. Interior decor very much Zanzibar feel, ornate, intricate and beautiful. We also enjoyed our meals (the best food we had in Zanzibar). We had beef biryani, a penne pasta, a beef burger. Totally yummy! They were also quick to organise breakfast boxes for us and transport given that we had an early morning flight. The welcome drinks were divine and the staff were very friendly and polite.

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Great location, views, incredible staff, tired rooms.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Rooms and decor are very tired

    Great location on the city beach and walk into town and to the food market Amazing staff - friendly, attentive, hardworking, very well trained

    Stayed in November 2023

  • Reviewed: 7 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    All

    Stayed in November 2023

  • Reviewed: 5 November 2023

    10
    Exceptional views and stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Sea View
    • Stayed 1 night

    everything was great

    Easy and smooth check in and check out

    Stayed in September 2023

  • Reviewed: 28 October 2023

    10
    Lovely convenient hotel to explore Stone Town
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    This a lovely old world fell hotel, situated directly on the waterfront with a small beach. It is also very close for all walks around Stone Town. It has been beautifully renovated We had a large front sea facing room with a large balcony which was perfect for relaxing. The staff are so friendly and helpful and made us really feel at home. The restaurant serves lovely food on a terrace over looking the beach Plenty of restaurants and bars nearby. Trips can be arranged via the helpful front desk staff.

    Stayed in October 2023

Showing 1 – 25

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