STAFF

IT WAS GOOD , BREAKFAST QUALITY REQUIRE ATTENTION I COULD HAVE BEEN MORE BETTER .

Stayed in February 2024

The first ‘ standard room’ was damp & humid with smell of dust. Probably because Lome is very hot and the shower room didn’t have good ventilation. WiFi in the rooms was not ideal. Lots of disconnects. WiFi in the lobby was much better.

Very responsive staff at front desk. Addressed my request immediately. When I requested a room change they immediately switched me to a large suite with much less damp air and had great view at no additional charge. Breakfast was great.

Stayed in February 2024

It was a bit expensive. Lack of room service.

Location - across from the beach restaurants and close to town, with a nice view. Calm, attractive and efficiently run. Spacious, comfortable room. Nice breakfast buffet.

Stayed in December 2023

The place was clean and the staff were friendly

The staff were very friendly. They made the stay comfortable.

Stayed in October 2023

TV no much channels and some are not working

The location, food

Stayed in August 2023

The rooms and the restaurant was ok. The location and surroudings are more than unsafe so you are stuck in the hotel

The staff

Stayed in August 2023

nice garden with bar and good location across private palm beach; large comfortable room with AC

Stayed in July 2023

Ok, it's not a 4 star hotel by international standards (3 star would be more accurate) based on the furnishings, etc. But the attentive staff and sense of calm made up for that. Breakfast is adequate but the selection is not vast. Nothing really to complain about.

Customer service here is better than many hotels in the region. Staff are friendly, and go out of their way to provide a good service. The shuttle bus was clean, efficient and on arrival, the hotel rep at the airport provided complimentary water whilst waiting for the shuttle. Nice little touch. WiFi was good too.

Stayed in May 2023

Breakfast and restaurant menus could be improved

I like the location, especially the view of the sea and the ships at night

Stayed in April 2023

Breakfast was quite basic, especially fruit (although one day staff made an effort to provide me with a proper fruit platter). Restaurant was average, menu quite limited. Also missed the lack of vegetation and open air space (there's a small garden, but not much going on there - meals are always served indoors)

Rooms are very clean, bed is comfy and wi-fi is good. Pool is small but nice. Staff was also hospitable and nice, although a bit of extra training would be helpful

Stayed in March 2023

Pleasant staff ready to assist

Stayed in March 2023

Wifi was sporadic.

Nice location by the beach, clean and spacious rooms.

Stayed in March 2023

The monotony of breakfast with very limited choices. The restaurant could also be improved to include more dishes on the Menu

Being able to watch the scenery of ships lined up at night to enter the port. The view is perfect at night. The Staff, especially the Cleaning crew went beyond the call of duty. They were flexible in their tight schedule and often allowed me to relax and extend my hours of sleep without being disturbed. The Reception Staff would also call in the morning to make sure I do not miss Breakfast. I think this was remarkable and speaks volumes about the Hotel caring about its guests.

Stayed in November 2022

The internet connection was very poor and unstable, which made it difficult to work and have business calls.

The rooms were very nice, clean and spacious. The staff was very friendly and helpful.

Stayed in October 2022

Breakfast -Limited selection but delicious Rest of my choice of meals were wonderful!

Stayed in August 2022

the restaurant menu was poor.

location clean room good location

Stayed in March 2022

Awesome

Large clean Room

Stayed in February 2022

You cannot eat outside food in the hotel. Hotel food isn’t good. So unless you’re ready to eat out after heavy work, don’t bother. Some old guy and a girl at reception were kind of rude.

Rooms are big and kept well. Location is beautiful and hotel facilities are good. Couple of Young guys at the reception are good and very helpful.

Stayed in April 2024

1- Longest checkin time ever. It took 42 mins to complete checkin and staff weren’t bothered about completing the checkin in time for our first business meeting. 2- I booked rooms with beach view but I got booked into a room with city view. Not the same thing. 3- This hotel doesn’t allow food up into Guest rooms. No food is allowed beyond the lobby/ the restaurant. It would be nice to note this on the website, especially for families. 4- Breakfast is inclusive but limited options and same menu every morning I was there. Lunch and dinner options were limited too. 5- If I had to rate this hotel’s customer service rating, it would be 2/5. Their responses to emails take 24 hours even for reservations, and for enquiries. My institution kept calling to request responses to our emails. We had to send reminders after earlier emails.

The location was good. The rooms were comfortable The Senior Manager, Elisée was great at finding solutions and moving the queue along. He acted quickly in replacing a damaged AC after 4 hours on the heated room.

Stayed in March 2024

Run down facilities.

Location was good. Close to busy street, easy to navigate the city

Stayed in November 2023

The food

Location, Staff and facilities

Stayed in December 2023

Wifi not as good

Space of rooms

Stayed in November 2023

Nothing

Excellent in every way

Stayed in June 2023

They should add some vegetarian dishes to their menu. Also could improve on their breakfast But otherwise the staff was caring.

Very cooperative and friendly staff. Everyone at hotel cared for you. They went out of the way to make my stay comfortable Would like to stay again

Stayed in April 2023