The rate, my rate was very high due to late arrival at the hotel. I paid $354.00 for one night, arriving 23:00 and departing 6:00am. Please review the rate and let your customer to know in advance how much they are to paid.

I reception was welcoming and the staff were great. They made me to get a cup of coffee early as my departure and staying time were so closed. Their smiles were wonderful.

Stayed in May 2024

the only thing i could highlight was the choice of fruit at breakfast. let me stress that this is not a complaint, everything was perfect but i felt the fruit selection could be a bit better.

This hotel did not disappoint: the pick up from the airport was perfect even though i arrived an hour late (at 2AM!), the organisation of my group was without problems, breakfast was great, the pool area was fantastic, the staff couldnt be friendlier. overall a great stay!

Stayed in May 2024

great breakfast,

Stayed in May 2024

Maybe the price to be higher at the same time the service exceeds expectations

Staff was just caring and professional, these people deserve to be respected, thank you guys for service

Stayed in May 2024

maybe some local Rwandan food for breakfast.

there was lots of variety, maybe too much variety but that oaky.

Stayed in May 2024

The staff was welcoming

Stayed in May 2024

No outdoor actvities

Location and ambience

Stayed in April 2024

none

Best hotel, great facilities, smiley staff, great food & wine

Stayed in April 2024

The staff could be more friendly, they were polite and attentive. I only wish they smiled more as they were really beautiful

The facility was very clean, quiet and organized

Stayed in April 2024

The beds were a little narrow for 2 people to sleep in (we travelled as a family).

The staff and service were superb. The welcoming friendliness governs the entire atmosphere at the hotel. The rooms were quiet. The pool area invited for a relaxing afternoon nap in the shade by the water. Food was excellent including a great selection at the breakfast and dinner buffets.

Stayed in March 2024

Breakfast was a critical part of my stay and I enjoyed every bit of it. Excellent support services from the staff.

Stayed in March 2024

No pharmacy shop or other hand crafts shops

Cleanliness and friendly front desk staff

Stayed in April 2024

Food is not good

Room is nice .

Stayed in April 2024

Too expensive to get hotels in Kigali

A little expensive but that is the same with all hotels in Kigali

Stayed in March 2024

It is quite a standard FourPoints. Not an issue per se, but not where I would stay if looking for "charachter".

It is a solid business hotle in Kigali. The shower after weeks in East Africa made my day!

Stayed in February 2024

I preferred the hotel breakfast over the breakfast that was offered by the conference I was attending. That is how good it was. And the location was excellent, I felt safe walking around by myself.

Stayed in March 2024

Rooms quite small. Noisy air conditioning.

Very friendly and helpful staff. There were a few problems and they immediately responded.

Stayed in March 2024

Could not find a single thing that I did not like while on my stay.

I love the location. Just about 3/4 minutes walk to Marriott Hotel where I had a program. The staff were extremely friendly and both check-in & check-out were easy as slipping my flip flops. The hotel had a delightful ambiance that was filled serenity, relaxation and mostly the at-home feeling like. It was really home-away-from-home. The breakfast was great. There were varieties to choose from i.e. fresh breads, cereals, fruits, vegetables, waffles, pancakes etc. just name it and it's there. Hmmm the coffee and the Rwandan lemon tea were heaven. The rooms were squeaky clean that I could literally have eating anything that falls on the floor....smiles. Towels are always fresh and crisp.

Stayed in February 2024

Breakfast was average, same everyday and got a little boring. Location and facilities were top notch.

Stayed in January 2024

Kind staff

Stayed in February 2024

Food choices at the menu could be expanded to include a bit more.

The location was good, about 15 mins walking distance to downtown. Several hotels were located in the vicinity as well. Hotel staff were very hospital and professional. Everyone from airport pick up and drop, to check in and check out at reception, to staff supporting the meeting and those serving at the restaurants (breakfast and lunch). A special mention to Anitha and Sharon at reception, Eric at the dining restaurant, and William and Jacob during airport pick up and drop. It was a wonderful stay.

Stayed in February 2024

I did not like the behavior of the staff and noticed cheating

nothing

Stayed in February 2024

Nothing

I had an incredible four-night stay at Four Points by Sheraton in Kigali. The staff went above and beyond to make my experience memorable, organizing a delightful birthday surprise at no extra cost. The location is excellent, and Queen, the guest relations agent, was instrumental in coordinating my birthday celebration. Kudos to in-room attendants Oscar and Louise for their exceptional service. Everything, including breakfast, was fantastic. Highly recommend this hotel!

Stayed in January 2024

Being frisked every time we came into the Hotel

Your Guest Relation Agent was exception, she looked after all our needs.

Stayed in January 2024