It could do with some maintainence - new signage, new menus (these are dog eared and dirty) and a face lift for the reception area because it presents as quite run down and tatty - but this could be easily fixed quite inexpensively and greatly improve the atmosphere.

Very kind and helpful staff, lovely balconies with views across Kigali, good breakfast and comfy bed -quiet too. I enjoyed my stay. Kind staff waited up for me to check out at 12.30am and made me coffee to take in my thermos, and ensured I got in my cab to the bus station.

Stayed in February 2024

The eggs

There should be variety to choose from. Include African/local food

Stayed in December 2023

They don't have comfortable or luxury facilities in the rooms. Just basic and classic. However, everything is very neat and clean.

Amazing Environment and location. Great, tasty and affordable meals. Very neat rooms and environment.

Stayed in October 2023

Although central, the hotel is on a dirt road that is poorly lit at night (but safe nonetheless). On foot, it is a 15-20 minute climb up to the center of Kigali. The room and bathroom were functional, but not particularly modern.

The hotel has a wonderful terrace that looks out over a valley: I typically worked there, and ate breakfast and (often) supper there too. The staff were very welcoming, and most accommodating (e.g. on the last day I checked out, and left my bags at the hotel; they offered to let me shower when I came to pick up the bags). The location suited my purposes. The chef makes very nice salads. Breakfast - I chose coffee, omelet, toast, and fruit - set me up for the working day.

Stayed in October 2023

Wonderful staff, good breakfast and beautiful view

Stayed in September 2023

The street to the hotel is a disaster, we didnt have electricity in the room for a long time while rest of the hotel had.

The room was nice and comfortable, very friendly staff, there is a laundry service, nice breakfast.

Stayed in September 2023

Infrastructure (electricity and water)

Very friendly staff. Excellent breakfast and dinner.

Stayed in September 2023

Infrastructure like water and electricity needs attention, to say the least.

Very friendly staff

Stayed in September 2023

I had a very comfortable 2-night stay at Step Town. The hotel is not far from Kigali city center, & the area where the hotel is located is quiet, safe, & has nice views over Kigali. The staff was warm and very welcoming. The room I stayed in was clean & comfortable, and the place had a relaxing vibe. This was perfect as I was very tired & sore coming from my strenuous gorilla trek in Uganda just the day before, then crossed the border from Uganda to Rwanda the next day. This hotel was exactly what I needed for my much-needed rest. The onsite restaurant serves breakfast, lunch, & dinner. The breakfast that was included with my room was plenty & delicious, with eggs, toast, fresh fruits, fresh coffee, & juice. They have a good menu selection so I ended up having lunch & dinner here on my first day. The food & service were excellent. Wifi on the property, including the room, was also excellent. I highly recommend this hotel to anyone staying in Kigali for a couple of nights or more.

Stayed in July 2023

None

It is a clean and quiet place. The food is great.

Stayed in July 2023

It was just too warm in the rooms at night, even with the fan

Uniquely full list of amenities! Mosquito nets, screens on windows, fans, fridges, restaurant on site, and an amazing manager and staff who helped us with our large group in every way!

Stayed in August 2023

Clean and comfortable motel in central location near the city centre. Outstandingly friendly and helpful staff!

Stayed in July 2023

Very small room.

Good location and very friendly staff. Fair price as well.

Stayed in July 2023

Hotel is about a 15-20 minute walk to most things- a bit isolated. However, the friendly staff and good kitchen is noteworthy. Also, motorcycle taxis are inexpensive by US comparison.

Very nice staff. Good cook/chef on site. Meals tasty and reasonable by US standards. Staff helpful in visiting Genocide Museum and other spots of interest.

Stayed in July 2023

Nothing

Everything was great from breakfast to room and staff. The staff were very friendly and hospitable, especially Emma who gave us all feeling of home. The rooms are great compared to the price it's really a good deal. And they arranged transportation for us

Stayed in May 2023

all good

Very handy location for town.

Stayed in March 2023

The location was worse than expected, not knowing the city well. walking is a big problem because of the streets. You must walk at least 1 km to go anywhere. There are not many motorcycles around. I recommend requesting at reception.

The staff is very attentive and friendly. The room was very comfortable for the price. The view is very nice and the breakfast is very good.

Stayed in April 2023

Rather isolated if you have to walk, but some friendly bars opposite the hotel

A cosy and friendly hotel. Very nice and helpful staff, good breakfast and good dinners in the restaurant.

Stayed in March 2023

All my meals were in time and as in the menu except for my very last one where I was told some ingredients were not available when the meals were being delivered. So I suggest that guests should be told when they order that what they want is not available.

The breakfast was deliciously fresh especially the fruits which is my favorite breakfast. The manager and his staff friendly and helpful. The location was a bit out of town than I expected, but its tranquillity compensates for that.

Stayed in March 2023

--

Nice staff, comfortable room, good breakfast, close to the city center.

Stayed in February 2023

Delicious fruit with breakfast. Excellent Rwandan coffee! Centrally situated

Stayed in October 2022

Great location, and value for money

Stayed in October 2022

Very good location, and value for money.

Stayed in October 2022

Both home service and service in the restaurant were very slow. The approach road to the hotel was very bad, especially for the bus in which we arrived.

The quality of the food was good. The view from the various levels and vantage points was great. The staff were very helpful - advising and arranging for transport in Kigali, printing out documents etc.

Stayed in September 2022