spa service is poor

food - rooms - location

Stayed in April 2024

The beach need looking after.

The view of the room’s and the facilities of the hotel.

Stayed in February 2024

Everything was good

Food was great, garden is well maintained, beach is pretty and staff was friendly and inside pool was heated (we stayed in winter). Also I really liked the design, art and interior of the public spaces. Rooms were comfortable but less stylish than public areas.

Stayed in January 2024

Too expensive

Stayed in October 2023

Nothing

Everything was perfect.

Stayed in October 2023

Unfortunately, there's no toothpaste or iron in the room. Not a big deal, but a small suggestion for next time. I didn't like the fact that the burkini was not allowed. I'm not a hijabi, but if I want to wear one one day, I can't go there anymore. Hygiene excuses are not legitimate. In Germany, there are the biggest wellness spas in the world, and burkini is allowed there. I don't think any other hotel cares more about hygiene than this resort.

The room was perfect, we found almost everything we needed and the staff were very friendly. The buffet was varied and good. What I liked most was that there are yoga classes with a great teacher and the place where you do it is so relaxing and has a beautiful view of the beach.

Stayed in September 2023

We tried to book our inclusive 30 minute massage on the first day and were told they were fully booked until after we would have left however we had to pay for a session out of hours.

Very comfortable, quiet and relaxing atmosphere. The all-inclusiveness was brilliant, food was varied and very good.

Stayed in August 2023

There are not enough places in the places in the parking.

One of the best hotels in Tunisia

Stayed in August 2023

Nice stay overall

Nice and easy to reach there

Stayed in August 2023

The food was not very good, we didn’t get value for money. Also, on the beach there was not enough staff and waiters, we had to wait for long time to have food and drinks, and sometimes there were no towels

Stayed in July 2023

We didn’t have a good location

Beautiful and clean ..

Stayed in July 2023

A little oasis in Hammamet. Most beautifull resort, great beach, good pools, great food (really, some of the best in all inclusives).

Stayed in June 2023

However, there were a few things that I disliked. - The food buffet during the weekend was downgraded, and it didn't meet the standard considering the pricing. - Another disappointment was that we didn't get to benefit from the spa and the restaurants à la carte, even though they were supposed to be part of the ‘'all-inclusive package'’ from the first day of our stay until the last day. The hotel claimed they were fully booked… -Additionally, we found it unfair that we had to pay the same price for both adults and our 8-and 11 year-old kids when comparing it to other five-star hotels

Overall, it was a good experience at this hotel. I particularly liked the location and the facilities, including the outside garden, the beach, and the rooftop bars with their music (group band Friday and Saturday) and their variety of cocktails and drinks.

Stayed in July 2023

Lack of entertainment, e.g. ping pong table

Buildings, the beach umbrellas and service, the food at the main restaurant

Stayed in July 2023

Very few trees and bushes, the site looks empty, no shadow Licking shower with water on the floor required thorough wiping after each shower taking Poor quality of toiletries Only few English speaking staffs Low quality of cocktails at beach restaurant Fresh juices only at breakfast Very few rooms have sea view, some rooms at the ground floor face parking lot Internet not stable

Meals quality was very good, nice selection Quiet site, limited animation Access to the neighboring Les Orangers Beach 4* Thanks to Fedia/sea food station, Abdelnoor/waiter, lady at the meat station at Mediterra restaurant Pools are good Cleanness at the beach and site Coordinated work of staffs at the beach Well equipped beach Accessible for persons with disabilities Professional and friendly staffs at reception

Stayed in July 2023

The SPA has a very poor service not at the level of the rest of the hotel which has a high quality service. I found the SPA staff very little welcoming, not presenting their services and not keen on answering our questions. It was a disappointment.

I liked the professionalism and kindness of the staff and the cleanliness of the rooms. The garden around is well taken care off which was very nice to see.

Stayed in June 2023

I find it discriminatory that still in 2023 hotels in Tunisia don't allow Burkinis and at the same time they asked us for a certificate of marriage before checking-in.

The place was spacious, it had really nice art pieces (including paintings of Zoubeir Turki). The garden was splendid and the food and drinks were really good.

Stayed in June 2023

lack of toiletries such as toothbrushes could have more spa options

the location the room the food

Stayed in March 2023

The Spa had only a hammam and sauna, they offer massage upon reservation but it was fully booked during my stay. Lack of water jet etc... i would call it wellness center not a spa. The staff were not that professional. Lack of indication on food, name, ingredients etc....

All in all it was good. Everything was clean, the all inclusive included everything from drinks, food, wellness center etc... Also got offered an upgrade upon arrival in the reception which was very good.

Stayed in January 2023

To be honest, the cleanness of the facilities leaves much to be desired. For example, we were quite surprised to find a cigarette butt inside a bedside table. In the room, there're quite a lot of someone else's hairs all over the place. Furthermore, in the bar, one day they could bring you a perfectly served menthe tea, and another day - a glass of wine with 3 flies in it. :(

The personnel of the hotel was exceptional. Always a pleasure to speak to them (e.g., in English, French). The hotel design is wonderful. Food was good, drinks also fine. In October, you can easily swim in the sea here: still warm enough.

Stayed in October 2022

Activities in the Winter Inside pool is small

View Food Room

Stayed in December 2022

dirty gym-rude staff

very nice garden-sea and amazing food

Stayed in September 2022

the hotel’s management obviously only renovated the lobby and other common areas but obviously not the room. I had to call maintenance 3 times in the first 24 hours: the room phone had no tonality, the aircon didn’t work and the toilet didn’t flush. the staff was rather unfriendly and lacked professionalism. then we found out the staff wasn’t paid what they were promised and with zero social security so no wonder they behaved the way they did

The garden and the sea were absolutely fantastic. the food was also very good : both in quality and in variety

Stayed in August 2022

L athmospher was awful , lack of entertainment and the staff are really very bad .

The stay was great, the food was delicious

Stayed in July 2022