we think that from the interior needs a sort of refurbishment and can take more measures for the cleaning aspects. it is clean yes but i would recommend better. The rest it is a very good hotel.

breakfast really good, and the hotel facilities , lots of swimming pools , good gym ,nice outdoor area superb!!.parking space really big comfortable!! security check all cars at the entrance , really good although tunisia is a very safe place. location is very good.we anjoyed our selves!

Stayed in May 2024

Spa wasn't brilliant - staff were great but it could have been warmer and the pricing didn't feel as though it reflected

Food choice was good - however would have been nice to change the menu more often so that new things can be tried. Space around the hotel was great maybe some better or more food options at the bar for snacks would be good.

Stayed in February 2024

a/c was a little weak in the room. Hotel with lots of families at the weekend (the adult thing seems to be ignored). Room needs some minor TLC.

Great breakfast spread. WiFi on the beach. Very friendly staff. 30 minute walk along the beach to the marina area.

Stayed in September 2022

Gluten Free food was not really gluten free! we had a bad day because of this.

The staff, the room

Stayed in July 2022

don’t shop anything form the hotel not friendly at all and abused

lovely staff in reception very tasty food specially the seafood was so delicious very nice pool with original design friendly staff calm beach big suite nice breakfast you will enjoy the decor of the hotel

Stayed in July 2022

The hotel is absolutely superb - right at the beachfront, rooms are spacious and comfortable, with balconies overlooking the beach and the sea. The staff is very supportive, I have myself made some mistakes with my reservation and the front desk staff Mamdouh and the reservation manager Rihab were very helpful and forthcoming ensuring we were to solve everything smoothly. The food is also quite good and you will hardly miss anything. Perfect spot to relax and refresh while looking at the Mediterranean sea. Although some facilities were under reconstruction (like Sauna), there is plenty of things to do and enjoy yourself - outside pool(s), indoor pool, hamam etc.

Stayed in May 2022

Food was very basic,

Room was spacious, reception staff were very good

Stayed in April 2024

Not cooperative staff...it is unacceptable to loose my tunisian sweet box 150 td from my room Stolen from fridge and when i complain nothing happened This is not happened in 3 star hotel Bad experience unfortunately Staff not honest at all...room service are theives and stole my box

.....

Stayed in February 2024

I like the personal, specially Mr Mohamed on reception

Stayed in December 2023

A ramp leading up to the hotel and safety bar by the toilet would have made it easier for my mom.

Our stay was absolutely lovely! The staff, rooms, food and stunning architecture of the hotel was just perfect! I highly recommend it!

Stayed in December 2023

Nothing

Clean , amazing staff , the spa and the service overall

Stayed in November 2023

It’s a scam. “Focussed Adults” does NOT mean Only Adults. Hotel was loaded with families and kids all ages

It’s a scam. “Focussed Adults” does NOT mean Only Adults. Hotel was loaded with families and kids all ages

Stayed in August 2023

Nothing so far, keep up the great work

Everything, the hotel was amazing, very calm with great location and stunning beach but most importantly I loved the remarkable hospitality, special mention to Emna Amri with her consistent smile and reactive support, she was always keen to please every guest and make his stay memorable and Amira Ben Hadj Ali who was always ready to ensure all hosts are enjoying their stay Compared with other hotels I booked this summer, Oceana stand out big time

Stayed in August 2023

Unfortunately, there were several disappointing aspects of my stay that I feel compelled to highlight. Firstly, for two days, there was a complete absence of available sunbeds. The hotel's policy of accepting guests to the "a la carte restaurant" meant that they utilized the same facilities as regular hotel guests. This resulted in a shortage of sunbeds around the pool, leaving guests without a place to relax and enjoy the amenities. It was frustrating to encounter this issue and impacted my ability to fully enjoy the hotel's facilities. Furthermore, there was a noticeable shortage of staff around the pool area. It was challenging to find a member of the staff available to take orders or address any concerns. This lack of attentive service diminished the overall poolside experience. Another major disappointment was the absence of any cooling systems in both the main pool and the relaxing pool. The water temperature was uncomfortably hot, which detracted from the enjoyment of swimming and relaxing in the pools. It would have been much more pleasant to have a cooling system in place to regulate the water temperature. Additionally, the most disheartening aspect was the a la carte restaurant. When attempting to make a reservation for dinner, I was informed of a minimum charge per person, which is against Tunisian law. It was disappointing to discover that the only beachfront dining option at the hotel had such an illegal requirement, which left a negative impression. Lastly, during my stay, I did not encounter any managers reaching out to guests to inquire about their satisfaction. When voicing concerns or complaints, the response from staff was limited to acknowledging the issues without providing adequate solutions or alternatives. This lack of customer-oriented service and absent management presence was disheartening.

The management and staff at the SPA were truly exceptional. They were extremely helpful, professional, and ensured a delightful experience. The front desk team also deserves recognition for their outstanding service and efforts to make guests feel welcome and supported. Additionally, the rooms were comfortable, providing a pleasant retreat after a long day.

Stayed in July 2023

Reception attitude is not good...

Stayed in September 2022

The food at the beach restaurant was never tasty.. Always had to return the plates be it cold or over cooked. In all my stays the previous and the current chef are taken over by what good food is all about.

Location and staff are really good

Stayed in July 2022

little expensive but worth it

I like everything about this property

Stayed in August 2022

Everything is perfect from A to Z

Stayed in August 2022

I used to come in the hotel these last 5 years but this time it was really not like a 5 star hotel. Poor staff consideration and very low quality of the room. We did have a door on our shower. I took a room with a sea view but they gave me in the beginning no sea view I had to ask for it . And then one of the room was not ready , bed not done and no amenities at all. We had to ask for it. This is not what we expect from these kind of hotel .

Breakfast was good and the.location , great beach area

Stayed in August 2022

service, hotel accomodations, appliances, nothing is good you should delist this hotel

old Infrastructrue and dirty accommodations

Stayed in July 2022

The staff is a bit detached.

Everything was awesome.

Stayed in May 2022

Excellent service during check in. Thank you Oumaima and Rihab!

Stayed in March 2022

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in January 2023