Vuna Road, Nuku'alofa, Nuku‘alofa, Tonga
#5 of 14 hotels in Nuku‘alofa
Guests' ChoiceBased on 147 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
9.0
Facilities
8.1
Staff
8.5
Value for money
7.0
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End of dialog contentReviewed: 18 May 2023
Sw
New ZealandDidn't get the room I booked. Was asked to stay in the room given till the following day but then was told the following day, they were not ready. In the end the room I got did have the larger bed I requested but the balcony view was crap, couldn't see the pool or anything other than the roof of the building. It wasn't what I had booked through booking.com. I was overcharged over double the amount (young receptionist acknowledged the mistake - she was stressed or something at the time). Couldn't access fresh towels daily, was told to wait until they washed them first. Was offered dinner or reimbursement for my dinner at one of the resorts as a kind gesture by the hotel manager to make up for my sad birthday experience and it never happened, in the end I left and insisted they email me confirmation of the money owing that was taken from my credit card and I did get the money back a week or two when I arrived home however was still over charged $200.
I did enjoy the buffet breakfast, that was perhaps the highlight. The hotel manager let us check out a couple of hours later which was really nice of them.
Stayed in March 2023
Reviewed: 20 April 2023
Larissa
New Zealandthe friendliness of the staff is outstanding
Stayed in April 2023
Reviewed: 11 April 2023
Lani
United StatesStaff wasn't informative nor really friendly when checked in. Noticed that I was charged $70 Tongan for breakfast per person and it was supposed to complementary. Staff didn't give a reason for this charge. Also when paying they had my check out date wrong. Checked in on the 6th and checked out on the 11th, not once was the bedding changed nor was it clean. Sheets was stained and so was the towels. I used my own towels that I brought with me. Paid in full in cash on the 10th. When checking out on the 11th, was informed I owned more money. Which should have been handled when I paid in full the day before. Got back to the room late on the 10th and was locked out because of the staffs mistake. Will not be staying at this hotel again. This was my first trip to Tonga, and the experience with this hotel was no up to standards. The only good thing about this hotel was the bed was comfortable and the air conditioning worked well.
Stayed in April 2023
Reviewed: 9 April 2023
Danelle
AustraliaLocation was great. Facilities were great. Did not get a chance to use the pool but will next time. All staff were amazing, helpful and super friendly
Stayed in April 2023
Reviewed: 16 March 2023
Simmone
United Kingdomvery expensive for what is offered, shower was either super hot or super cold, need lamps to make cosier, there was renovations going on so restaurant food was limited and couldn’t have guests over to enjoy a meal by the pool, cockroach’s in the bathroom
loved the swimming pool and lovely air conditioning in the rooms
Stayed in March 2023
Reviewed: 7 March 2023
Alexander
BelgiumFriendly staff, great location, very clean, delicious breakfast buffet and great restaurant, nice swimming pool, spacious room, very good housekeeping
Stayed in March 2023
Reviewed: 24 February 2023
Toks
New Zealandelevator was too far
clean and friendly
Stayed in January 2023
Reviewed: 22 January 2023
Emeline
New Zealandthere was nothing about the property we didn’t love.
we loved the staff and their hospitality!
Stayed in January 2023
Reviewed: 4 January 2023
Lady
Papua New GuineaNoisy
Location
Stayed in December 2022
Reviewed: 4 January 2023
Lady
Papua New GuineaNoisy
Location
Stayed in January 2023
Reviewed: 27 November 2022
Gilli
New Zealandstaff were amazing. lovely pool
Stayed in November 2022
Reviewed: 1 November 2022
Greg
New Zealandnot too bad as they recover from zero tourism but they need to pay more attention to detail. bathroom door was sticking and difficult to open. toilet roll holder was no longer in wall. only 2 x water bottles in fridge. I had to buy more to avoid dehydration in the heat. other tourists will be similar. they need to get their maintenance finished before the international tourists come back
central to town. nice pool. helpful staff.
Stayed in November 2022
Reviewed: 5 October 2022
Akanefi
New ZealandNothing
Everything was all good
Stayed in September 2022
Reviewed: 29 September 2022
Gary
AustraliaManager so mean to staff on sunday18th Not good in front of guests They said he is bad
Every thing
Stayed in September 2022
Reviewed: 12 June 2023
Anonymous
New Zealandall good
the good view, the gym and pool
Stayed in June 2023
Reviewed: 7 May 2023
Anonymous
Australiapillows was very smelly of sweat
staff are very helpful 😘
Stayed in May 2023
Reviewed: 28 February 2023
Anonymous
United StatesI only wish the room I had had a view. Building blocked my view to the swimming pool lol
hotel was beautiful loved it
Stayed in February 2023
Reviewed: 13 February 2023
Anonymous
Australiaconvenience
the view
Stayed in February 2023
Reviewed: 24 April 2024
Vato
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: 26 March 2024
Keentraveler
New ZealandThere are no comments available for this review
Stayed in March 2024
Reviewed: 11 March 2024
Fiatupu
New ZealandThere are no comments available for this review
Stayed in January 2024
Reviewed: 6 December 2023
Sam
New ZealandThere are no comments available for this review
Stayed in November 2023
Reviewed: 27 November 2023
Thomas
AustraliaThere are no comments available for this review
Stayed in October 2023
Reviewed: 15 November 2023
Joshua
AustraliaThere are no comments available for this review
Stayed in October 2023
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