Lack of WiFi in rooms Food was not always good.

The staff and the swimming pools

Stayed in October 2023

Staff looks a little bit lost, don't know to support properly. I asked for a taxi at 6:00am a day before, normally they promised that this is not a problem to organise, but next morning they were not able to call a taxi, so I was with security on the gate waiting random taxi that occasionality passed by. They gave me a bungalow instead of room, with no WIFI, not clean, poor TV channels choice, accommodation that should be totally refurbished. This is far away of European of Middle East 4star standards.

Pool and food was the only think that meet my expectations.

Stayed in October 2023

Waiters not very present. Forget your request, lack of salt and pepper. Some rooms need refurbishment.

Animation, Facilities and Beach are Excellent. Pools and Pool toilets all very clean. Plenty of sun beds with mattresses

Stayed in October 2023

The quality of food and beverages. Did not get the room we booked for the first night.

Events, shows and games

Stayed in September 2023

La plage

5 pools Tobogan Piscine eau de mer

Stayed in August 2023

The quality of the food, the hotel was too crowded, and they lacked staff which affected the quality of the service.

The nice staff and the beach

Stayed in July 2023

The facility needs a little development and renewal in general, I had some issues in the room, in the toilet, and in the shower but I contacted the front desk and they send someone to fix it. WiFi is not available in the room. The location is a little far from the central areas, port, and the airport (around 20min) cost is approximately 20 TND

Smooth check-in and check-out, In general staff, are friendly and the vibes are wonderful, as well as transportation by bus is available from the front desk to the central area of the city, also taxis are available 24 hours at the main gate.

Stayed in July 2023

Room

I had room so far from everything

Stayed in July 2023

Room was ok but tv didn't work, reception staff were great, bar staff not very friendly. Food was not great but was ok for the price

A bit run down but great pool area

Stayed in May 2023

Bar staff Beach Aqua bark doesn't work

Grand place Many swimming pools Reception staff

Stayed in July 2022

The food could have been better.

Stayed in June 2022

Air condition

Air conditioning is very bad. Stuff of the inside bar are very rude with us specially with Arabic guests

Stayed in June 2022

Too much noise at night , you can only sleep after midnight Covid restrictions aren't implied Poooooor breakfast , barely ate something w No bottle of water in the rooms .

Cheap

Stayed in September 2021

It is not renovated, despite the amazing location a lot of facilities are missing. They can do wonders with that wide oceanfront Housekeeping: unclear schedule

The location is breathtaking, a lot of wonderful pools by the ocean. And the view is wonderful. Friendly staff Variety in food

Stayed in May 2024

Everything

Nothing

Stayed in January 2024

The service especially the one at the cashier. Poorly educated Staff with no sense of service and go get and solving problems mindset. Again cashier not knowing the terms and conditions of their partners, not able to explain them and not finding solution for payments by credit card 💳 says it all.

The price and some of the food

Stayed in October 2023

Reception staff

Stayed in October 2023

The property is too old for the amount that i have paid Alots of things needs to be changed in the hotel

Djerba is a nice place but hotel is not

Stayed in October 2023

Lack of salt and pepper pots. Groups of people get priority.

The facilities, the beach, the pools. The animation team are very good. I really enjoyed the dance lessons and step aerobic.

Stayed in October 2023

Lack of safety, broken tiles everywhere especially around pool areas. While some staff are professional and friendly the majority including management are rude and unhelpful. The hotel should not be 4 star rated. The beach is full of seaweed and is not clean.

The location and some of the staff especially housekeeping.

Stayed in September 2023

Noting

No comments all was ok

Stayed in September 2023

Poor internet - no internet in rooms

Every things; pools- restaurant - lobby....

Stayed in August 2023

Everything

Nothing

Stayed in September 2023

It is too big, from the entrance to the reception is a long trip that you will need to walk if you are not with a car or a taxi. And from the reception to the room that they offered to me was another round of second trip 😔 My room was with garden view, but in reality it is with two trees. Definitely I do not recommend the main floor. The stuff inside are really quite old and broken. The toilet paper was the cheapest one and already felt in water and kept to dry. For the check out, I was waiting the receptionist to finish her unprofessional histories with another lady, then once another guy came I moved to him. The price compared to quality are far away, even it is summer season right, but it still needed to be realistic. It would be nice that we can get Iphone camera pixel in our eyes and then would be everything as the expectations.

The food was really good, available with full meal options. But this still can be a reason of a lot of food waste. The air-condition was perfect with the Tunisian summer time. Facilities to find a taxi and the reception easily help on that. Familial place where to stay, except few Arabic weird peoples you can see around.

Stayed in July 2023