The hotel has no HeliPad; you have to use the one from Kempinski and book additional transfer. Upon arriving at the reception, it was extremely crowded. I believe we were unlucky as several flights arrived at the same time. We chose a table ourselves, no one came to us. After 30 minutes waiting, we received our welcome drinks. It was only after the crowd dispersed that we were able to get someone to check us in. The service in the restaurants was disappointing, especially during breakfast. The staff seemed disorganized and poorly trained. Multiple waiters approached us asking the same questions, while we waited for our coffee for 20-30 minutes. Additionally, we found worms in the plants at our table in the restaurant by the pool. The management tried to improve the impression by excluding some dinners from our final bill. Cleaning sometimes only occurred in the evening, so whenever we returned to the room after breakfast and the beach around noon, it had not been cleaned.

The property is a real gem, beautiful beach and amazing villa with an ocean view! I was initially concerned about room safety (we have a 3.5-year-old kid), but everything was well prepared (safety grid, bed). Our daughter was welcomed at the reception by a lady from the kids' club, got a present - something we've not experienced before. There were plates with teddy bear cookies and complimentary juice for her in the room, a nice touch. The kids' club and kids' menu were also good. The buggy service worked perfectly; despite all the action, we never had to wait long. The Saturday buffet was one of the best we've ever had, with a great selection of seafood, grill options etc. I particularly liked the idea of having a barbecue on the beach, where you could grill your lunch in big green egg. We also enjoyed the sushi dinner very much. Nice complimentary activities such as yoga, circle training, an interesting workshop about the reef and its inhabitants, led by local biologists. The spa has a breathtaking view over the resort and the lagoon, and you could come for sunset Champagne and enjoy the experience. Overall, it was a fantastic stay!

Stayed in February 2024

Room cleaning was not up to standards. Please white wine must be served cold!

Very nice room and location. Good choice of restaurants. The beach is awesome with good snorkelling opportunities

Stayed in March 2024

Need suit upgrade

View

Stayed in January 2024

We enjoyed everything! Staff was super helpful in each department and we felt like at home in this paradise. Would be back! Special thanks to Bardha for the treat for our anniversary

Stayed in January 2024

For an upscale place with an upscale clientele, the payment system is a bit odd. They block an amount on your credit card as most hotels do, but at checkout, they don’t immediately reverse the charge. They then say that it’ll be returned in 5-7 business days. 99% of the hotels I’ve stayed in refund the amount immediately. After I checked out, I stayed at the Hilton Northolme and they didn’t block any amounts on my credit card.

One of the best breakfasts I’ve had at a hotel.

Stayed in January 2024

Their prices for dining within the property was over the top and not good value for money. €450 for a buffet for two without alcohol consumption seems to excessive.

Everything really.

Stayed in December 2023

the beach!

Stayed in October 2023

Very clean and large room

Stayed in September 2023

Always surprised by the bill at the diner (because taxes etc were added to the price: +10 and +15%). I would advice to use ALL inclusive prices.

Kind and helpfull staff, relaxing atmosphere, good food, clean, beautiful, easy communication via WhatsApp, large private villa

Stayed in July 2023

Bad smell in the bathroom.

The Beach seems much beautiful more than the picture, the staff is so friendly, has high privacy.

Stayed in July 2023

Nothing

Everything was amazing

Stayed in July 2023

It is a little bit costly, but if you forget about the money, everything else is great! We had a flight early in the morning, but they provided early check-in and late check-out without additional cost, which was very nice!

Stayed in June 2023

nothing

Their reception was top nutch same, friend and welcoming

Stayed in June 2023

A little bit outdated villa, but still ok.

Great beach, great staff (thanks to Rustam!). Great place for a beach holiday. Lots of greenery in the area.

Stayed in June 2023

nothing

Staff is amazingly kind and professional. Facilities are always clean. Management and every one were very responsive and attentive to all of our needs. Beach, view, and restaurants are incredible. Special Thanks to the GM Renan Astolpho, and Front Desk Manager Ashley Hagins for their professionalism, and courteousness. Also, Chef Hassan Ahmed and His assistant Mohamed Alsayed for their accommodations and always meeting our requests. I don't think i can say any thing bad about any one there, and i am sure many will be missed, but wanted to thank those we dealt with the most: Buggy Drivers: Vincent and Immanuel House Keeping: Bertina Alphonse, who is very thorough and always made our villa smells like heaven Kanal Cafe: Fabrina and The shisha person, the bar tender unfortunately forgot their name, Kevin Louise and Keven Leone Our favorite SPA TherapistsL Melissa and Elirose Front desk: Jospeh, Ashraf, and Sobhi.

Stayed in May 2023

There is a lack of variety in food options, for example, there are no Italian restaurants.

everything was really nice in this hotel and very clean it’s the best sea and beach on the island

Stayed in February 2023

Nothing

Everything

Stayed in April 2023

Slow service

Almost everything

Stayed in April 2023

The hotel don't have night animation

Everything

Stayed in February 2023

Nothing that I disliked

Everything about this resort is great !

Stayed in February 2023

The view of the room was amazing. Sunset with a glass of champaign on the rooftop of the Spa was unforgettable. It was a dream holiday.

Stayed in December 2022

Over priced resturants Slow buggy service a few times House keeping were not as clean as expected

The view The villas The overall experience

Stayed in December 2022

Nothing to mention

The outstanding resort and extremely friendly and accommodating staff.

Stayed in December 2022

I didn’t like the fact that there wasn’t much for me to eat as a vegetarian. We resorted to eating the same stuff every day. Four seasons must cater to there vegetarian/vegan guests. Not everyone eats meat and fish, be a bit more forward thinking especially with veganism on the rise. The prices for food and drink are absolutely ridiculous. I don’t normally ever check prices for things when I’m on holiday, but I was in absolute shock with the extortionate pricing. Food and drink cost double if not triple than those prices you get in London or new York. Awful. I have read some reviews about overpriced food and drink along with food standards. Management have said they are looking in to it. But obviously haven’t. Not great management. It would have been great if the hotel told us a bit more about hotel amenities, we never knew some of the boat activities were complimentary.

Amazing room with views. Hotel staff were incredibly kind and genuine, they went above and beyond. Beach was breathtaking, a beautiful hotel. Want to highlight again, amazinggggggg stafff!!!!

Stayed in October 2022