Menu choice was limited, but we have to admit that we arrived late just before closure of the restaurant.

Verg accommodating and friendly staff. We arrived late. Secure premises.

Stayed in February 2024

Water in shower was supposed to be warm but it was cold

Breakfast was not bad

Stayed in October 2023

Only 2 TV channels and in French.

Location, cleanliness, comfort and value for money is good. Hot water is available, no air conditioned. Quiet place, option for rooms with balcony

Stayed in August 2023

The guy we checked in wasn’t service minded. Paying by card was a problem. Paying with dollars was a problem. And didn’t share breakfast wishes with colleagues.

Location was near to the beach

Stayed in August 2023

Very slow to get food from restaurant And a very limited variety for a vegetarian

Great staff. Great location Nice hotel

Stayed in June 2023

The hotel needs some renovation

The hotel was good for the price paid

Stayed in June 2023

The first time I stayed, I didn't like the bathroom. The shower was installed for someone less than 1.60 meters tall. And they never leave the plug for the bathtub in the room.

The staff is very helpful and attentive. The breakfast is very good. The bed very comfortable. The location is good because it is in front of the lake, less than 150 meters from 3 restaurants and a disco.

Stayed in January 2023

The water was a bit iffy. Sometimes it was nice but others the temperature was cold and the pressure not good.

Everyone at the hotel was so nice and helpful. They gave us suggestions on things to do and and helped with arrangements. The food was very good and the grounds were beautiful.

Stayed in April 2023

Location

Stayed in March 2023

No lamp next to the bed. It would have be nice to have a towel for the hands and in the bathroom next to the shower as there was water everywhere on the floor without it. A curtain for the window in the bathroom would be also a good idea. The breafast was nice and all, especially in the garden : however, it would be great to do not have your plate taken away as soon as you finishing it, or barely finishing it :)

It was a nice stay, it is easy to go around from the hotel. And the hotel has a nice garden. The manager is really nice and helpful.

Stayed in March 2023

its ok

Good location and friendly staff

Stayed in February 2023

A long way from town. Uphill walk.

Location on Lake Kivu Breakfast in attractive breakfast room. Good breakfast Attentive staff

Stayed in January 2023

Early check out at 10am and they call a number of times in the morning to alarm you.

Great location, double beds for the twin room, comfortable.

Stayed in January 2023

water system not too good, low pressure water when taking bath

situated near the lake, nice garden and walking distance to the lake bars

Stayed in October 2022

The shower at the bathroom

Stayed in August 2022

Noise during the night; only one table at the side of the bed

Garden, staff

Stayed in July 2022

Clean hotel in good condition ouside of Gisenyi, near of the beach, with simple but good breakfast.

Stayed in June 2022

The hotel is good.

Stayed in April 2022

amazing stay at this hotel. very well placed in the front of the beach. very nice restaurant and rooms are very clean. the staff is very helpful and friendly. I fully recommend it!

Stayed in April 2022

Staff did not adhere to Covid-19 measures. Not wearing masks, not washing and/or disinfecting hands. With buffet breakfast and dinner, disinfectant being available for hands is a requirement but not available here. All staff and guests are handling the same utensils at the buffet increasing the chance of transmitting the corona virus. Construction site close-by causing early morning noise.

Good location close to the beach with several restaurants close-by. Big rooms with nice terrace. Ample guarded free parking space. Very good breakfast included, sometimes buffet and at other times a-la-carte. Backup generator available. Good wifi. Buffet dinner available at a reasonable price. Very friendly and helpful staff. Plenty hot water available in shower. Good mosquito net in room.

Stayed in June 2021

My room did not come with a fridge and an intercom telephone to contact the reception in case of any emergency. Did escalate these issues to the front desk. Hope this will be sorted before the next guest checks in. I was twice disappointed with the lunch I ordered from the menu, the Chef could have done a way better job.

The staff are really kind and will go out of their way to ensure that customer needs are met. The staff are the real assets of Musanto Hotel (Touissant, Jean-Marie, Ghislane and Gaddafi). I loved the breakfast, it was good and had variety. The room was spacious and I loved it.

Stayed in December 2023

Good Management, good breakfast with friendly staff espacially the lady with her helping hands That was my second stay there

Stayed in November 2023

The description in booking did not fit. No coffee maker. The rooms need repair/refurbish

Location Good interne

Stayed in September 2023

Bad customer care. The manager was alogant. I will not book this hotel again.

I like nothing from this hotel.

Stayed in September 2023