Photos made the hotel look better then it actually was Lobby area gets busy and may have to wait Breakfast wasn’t included in the price which it should have been Events at the hotel can be loud at night sometimes On the beach and near pool area workers try to force you to book excursions. Hotel slightly overpriced then what it’s worth

Location was great all cafes and shops outside the hotel within walking distance Hotel was clean and modern Private beach access was nice Pool area was good

Stayed in May 2024

Service is good, facilities are proper and well maintained, there is lot of different types of delicious food, drinks are available all times.

Stayed in May 2024

Room are not extremely clean and some furnitures are not in good shape Drinks menu for all inclusive is quite small

Pool, staff, Restaurant choice

Stayed in April 2024

Restaurant a bit noisy like a canteen. Be good tone down and create some ambience in the evening dinner

Massage was excellent Service was amazing

Stayed in April 2024

All of the service staff throughout the property were amazing. Some of the higher ranked and more senior staff were not as eager to go out of their to help. The layout of the property was very good.

Stayed in April 2024

Our room was near the bar so the entertainment was a little loud in the evenings. Air con didn't work

Nice hotel. Staff attentive and friendly. Lots of food options. 3 pools and close to the beach. Enjoyable stay.

Stayed in April 2024

Nothing that we didn’t like but we preferred the days to the evening as the entertainment was more family oriented than suited our group. We did enjoy the karaoke though!

Our stay at Jaz Tour Khalef was absolutely fantastic. The hotel was exceptionally clean throughout even including the beach facilities. The rooms were spacious and attentively serviced. Lovely attention to detail like flowers in a vase, folded night clothes and a free large bottle of water every day. The pool area is an absolute dream. Exactly as pictured, sunbeds always available and plenty of shade if you need it. Beach front was peaceful and well attended with a well placed bar. Perfect sand! The all inclusive buffet was hugely varied but lovely to see so many traditional Tunisian dishes as well as other options. Several stations with freshly cooked dishes including crepes and omelettes. Allergens well labelled. Everything seasoned to perfection. I didn’t once need salt. Coffee was off the charts. However what really made this hotel was the staff. There was not one single member of staff who wasn’t friendly, helpful and smiley (even during Ramadan when they were fasting all day!), from the bar stuff to the cleaners to the maintenance people. Everyone. We were particularly impressed to see that a drinks service was offered throughout. We’d like a special mention to the following; Fayzal - night time manager. We arrived at 3am and he was so welcoming, even offering us food if we would like it. Sahbi and Youssef in the restaurant - nothing was too much trouble and they were so attentive to our group. All the pool staff truly excellent but the stand out member of staff was Karim. His level of service is exceptional; warm, friendly, funny, kind hearted. We felt we made a friend by the end of the week. A joyful, joyful holiday. Relaxing and rejuvenating and perfect for our group. Shkran tous! On va rentrer!

Stayed in April 2024

The food is prepared for all taste buds, which was a little bland for me. But there is a spice station, to spruce it up. My mattress was uncomfortably hard. B414 had mold on the wall, near the bathroom. It was reported to the front desk. I hope the fix it.

The staff are amazing!! The location of the hotel was perfect. Two inspection points for vehicles to enter the property, for added security. I felt safe and overall enjoyed my stay.

Stayed in March 2024

Food labelling in the restaurant could be better & watch out for cross contamination if you have any allergies

Huge resort with stunning infinity pool & also fab facilities for kids. Our son could spend hours in the splash pool! Elegant lobby with plenty of seating for family/friends to enjoy drinks or a game of cards. Lively vibes & excellent kids disco!

Stayed in March 2024

- limited food options at pool snack bar & indoor smoke bar (we had the all inclusive package so this was disappointing) - gym opening times were very limite - entertainment options were limited (likely due to time of our visit which is the shoulder season)

Great location - property extends right to the beach. Note that this is not a private beach so there will be locals trying to sell things. The property had several bars which served food throughout the day. The indoor swimming pool was ideal when the wind picked up in the afternoon. Overall,the staff were brilliant and made us feel so comfortable.

Stayed in March 2024

Very limited choice of soft drinks in all inclusive option.

The staff was very helpful. The food was exceptional. The room was very clean.

Stayed in March 2024

While it claims to be 5 stars, it isn't necessarily a proper 5 stars. The food in the buffet was hmm ok at best. The AC system was beyond ancient though I had no complaints about the temperature. Do not trust the hotel staff for taxis. They sent me to a taxi which charged 4x the normal rate. Just beyond the gates you'll see taxis waiting.

The hotel didn't disappoint, the lobby was particularly nice and drinks were quite honest and limitless. The hotel had a ton of extra classes and activities for guests and the view from the room was really nice. It was too cold to swim but the pools looked great.

Stayed in March 2024

The bathroom's glass door should be properly sealed to prevent water from splashing on the floor.

