We did not like the fact that we did not get cable service in our rooms and the beach was located across the main street. After a long day of sun, we would have liked to unwind with a bit of TV watching. The pool was also not available for use after 6 PM which I don't recall that being mentioned in the online booking, and the golf course had incurred some damage and could not be accessed. There was also a cat on the property that was not appreciated. I have allergies to cats and that was not expected. Finally, there was also an event that we were not made aware of until the day of our arrival; we did not have our prepaid dinner as planned. We had to settle for the meal that was prepared for the event. Marcelle (property manager) made every effort to make up for the shortcomings, but our stay was not as we would have hoped.

The food preparation and service staff were excellent. We enjoyed the breakfasts. I also appreciated the feedback and attention that Marcelle (property manager) showed when addressing our issues.

Stayed in July 2023

There was no WiFi in my room, which made communication with family and work quite delayed. The furniture in the room was fine, it went with the theme of the resort. However, some framed pictures on the walls would have added a nice touch. The bathroom needs some upgrade; maybe textured terra stone tiles could provide a rustic but contemporary finish.

I loved the ambience of the hotel. The staff were friendly and attentive. The hotel is conveniently located near the beach. The rum punch cocktail invite at the resort's lobby bar area was pleasant and created opportunities for networking. I will recommend the hotel to my friends and family.

Stayed in April 2023

Pastry and cereal options for breakfast same thing repeated

Hospitable staff

Stayed in March 2023

Decor and condition of the room. They did not even have wash clothes, and everything in the room was OLD.

Food and kitchen staff was the best, especially Pauline, one of the chefs. The room was really outdated for the price, would not rebook.

Stayed in February 2023

Service was a little slow. For what I paid i expected a little bit more. My bathroom and room were old and outdated. Quite honestly the bathroom was disgusting. The pool closes at 6pm so by the time we returned from excursions we didn't have time to use it. Beach is walking distance however they close the gate at 6pm. The phones in the room doesn't work. I had to go back and forth to the reception for request. It took me over 3 hours and going back to the desk at 3 different times before I finally received bath towels. They do have all these different bars listed but rarely anyone to serve you so it was a lot of time wasted.

The Kitchen staff at the sugar Mills were wonderful and so was breakfast. That hot stuff was so good that the lady packed me a bottle to take home for sale. The pool has a 10 feet side and we love a deep pool. The beach is walking distance. AC works great and there was hot water. Alcoholic drinks at the bar was so good. They have security at all hours which made me felt safe. Complimentary airport pick up and drop off.. They contacted taxis for us upon request.

Stayed in November 2022

Staff took too long to respond when called for necessities and did not follow up with courtesy calls.

I liked the location, friendliness of staff and the food. Cottage was nice and spacious.

Stayed in November 2022

no water in the rooms dirty bathroom

beautiful location

Stayed in October 2022

Honestly the room was set up for only sleeping a table would have been welcomed and not outside

Stayed in October 2022

Service was slow

Pillows were too hard

Stayed in July 2022

Service was slow The internet and television was not functional in our room and we were only told whilst being showed to our room There was a moldy sheet on one of our beds Our key card would stop working at the end of each day and our cottage was far from front desk Hot and cold shower was a little off and we didn't have water in our room one night...

Staff were pretty hospitable The ambiance was lovely Hotel was really close to the beach I had views outside our back door Food was good

Stayed in July 2022

The wifi was down, and no compensation offered, the pool and importantly the trail down to the beach closed at 6 which was disappointing. I was also told it's best not to walk alone along the road after dark. If that's the case then the trail should be kept open later. It felt isolating to be told I couldn't leave the compound after dark.

Most staff were incredibly friendly and helpful. Trail down to beach was nice adn the beach itself looked clean and the reef was also nice to snorkel.

Stayed in July 2022

The pool closed too early and there was only one umbrella on the pool deck. In addition, there wasn't any food available after 9pm. Both were inconvenient.

The staff was great and accommodating and the hotel itself was nicely designed and the facilities were up to date and renovated.

Stayed in May 2022

Noone available to assist with luggage, was victimised at the private beach facility and spoken to rudely when using the beach chairs. I complained about this situation which was rectified the next day. Room tidying should be everyday. There were no clear guidelines for what is included in your stay. Bathroom door unable to lock.

The ambiance, dinner was great, close proximity of the beaches, good security

Stayed in May 2022

Due to pandemic I assume the grounds were closed, I am terrified of snakes and I encountered one while walking to the restaurant.

History of location and facilities were good

Stayed in April 2022

The wifi only connected to the phones and not my children's tablets. Under the bathroom sinks were very filthy. Very basic rooms.The swim up bar & restaurants were great, but i didnt like the walk to the lobby to pay by card.

The location was fantastic, the breakfast and dinner was satisfactory. The staff was very accomodating. Pleasant and polite

Stayed in April 2022

Whilst we had breakfast most mornings at the hotel and it was great , we did find the same limited menu items every morning became repetitive, would've like to see some variety added in. Also at night, if your staying in the Garden View Suites, the area is very dark and dismal getting to and from your room.

The hotel was not overbooked so the stay felt like we had the entire facilities to ourselves most times, the hotel rooms was super clean and serene. The location was also a bonus factor as getting around was easy.

Stayed in April 2021

It would have been nice if the hotel had some local drivers for short distances we found we were being overcharged because we were tourists they did have contacts for things to do on the island and the concierge was heelpful

The closeness of the beach very convenient and being a guest at the hotel allowed you free chairs and fresh towels They also had a bar and restaurant on the beach attached to the hotel.

Stayed in April 2024

Hotel bars were not open

Rooms and facilities were very clean

Stayed in December 2023

Buildings are tired and in need of refurbishment.

The location is very nice.

Stayed in December 2023

Breakfast should have more choices

The staff made my stay as comfortable as can be

Stayed in September 2023

Location, beach, hotel grounds, breakfast, staff was exceptional

Stayed in April 2023

The timing for breakfast could be extended to 11am

The meals were well prepared and even if when we were late for dinner one night, the staff accommodated us.

Stayed in February 2023

Sadly the hotel was very quiet when we were there so the place lacked atmosphere. Some days we had the pool to ourselves all day (I can see that to some people that would be a good point!). Similarly for evening meals - food was good quality but very few diners. This is not in any way the fault of the staff or the hotel, which were excellent - the whole island seemed to be going through a very quiet phase.

The staff were excellent, swimming pool was one of the best we've experienced (nice and deep), breakfasts and evening meals were very good. Bedroom and bathroom were all that you could expect.

Stayed in January 2023

I got an upgrade on my room which was fantastic. All the staff was absolutely friendly and accommodating. A few in particular, Kurl, Dion, Sanchez and Joan, The lady who did our eggs and the lady who took our orders in the Morning and the bartender by the pool. They really made our stay more comfortable. I think the rooms we had were comfortable, the food was good but I think they need more staff for things to go a little quicker in that department. Overall it's a great place to stay.

Stayed in October 2022

No Wi-Fi. Bar closes too early. Compound needs own generator

Food was ok

Stayed in September 2022