Reviews of Sierra Palms Resort 4 stars
75 Lumely Beach Road Aberdeen, Freetown, Sierra Leone
#9 of 14 hotels in Freetown
Guests' ChoiceReview score
Based on 155 hotel reviews
Score breakdown
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Cleanliness
7.5
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Comfort
7.5
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Location
8.8
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Facilities
6.9
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Staff
7.7
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Value for money
6.7
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Free WiFi
7.3
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Reviewed: 27 April 2024
Jagdeesh
Ghana6 reviews2 helpful votesVery goodNice hotel location with very nice restaurant and staff
Stayed in March 2024
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Reviewed: 18 March 2024
Douglas
United Kingdom21 reviews1 helpful voteVery goodLocation
Stayed in February 2024
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Reviewed: 7 March 2024
Jenevieve
United Kingdom6 reviews“Good”The amenities. My mum had to call reception in order to receive a working kettle and tea + coffee amenities (+ sugar and milk). It came pretty promptly (5mins) but should not have had to request this in a standard room. Also, there was some dirt on the outer sheet of my bedding. Could not be asked to change it once I realised it, as I didn’t realise until upon my return from my outing, after checking in and stepping out for the evening, it was pretty late upon my return and had an early start for a wedding.
The view during breakfast was lovely.
Stayed in December 2023
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Reviewed: 23 February 2024
Zoltán
Hungary11 reviews2 helpful votes“Nice wiew from the restaurant and from beach front rooms.”Then had power shortage often. Therefore was risky to use elevator. Breakfast was a bit poor.
The location and the fact that the price is about the level of the service.
Stayed in February 2024
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Reviewed: 19 October 2023
John
Sierra Leone1 reviewPleasantthe shower space was too small
it would have been an excellent review if they had not run out of coffee .
Stayed in October 2023
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Reviewed: 15 October 2023
Agudelo
Sierra Leone1 reviewGoodBad AC Bad wifi connection
Stayed in September 2023
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Reviewed: 18 June 2023
Frederick
United Kingdom1 review“Was good though some things could be improved”Balconies facing the sea
Closeness to the beach bars and restaurants
Stayed in May 2023
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Reviewed: 19 April 2023
Bintu
Liberia4 reviews“cool”food
location
Stayed in April 2023
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Reviewed: 8 April 2023
Dr
Liberia1 review2 helpful votes“Good”Old towels and stained bedsheets
Location and quietness
Stayed in April 2023
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Reviewed: 28 January 2023
Francis
United Kingdom33 reviews4 helpful votes“nice hotel but reception staff need to improve their customer service”customer service was poor
the location overlooking the beach
Stayed in January 2023
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Reviewed: 29 December 2022
Wimbledonbaby
United States19 reviews1 helpful voteVery goodThe location and Restaurant
Stayed in December 2022
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Reviewed: 23 December 2022
Francis
United States4 reviews1 helpful vote“Was good!”There was no soap to take shower with. Expensive!
The staff were helpful
Stayed in December 2022
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Reviewed: 22 November 2022
Mislav
Croatia7 reviews2 helpful votes“Not nice as on the photos”I know that it’s not Europe, but it's not possible to rate this with 4*, in my opinion 3* is too much. The crew at the hotel is nice, but hotel itself requires a lot of work.
Stayed in November 2022
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Reviewed: 17 November 2022
Antonio
Croatia60 reviews10 helpful votes“Freetown is a bad place for vacation, beach is dirty, pool is dirty, the Reception staff is GOOD!”Everything else - Rooms and bathrooms are dirty, The swimming pool doesnt seem to be filtered (water below skimmer level), Beach and sea are dirty so nobody swims, no SPA or other things to do.
Location is great although Freetown itself is a bad place to visit! Reception staff is greatly helpful and professional - european level
Stayed in November 2022
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Reviewed: 14 November 2022
László
Hungary21 reviews1 helpful votePleasantSlow recepcionst. Not so clean, the elevator was wrong.
Wiev to the ocean
Stayed in November 2022
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Reviewed: 30 August 2022
Lucy
Sierra Leone1 reviewVery goodOur first shower didn’t have warm water so after we had unpacked we had to move room. Then the second bathroom the shower would fall on your head so you had to hold it. Nothing major, the rest was amazing!
Stayed in August 2022
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Reviewed: 7 August 2022
Stephen
Côte d'Ivoire2 reviews1 helpful votePleasantThe breakfast lacked diversity
The staff was great
Stayed in July 2022
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Reviewed: 30 April 2022
Leslie
Sierra Leone2 reviews2 helpful votes“An excellent hotel, just don’t use the restaurant.”The restaurant was unhygienic and the staff there little better. Dirty plates and cutlery, flies everywhere, the breakfast buffet was really dismal, and a bout of food poisoning to top it all off.
Good location, nice and comfortable rooms, excellent staff.
Stayed in April 2022
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Reviewed: 1 April 2022
Douglas
United Kingdom21 reviews1 helpful vote“Overall a very nice place and I will stay there again 1”The breakfast was a bit poor and lacked imagination, also there was no milk in the room and getting Bar/room service after 11 pm was near impossible. In another hotel I stayed on arrival they served a platter of fruits.
The room Staff and the lift which showed how much energy it was using
Stayed in March 2022
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Reviewed: 30 March 2022
Leslie
United Kingdom2 reviews2 helpful votes“Pleasant and stress free.”Having the lift out of service for half a day wasn’t ideal.
The room was neat and comfortable, with an excellent view of the mountains.
Stayed in March 2022
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Reviewed: 11 March 2022
Osman
United States5 reviews“A good family experience, and the staff were very courteous and helpful.”The rooms are not updated and you can see stains on the walls. The cleaners do a very good job to clean the rooms, but you can see that the rooms needs updating.
The location, and the staff were very helpful.
Stayed in March 2022
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Reviewed: 1 March 2022
Denise
United Kingdom1 reviewVery goodThe bathroom was not in the best condition, water would become scalding hot in matter of seconds and I was burnt on the first night. Very dangerous for little children. TV Remote didn't have batteries although I reported it to reception it wasn't replaced. The selection of food available for breakfast was not consistent, hot food were not kept warm so if you were not first done you would have to eat cold food. It also wasn't covered well, utensils dirty, struggle to get a cleaning cup to have tea in. On 2 mornings bowls were not available for cereal so we were given foil takeaway containers. Supervising staff create a weird atmosphere where it was very easy to see they managed the serving staff poorly, almost as though they were bullies. Made it uncomfortable.
I liked the staff and the location was perfect. The fact that we had Air conditioning at all hours was also very helpful.
Stayed in February 2022
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Reviewed: 16 February 2022
Shirley
United Kingdom1 review“I find the staff exceptionally pleasant. housekeeping and reception were very helpful. I felt very much welcomed.”the restaurant food and variety of food wasn’t that great. Needs improvement.
clean, comfortable and easily accessible
Stayed in February 2022
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Reviewed: 25 January 2022
King
United Kingdom4 reviews“A pleasant stay with a beautiful view.”Breakfast not really good. Lift was under maintenance quite a lot. Big event meant a lot of noise at night. Management did assure they are no longer accepting bookings for such events.
Location great. Staff very helpful. Rooms generally clean.
Stayed in December 2021
