Nothing

Excellent staff particularly Mr. Jean paul

Stayed in April 2024

The defect door of the shower and the tap of the sink splashing out.

The suite and swimming pool.

Stayed in March 2024

n/a

great choice with quality fruits

Stayed in March 2024

The breakfast options were limited and the shower didn't get hot enough

Beautiful views from the City View suite.

Stayed in December 2023

I requested the airport pickup but didn’t get picked up on arrival

The location, cleanliness, friendliness of the staffs. The type of room i booked was all occupied so they upgraded my room with a very nice view.

Stayed in December 2023

The human capital is lacking behind the level of facilities. Slow check-in with issues with my online reservation. Slow service and communication issues with the roof-top restaurant, in-room service and breakfast staff. It doesn't matter if you have so many staff if they are just chatting among themselves and unaware of guests. Breakfast is underwhelming. They don't know how to cook eggs (over easy? what?). You have to ask for a coffee ( no self-service here) and it comes ages later when your are done eating. Breakfast choice is not impressive if you are used to international hotel stays. Dry muffins, papayas and fried fish.

Good hotel in a great location - you can walk to all downtown locations easily which is great. Room and facilities are new and up to international standards. Wifi was good and working without hassle. Really comfortable bed, large bathroom and soft towels.

Stayed in November 2023

Food options could be more for vegetarians. Toilet privacy - if you have a guest in the room - Its annoyingly transparent and blinds don't work :(

Overall value for money,

Stayed in November 2023

All was good

Perfect central location. Hotel in good condition. Good breakfast

Stayed in November 2023

During my visit, I chose a double room with a mountain view and a balcony, which was a mistake. First, the balcony does not correspond to my imagination. That is a shared terrace with other guests. I prefer private balcony. Second, Mountain View no longer exists. The building of Ecobank is there and another building is being built. As a result, it is an unsatisfactory city perspective. Finally, the hotel provided me with a bed that was composed of two single beds. It's a clever method, but I prefer a proper double bed.

Breakfast is rated higher than at other hotels. It, for example, serves Fried plantain and a trio of vegetables. In addition, the barista makes excellent coffee.

Stayed in November 2023

The air conditioning system. It was not cooling sometimes.

The breakfast was good. The location was serene. The staff were simply amazing.

Stayed in October 2023

The air conditioning in the bedrooms do not cool. I complained but it didn’t make a difference

It was clean and central enough for me to move around easily

Stayed in October 2023

That I had to share a cab with a stranger on my way to the airport after paying 25dollars and I wasn’t told

Location and breakfast was okay

Stayed in October 2023

The lady at the reception wasn’t really welcoming. She seemed bored or even annoyed… She didn’t give us any informations about the facilities, how to acces the pool or gym, time for breakfast or where were the restaurants…

The room was nice. We had the view on the city, and the bath separated from the shower. The pool on top is beautiful and warm! We really enjoy swimming and watching the sunset. The restaurant is also good although it isn’t open air.

Stayed in August 2023

There was a lack of hot water for more than a day and the air conditioning was not very cool, so the room felt uncomfortably hot at times.

The stay was very good and staff were very helpful and welcoming. The breakfast and room service were good, the facilities were very clean and well located.

Stayed in July 2023

I have no complains everything is perfect but I love to bath with very hot water and it seems they intentionally regulated the temperature of the water in the bathroom. It wasn’t hot enough for me.

I loved the cleanliness and interior of the bedroom where I stayed. I loved the bathroom as well, everything about the hotel trips me. It’s a really nice and beautiful environment. The staff treated us very well and they helped me organize a small birthday party for my husband while we were at the property. It was really beautiful and nice.

Stayed in June 2023

The breakfast was good but could’ve been better and we were told twice by staff that the breakfast was closing at 10 whilst eating, this made us feel like we had to rush.

Room was extremely comfortable and quiet, we were upgraded to a suite which was perfect and a nice touch. staff were really helpful

Stayed in December 2022

Staff was generally nice and helpful but once or twice offered cab rides for a much higher price than warranted. When I laughingly reacted to their estimates by stating it was too high (and I knew it was too high), they agreed and went lower. The air conditioning in the room was either not adjustable or did not properly work, so the room was not cooling off noticeably. I visited in early October so during the day it was getting a bit toasty but not awful either.

Pretty much everything was great: the room and the view, the quick reaction from staff and maintenance when I thought I had a plumbing issue in the room, breakfast was great, the restaurant had decent menu and very well-prepared food, view from the rooftop restaurant is spectacular. The pool is not as small as it seems and is warmed so swimming at 7 am is quite nice. My room was just by the elevators, and I was initially worried but I never heard any noise coming from the corridor.

Stayed in October 2022

curtains don’t block out all the light at night so sleep quality affected

Excellent location. Easy access into CBD and safe side streets

Stayed in October 2022

The water is not hot. it’s lukewarm so the shower experience can be greatly improved by the management of the hotel.

The rooms are modern, spacious and clean. The rooftop pool is heated which is good. The food and its preparation can be improved.

Stayed in October 2022

N/A

Spacious rooms. Beatiful view of Kigali. A decent breakfast with enough variety. The hotel staff are very polite and helpful in every way.

Stayed in October 2022

Shower doors, even tho they clean after

The shower doors are not my best designs, water leaks a lot during the shower.

Stayed in August 2022

Forget to refill water bottles during the 2 last days of stay.

The bed was confortable.

Stayed in July 2022

glass between the bedroom and the bathroom doesn’t allow for complete privacy Driving in and out of the property is tight and difficult

Location and room size

Stayed in July 2022

The rooms had weird smell, probably plumbing issue, the rooms can get hot midday as it's facing the sun

The area was good, the view on the Rooftop resturant was beautiful. Mr Daniel at reception was very respectfull and accommodating to our requests. The buffet had alot varieties and it was good for a vegetarian like me.

Stayed in July 2022