Excellent hotel and was given best treatment

Stayed in May 2024

Nothing

Great environment and excellent service from the staff

Stayed in May 2024

I loved how quiet and clean it was! The pool was luxurious and the beds were amazingly comfortable.

Stayed in May 2024

Everything was perfect , clean and staff was exceptional

Stayed in May 2024

Not enough supply of towels and toilet rolls

The set up, customer service was exceptional, the food at the restaurant,the cleaner, the fresh and cozy smell and beautiful view and loveable atmosphere.

Stayed in May 2024

Nothing. All was 100% perfect

Everything. It is one of the best hotels I've been to worldwide in terms of location, staff, customer service, cleanliness, food, ambience, pool etc..

Stayed in April 2024

I love everything about this place

Stayed in April 2024

I mistakenly chose the wrong room during my booking, and when explained i was offered a quick solution. Roland, the hotel manager, Nassim, the restaurant manager, and the whole staff were amazingly warm and welcoming. It was only my second stay at this hotel, but it felt like home with all the kindness and the attention received. My suite was beautiful, well equipped, clean, with a nice view on the sea. I strongly recommend this hotel.2

Stayed in April 2024

Price

The location of the hotel is excellent, especially for accessing transportation, like the sea coach. The amenities provided were fantastic; the fridge, air conditioning, washing machine, and microwave were very convenient. The inclusion of plug adapters in the room was helpful. The hotel was impeccably clean, both inside the rooms and throughout the premises. The cleaning staff did an exceptional job. The customer service was also very good. Although we didn't initially receive the exact room we booked, the hotel staff were accommodating. During our stay, we met Raymond, one of the managers, who took the time to introduce himself and chat with us. While there was another manager who assisted us in changing rooms, he didn't introduce himself. However, he was helpful and a nice guy. The breakfast menu could offer more variety, especially for guests staying longer. We mentioned this to Raymond, and he mentioned that it's something they're working on. Unfortunately, breakfast couldn't be delivered to the room, but you could pick it up from the restaurant. The pool was enjoyable, but having a lifeguard nearby for safety would be beneficial. Security was top-notch with 24/7 coverage. Both the bellboys and security staff were commendable, deserving of better pay and breaks during their long shifts. The restaurant staff, especially Sulieman, provided excellent service. While I can't recall everyone's names, the cleaners, bellboys, and security personnel truly contribute to the hotel's ambiance. Nassim, the food and beverage supervisor, was also great, and the complimentary desserts were a nice touch. Compared to other nearby hotels, The Lead Hotel sets a high standard. I'll definitely return, especially when the hotel expands. Raymond, I'll eagerly await an invitation to the rooftop bar's opening.

Stayed in April 2024

It would be nice if the restaurant offer included some Sierra Leonean dishes.

The Lead Hotel is amazing and we highly recommend staying there. It is nicely located by the beach, very clean, with all amenities of high quality. All staff is exceptionally friendly, helpful and professional. We would like to send special thanks to Mohamed S, who works in reception. He was always very professional and went extra mile to help with our requests, including last minute vehicle booking and extending our stay. He made sure that we were welcome and safe. Abdul Karim, working at the bar pool, has been great with our daughter and is very kind. Our driver, Alpha, acted also as a security guard for us, to ensure we are safe and gave us a lot of useful advice. The managers were present on site, in case we had any queries.

Stayed in April 2024

Lack of parking spaces during evening hours.

I like the room size, and location. Staff were very helpful and friendly. Facility was secure and accessible to the main Lumley beach and attractions.

Stayed in April 2024

The environment is so clean and friendly.

Stayed in April 2024

N/a

The first good thing to note about The Lead hotel is excellent communication. As soon as we made a booking, the hotel contacted with helpful advice. They responded to our queries in very professional matter and very quickly. The hotel staff is very polite and helpful. The reception staff is exceptional. The manager Alain is always around to help and give advice. The hotel is excellent with all the amentities, including the pool, the gym and the restaurant. The place is very secure, with security 24/7. The wifi is quick. We also rented a car with a driver from the hotel. It was very good, with the driver guiding us through The African way of doing things, safeguarding and haggling for us. I would definitely recommend it.

Stayed in April 2024

The check-in time was late in the afternoon

The surroundings and the room were quite nice

Stayed in January 2024

No complaints at all about this excellent hotel.

The Laed lives up to its name. I think it sets the standard for other hotels in Sierra Leone. Excellent meals with a range of options, consistently well prepared and fairly priced. Staff are well trained and courteous. Hotel management is attentive but not intrusive. This is an excellent hotel for business and holiday travellers. We all need a hotel that offers a safe, well managed, spotlessly clean and well approinted hotel when travelling - you will find all of this at The Lead.

Stayed in March 2024

The staffs are always willing to help Just a call they are ready to attend to your needs even at night,

Stayed in March 2024

The Lead hotel is nestled along the picturesque beachfront of Sierra Leone. The hotel's stunning location added a special touch to my experience, offering breathtaking views and easy access to the beach. The spacious room was not only beautifully appointed but also provided ample space for relaxation. The breakfast spread boasted a wide variety of options to suit every palate. The highlight for me was undoubtedly the amazing pool, perfect for serious swimmers, and the fully equipped gym, allowing for a comprehensive workout regimen. Moreover, the attentive and friendly staff further enhanced my stay, making me feel welcome throughout. I highly recommend Lead for anyone seeking a luxurious beachfront retreat with exceptional amenities and service.

Stayed in March 2024

The manager Alan was very helpful and is very hands on. He was always very approachable and pays attention to details and immediately sorted out any issues The hotel has a lovely ambiance and is very good value for money

Stayed in March 2024

I loved everything

Beautifully finished. Stylistic. Beautiful pool and surrounding gardens. Right in the beach. Stunning views. The food was excellent, the rooms spacious and comfortable. But…by far the best thing about this hotel is the staff. The entire staff went above and beyond to help me whenever I needed it. Always friendly and polite. The venue is gorgeous on its own. But the staff really make it. I will definitely return.

Stayed in March 2024

Customer service was exceptional. Room quality was excellent

Stayed in March 2024

Toilet is a little small, compared with the size of rest of the rooms.

The lead is brand new, clean, with a nice garden. Room was spacious and nicely decorated. Restaurant is great - good food with variety of choice. Pool has a very nice view and set up.

Stayed in February 2024

The sea view

Beautiful place will love to visit again

Stayed in February 2024

Very friendly

Stayed in January 2024

Cleanliness and staff was very friendly

Stayed in December 2023