The pool had a variety of sections and engaging water games, which my children enjoyed due to the diverse activities available. Our room was both comfortable and clean. However, the internet access needs to be improved, as the connection strength was inadequate.

Stayed in March 2024

Rooms , staff, and animation team.

Stayed in February 2024

Rather worn out hotel (the lobby seems fresh, but the rest of the hotel doesn't match it). Very few elevators, so it's quite a journey every time you need to go anywhere (we had two little babies, so staircase was not an option).

Rather decent value for money (though I was there outside the season)

Stayed in January 2024

Nothing

Was a destination!

Stayed in January 2024

I had a wonderful stay at this hotel! The staff was incredibly friendly and attentive, making my experience truly enjoyable. The food was delicious and various adding a delightful touch to my overall stay. Highly recommend!"

Stayed in February 2024

The rooms weren’t as clean as I expected

The property is very clean and all the staff are the loveliest people, food was great especially marwas pasta! Something i really recommend trying

Stayed in January 2024

There was no game room. The bar snac options are less than mediocre.

The staff were great and accommodating. The food was good and the rooms were clean.

Stayed in January 2024

See review

I was recommended this hotel by a tour guide who did day tours from Sousse. I met him in Hammamet on an organised tour from Trip Advisor. I took his advice, checked reviews and they looked positive. I arrived on a Friday afternoon and was given a room with twin beds. I asked to change before even unpacking. I was then given a single room with a double bed which I was pleased about initially. I say this because when you looked out of the balcony and stared left, you saw all the hotel rubbish and disused furniture. So I went back to the reception and asked to be moved yet again. I was politely informed that the hotel was extremely busy and could I wait till Monday? This I did, then got rewarded with a room overlooking the restaurant and pool. You can still hear a mosque at 05:30 each day though! Room was spacious, clean, had a fridge, safe, good storage, comfortable bed and great bathroom. Unfortunately the t.v was small, old and not a smart one. So no Netflix, You Tube or Prime. You did get BBC and three other English language ones. A robe was there, clean towels each day and barcodes for room service. Fatiha the maid was very professional and happy in her job. Reception staff Fredj and the team were great. Miriam, had the best smile in the entire hotel. Bar servers Mariam and Ali were also greeting you each day with a smile. On weekends the hotel is hectic. Locals, Algerians and holidaymakers are all arriving and leaving constantly. The lobby area is very busy and can be frantic. Kids run wild, in the bar areas, restaurant, reception and lounge area. At first I found it overwhelming, wanted to leave and find an Air bnb nearby. However having paid for the entire fortnight upon arrival, I was doomed. The grounds are magnificent and kept clean. The pool area is great, an adult and children’s one. I never saw anyone in either for the entire two week stay! The beach is a 90 second walk away and cleaned each day. It was deserted the whole time.

Stayed in January 2024

Staff at reception were quite rude and not welcoming at all. Treated us like just another customer walking of the street. Was not impressed at all at their no care attitude. It's like they were doing us a favour by being there. First impression when walking in and it was shocking. Did not appreciate being treated like that at all.

Resort was excellent, good facilities, indoor pool. Entertainment was good. The buffet was excellent, massive selection for all meals and changed up daily. Different specialty dishes. Mahdi at the buffet was a good host, always checking up on us. Heated Indoor pool was good.

Stayed in December 2023

Fitness center is very limited and small Inside pool is overwhelmed with people and children

Rooms are very comfortable and clean. All equipments are availbale Spa is also very good Inside pool is nice

Stayed in January 2024

It was unfortunate for me that the outdoor pool was not heated, and it was heart-stoppingly cold! That said, there were plenty of sun loungers and attentive staff to serve drinks, and plenty of warm sun to top up my vitamin D levels in. so aside from not doing the swimming exercise I had anticipated, everything else was great.

Whatever some aggrieved visitors have said I found the hotel to be a great place to stay. The staff are all helpful, charming and work hard to look after you. There are a lot of staff, everywhere was clean and kept tidy. Service was attentive, efficient and tolerant. There was a mix of guest nationalities which made for an interesting range of behaviours and attitudes. Some of the guests were long on demands and short on pleasantry. Throughout my stay the food offer was wide ranging, plentiful and delicious, I ate a lot of fish, filleted and whole, and incredible salads, fruit and vegetables. There was an array to select from beyond my personal choice. The bar service was swift, and the red wine was perfectly passable. It was the quiet season in terms of volumes of people after the main festive period. The hotel hosted an incredible NYE party for us all. I personally really enjoyed the Tunisian offer, and experiencing a different culture. Clearly not everyone felt the same. This reflects on them rather than the hotel. I was particularly impressed that at the start of the NY evening the hotel management took time to thank all the staff for their hard work and efforts during the year. I'm not sure I'd want to be there in high season, but for winter sun it was marvellous and I would very happily return.

Stayed in January 2024

Food quality and entertainment programs

Staff and accomodation

Stayed in November 2023