Gisenyi Town, Gisenyi, Rwanda
#4 of 20 hotels in Gisenyi
Guests' ChoiceBased on 128 hotel reviews
8.3Cleanliness
8.6
Comfort
8.9
Location
9.4
Facilities
8.3
Staff
9.0
Value for money
7.5
Free WiFi
8.2
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End of dialog contentReviewed: 7 April 2024
Sihame
United Arab EmiratesNothing it was great
Great hotel on the lake, the location is near a lot of restaurants and bars along the lake
Stayed in February 2024
Reviewed: 3 March 2024
Gerardus
NetherlandsSlightly dated hotel room decor.
Great lakeside location. Great pool. Great food.
Stayed in February 2024
Reviewed: 26 February 2024
Declan
United KingdomLiked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly
Stayed in February 2024
Reviewed: 26 February 2024
Gregory
RwandaRooms are a bit dated and surprisingly small. The restaurants are quite expensive. A bit of overgrowth on one area of the property. Not much to complain about, but when you are paying a premium in the area, you tend to be a little more picky.
Lake Kivu Serena is a classic. It is very popular among visitors and residents of Rwanda alike. The property is beautiful with a private beach, green spaces, and of course the pool. The restaurant is good, if a little overpriced. Can't beat the location. Feels very secluded, even though the public beach is right nearby. There are a couple of walkable restaurants and places to visit outside of the property as well, including the waterfront road/walkway/park area.
Stayed in February 2024
Reviewed: 24 February 2024
Tejal
United StatesIt was on the lake
Stayed in January 2024
Reviewed: 15 February 2024
Vraj
United StatesLocation
Stayed in January 2024
Reviewed: 9 February 2024
Sue
United StatesLocation location location. Beautiful property.
Stayed in February 2024
Reviewed: 28 October 2023
Corinne
BelgiumThe poor flowers need to be taken care of
Serena has the best staff and location in Gisenyi but the hotel is old and most of the furnitures need to be changed. Electricity comes and goes I was a bit disappointed. I expected more from a Serena hotel
Stayed in September 2023
Reviewed: 28 October 2023
Gerald
GermanyThere was no notification about the construction work during the booking process.
We got a free upgrade to a suite because there was construction work at the hotel
Stayed in October 2023
Reviewed: 23 October 2023
Nurveen
Mauritiussuperb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view of Lake Kivu
Stayed in September 2023
Reviewed: 17 October 2023
Evelyn
United StatesThe breakfast was on the second level And not fully accessible to handicapped individuals. They did not offer to make any accommodation. I walk with a cane and stairs are quite painful for me. They advertised jet skis on the website, but told us they didn't have any. They did go and get some from another property, but the costs versus the time you actually got to ride them seemed excessive.
The food and the views were absolutely amazing.
Stayed in October 2023
Reviewed: 29 September 2023
Leon
Netherlandsbeds are rather small for 2 persons
nice swimming pool, beautiful garden. excellent breakfast.
Stayed in September 2023
Reviewed: 30 August 2023
Faith
KenyaGreat location, got to stay in the suite with a great view of the lake. Food was great - we thoroughly enjoyed the wide array of servings at breakfast.
Stayed in August 2023
Reviewed: 15 August 2023
Oyetola
United StatesI did not have any issues.
location was fantastic and the breakfast was good.
Stayed in July 2023
Reviewed: 5 August 2023
Business
RwandaNothing
Wonderful service 👏
Stayed in June 2023
Reviewed: 12 July 2023
Amanda
United KingdomBit characterless
Everything was very good. Spa not yet open and no pool (not that it is warm enough for a pool anyway). Rooms lovely and big but a little bit too cool (atmosphere and temperature) Bed very comfortable Beautiful flowers and birds. Excellent food. Great location. Helpful and knowledgeable team.
Stayed in June 2023
Reviewed: 6 July 2023
Andrea
South AfricaOur rooms weren’t ready and we had to wait 2hours after check in time. We should have been at least offered a coffee and been attended to while we had to wait.
I loved the location and spacious grounds. The breakfast was very good.
Stayed in July 2023
Reviewed: 3 July 2023
Adwoa
United KingdomThe best breakfast buffet by far in the region. Clean rooms and very clean pool.
Stayed in June 2023
Reviewed: 8 June 2023
Thato
South Africathe Wi-Fi wasn’t consistent
the location and food
Stayed in April 2023
Reviewed: 24 April 2023
Nonjabulo
United Arab Emiratesunfortunately on 1 of the nights there was an event where the music was very loud. this isn’t a usual occurrence though so shouldn’t impact your decision to go too much.
the hotel is very well located right on the beach and within walking distance of a few restaurants. it also has a pool which is nice for the hot days and each room has a balcony which is very nice. the hotel has a lot of amazing amenities and the staff are very helpful.
Stayed in April 2023
Reviewed: 18 April 2023
Anil
NigeriaThe breakfast was sumptuous. We were spoilt for choice. We'll done . Couldn't ask for a better location for a hotel .
Stayed in April 2023
Reviewed: 17 April 2023
Ishiaku
NigeriaGood environment and food
It was nice and beautiful
Stayed in April 2023
Reviewed: 27 March 2023
Muneer
Omannothing
location close to the river kivu , excellent staff professional
Stayed in February 2023
Reviewed: 19 March 2023
Moses
UgandaEverything was fine and exceeded my expectations. Thank u to all the staff
The staff was very helpful and friendly. The food was great and the location is excellent
Stayed in March 2023
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